Rush to Resolution: Transforming Customer Experiences for Growing SaaS Startups

Brett Rush
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Rush to Resolution: Transforming Customer Experiences for Growing SaaS Startups

With 18 years of experience in crafting exceptional Customer Experiences for SaaS startups, I am dedicated to sharing my expertise with early-stage companies. My mission is to help build scalable, customer-first support models that streamline processes, reduce confusion for both customers and teams, and drive sustainable growth. I’m passionate about setting up your Customer Support systems for long-term success.

에피소드

  1. 13시간 전

    02: 3 key areas you need to prepare while introducing AI in customer support

    In Knowledge is Power, we explore introducing AI to customer support. This episode covers key areas for your first 30 days with an AI chatbot, building a company-wide knowledge base, and adapting to new support roles. Plus, discover new roles you may not have heard about and you might consider this year. Discover how AI can elevate your support team and transform customer experience.

    6분

  2. 1월 13일

    01: Transform Your Support Articles: Fluff to Function | Knowledge is Power Series

    In this episode of Rush to Resolution, we kick off the Knowledge is Power series by exploring how to transform your support articles from fluff to function. We dive into optimizing site structure for customer workflows, crafting concise, AI-friendly article formats, and writing for a global audience. Stick around for a key tip on making your content clear and impactful, ensuring your support articles enhance customer experience and reduce queries. https://RushToResolution.com Customer Support Knowledge Base SEO Support Articles Customer Experience Global Audience SaaS Customer Success Knowledge Is Power AI in Support Artificial Intelligence

    6분

  3. 예고편

    Intro - Rush to Resolution

    Thanks for checking out the Rush to Resolution podcast. This is for startups that need to make changes in their customer’s experience. You might be a startup founder that doesn’t know where to start, or a customer support professional that’s looking for another angle to solve a problem that you’re facing. My goal is to provide you with a dense amount of knowledge in a short amount of time to get you thinking about solutions you can implement this week. You can find this show on Youtube, Spotify, and BrettRush.com. Subscribe to receive notifications about the latest shows, and let me know if there’s a topic you’d like me to cover. Thanks for listening.

    1분

예고편

소개

With 18 years of experience in crafting exceptional Customer Experiences for SaaS startups, I am dedicated to sharing my expertise with early-stage companies. My mission is to help build scalable, customer-first support models that streamline processes, reduce confusion for both customers and teams, and drive sustainable growth. I’m passionate about setting up your Customer Support systems for long-term success.

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