020 A good members club has a great CRM

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Today's guest is Jordan Gilman, founder of Peoplevine. This episode is for all the hospitality operators who subscribe to The Stanza. Peoplevine is the hospitality CRM used by San Vicente Bungalows, Zero Bond, ZZ's, Casa Cipriani, Faena, and many more brands you already know and love. I've partnered with Peoplevine over the last 3 months and I wanted to have Jordan on the podcast to chat about his experience pitching to luxury hospitality brands, why their CRM is loved by the best operators, and how a great CRM is needed to deliver a consistently great guest experience.

Thank you to the team at Peoplevine for being early supporters of The Stanza newsletter and podcast.

Episode highlights:

• Pitching to high end hospitality clients
• Building a network of luxury hospitality operators
• Expanding into the UK market
• How Peoplevine designed its CRM based on their personal guest experience
• Executing an effective loyalty program
• Views on private dining clubs such as ZZ's
• Jordan's thoughts on the future of members clubs

Read about how your favorite clubs use Peoplevine: https://www.peoplevine.com/clients

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