04: Quality Assurance & Compliance with Bryan Dunlop

To delivery quality consistently and safely, you need someone to check all the processes to ensure the system is working. Whether that's mitigating risk in a pre-worksite audit, keeping up with new regulations or undergoing ISO accreditation, quality assurance & compliance is the role that will keep your business up to standard and running optimally.

Join Ben Le with our first podcast guest Bryan Dunlop from Novalé Bathrooms discussing QA & Compliance.

Episode Notes:

- Intro:

- Bryan's beginnings in carpentry, estimation and home building;

- Transition into bathroom renovations;

- The role of quality assurance and compliance;

- The day-day operations of the role;

- Main challenges of the role - getting people to buy-in, positives over the negatives;

- Having high-performance standards & ISO accreditation;

- QA & Compliance in the industry;

- How to be quality assured and compliant in an unregulated industry;

- Regulations and frameworks;

- Major regulatory bodies;

- Keeping up with regulations;

- QA and Compliance in Novalé & expectations;

- Impact of high performance standards in Novalé;

- Getting team to buy-in;

- Business licensing and insurance;

- Subcontractor or Employee? How to distinguish and choose;

- ISO Accreditation;

- How can new businesses improve their QA & Compliance?

- Final words;

- Outro.