Frictionless Innkeeper Podcast

Steve Short
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Frictionless Innkeeper Podcast

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

  1. 2 DÉC.

    074: Protecting Transactions: Essential Payment and Cybersecurity Practices for Credit Card Processing

    Data breaches and cyberattacks are growing challenges for the independent lodging sector, highlighting the need for property owners to safeguard their data.  The right payment processing solutions can help innkeepers save money, streamline operations, and protect sensitive information. Wynn Salisch, Founder of Casablanca Payments, shares insights on payment processing and cyber hygiene. We are very thankful to Wynn for sharing his insights with us. You can learn more about Casablanca Payments at mpiprocessing.com/wynn-salisch-casablanca-payments.   Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    44 min

  2. 4 NOV.

    073: Coming to Iowa: MWInns 2024 Conference & Trade Show Preview with Kerri Thiel and Randy Bangs

    As the newly rebranded Midwest Association of Independent Inns (MWInns) continues to expand in the region and provide marketing value for its members, the organization is about to kick off its annual conference. Taking place December 3rd to 5th in Cedar Falls, Iowa, the Midwest Association of Independent Inns Conference & Trade Show will gather industry experts, vendor partners, and other innkeepers to explore issues, challenges, and opportunities to enhance the guest experience. We are very thankful to Kerri Thiel, Executive Director of MWInns; and Randy Bangs, who is the Board VP Marketing Chair of MWInns, for sharing their insights about the conference with us.  You can learn more about the MWInns at mwinns.com. You can also register to attend the conference at mwinns-conference-trade-show.   Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    35 min

  3. 20 OCT.

    072: Perseverance in Action: From Navigating Cease-and-Desist Orders to Successful Urban Property with Julie McAferty, Greenlake Guest House

    In 2004, when Julie McAferty and her husband Blayne purchased a 1920s-era home in Seattle, WA they did not anticipate the obstacles that they would encounter. From facing cease-and-desist orders to navigating changes in local laws, their perseverance and advocacy for the lodging industry were key to their triumphs. Overcoming these obstacles early on, helped them master a strategic approach to running their business. As urban lodging owners, it soon became apparent that providing guests with personalized recommendations to local attractions was essential for creating memorable guest experiences. Their story serves as an inspiring example of how perseverance, local expertise, and advocacy can drive success in the ever-changing world of hospitality. You can learn more about the Greenlake Guest House at greenlakeguesthouse.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    33 min

  4. 3 OCT.

    071: Simplify, Connect, Grow: One B&B Owner’s Secret to Success

    The challenges of independent lodging professionals can be overwhelming. Sometimes innkeepers need to be reminded to simplify their approach and connect more effectively with guests in order to grow. Jan Smith, owner of Maple Cove Bed & Breakfast and the August House, shares how she has transformed her business by improving the experience of her guests, streamlining operations, and building stronger relationships with local businesses. We are very thankful to Jan for sharing her insights with us. You can learn more about the Maple Cove Bed & Breakfast and the August House at maplecovebandb.com.

    38 min

  5. 3 SEPT.

    070: Protect Your Lodging Business - Insurance Essentials

    In today’s uncertain world, the need for lodging insurance has become more critical for property owners.  Though, lodging insurance is not always black and white. There are many often-unknown liabilities to consider. Thankfully, Mitch Pies of the Mitchell J. Pies Insurance Agency, which is part of Leavitt Recreation & Hospitality, can provide the right insurance policy to protect your property and business.  We are very thankful to Mitch for sharing his insights with us.  You can learn more about the Mitchell J. Pies Insurance Agency at lodgeandinninsurance.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    45 min

  6. 6 AOÛT

    069: Top Strategies to Boost Your Property's Value

    Whether you just bought a property or are looking to sell one, innkeepers should always focus on enhancing the value of their properties. Enhancing value is a critical component of any business strategy for independent lodging owners – and it is a continual process, as highlighted by Marilyn Bushnell and Chuck Anderson of Marilyn Bushnell & Associates. We are very thankful to Marilyn and Chuck for sharing their insights with us.   You can learn more about Marilyn Bushnell & Associates at marilynbushnell.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    50 min

  7. 26 JUIN

    068: Richard Aday, CEO of ThinkReservations

    ThinkReservations, led by CEO Richard Aday, acquired Acorn Marketing in April 2024, and proceeded to launch its latest major offering, ThinkWeb, soon thereafter. Making a major acquisition and launching a new product around the same time required strong leadership to help ensure its success. Richard discusses the Acorn acquisition, ThinkWeb launch, and the challenges of leading the combined teams toward his vision of the future. We are very thankful to Richard for sharing his insights with us. You can learn more about ThinkReservations at thinkreservations.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    46 min

  8. 11 JUIN

    067: State/Regional Spotlight: Midwest Association of Independent Inns

    For state independent lodging associations to thrive, there’s a need to be nimble and continually provide value to their members. The Wisconsin Bed & Breakfast Association recently rebranded itself as the Midwest Association of Independent Inns (MWInns) to expand its market to 13 Midwest states. MWInns also focuses more on marketing the region and offering property listings for travelers to book their stays. We are very thankful to Kerri Thiel, Executive Director of MWInns; and Randy Bangs, who is the Board VP Marketing Chair of MWInns, for sharing their insights with us.  You can learn more about the Midwest Association of Independent Inns at mwinns.com. Our podcast is presented by the Frictionless Guest App, the digital concierge that helps your guests live like locals. To learn more, visit frictionlessguest.com.

    44 min
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À propos

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

Informations

  • Création
    Steve Short
  • Années d’activité
    2020 - 2024
  • Épisodes
    74
  • Classification
    Tous publics
  • Copyright
    Copyright © 2013-2023 Frictionless LLC. All rights reserved.
  • Site web de l’émission
    Frictionless Innkeeper Podcast

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