085: Holiday Readiness Unveiled: Performance, AI, and Scale with Eric Lessard

In this episode, we explore how Salesforce is pioneering seamless and scalable online shopping experiences, particularly during the critical holiday season, with guest Eric Lessard. Key themes of the episode include the role of predictive and generative AI in enhancing personalization, boosting conversion rates, and ensuring flawless performance, with case studies like Duluth Trading Company's transition to a headless, composable storefront.

We also discuss the importance of building trust and maintaining robust customer relationships, with AI-driven semantic search and API-first strategies playing pivotal roles in preparing for peak shopping times like Cyber Week. 

This episode underscores the essential need for reliable and innovative platforms to drive growth and loyalty in today's digital shopping landscape.

Show Highlights:

• The importance of building and maintaining customer relationships beyond peak shopping periods like Cyber Week.
• Examination of API-first approaches in e-commerce, focusing on flexibility and integration capabilities.
• Analysis of the holiday shopping season's challenges and strategies for brands to ensure seamless customer experiences.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast.

Supporting Resources:

Join the Commerce Cloud Community: http://sforce.co/commercecrew

To learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/ 

Interested in being a guest or know someone who should be? Use this nomination form: http://sfdc.co/podnomination 

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.