The Ridiculously Amazing Insurance Podcast

Agency Performance Partners
  • 5.0 (19)
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  • 半周一更

This is the Ridiculously Amazing Insurance Agent Podcast. This show is for growing insurance agencies looking to maximize their biggest investment- their people.

  1. Insurance Agency Performance Secrets with Mike Crowley

    1天前

    Insurance Agency Performance Secrets with Mike Crowley

    🎧 Insurance Agency Performance Secrets with Mike Crowley | Ridiculously Amazing Insurance Agent Podcast In this episode of the Ridiculously Amazing Insurance Agent Podcast, we sit down with Mike Crowley — a third-generation agency owner from Syracuse, NY — to uncover the secrets behind driving insurance agency performance in today’s challenging market. Mike shares his journey into the family business and his fresh perspective on leadership, hiring, and embracing change. Whether you’re struggling to attract talent, adapt to technology, or build a stronger culture, this episode is packed with actionable insights for independent insurance agents. 💡 What you’ll learn in this episode: ✨ Mike’s story: How he found his place in the family agency business ✨ Why agencies that embrace AI and virtual assistants are thriving ✨ How “the bar is low” — and why now is the time to stand out ✨ Why new hires often outperform seasoned agents ✨ Smart strategies for hiring: focus on roles, not just “insurance jobs” ✨ How to attract 125 applicants with creative job titles ✨ Why adjusting pay scales is key to attracting top talent ✨ The role of positive leadership in fostering a thriving culture 🚀 Don’t let your agency get stuck in a bubble — learn how to lead your team into the future with confidence and strategy! 👉 Subscribe now and listen to more episodes of the Ridiculously Amazing Insurance Agent Podcast for more strategies to grow your agency. #InsuranceAgency #InsuranceAgentPodcast #AgencyPerformance #MikeCrowley #InsuranceLeadership #IndependentAgents #AgencyCulture

    20 分钟
  2. How to Win Over Upset Insurance Customers Through Empathy and Great Service

    2天前

    How to Win Over Upset Insurance Customers Through Empathy and Great Service

    🎙️ How to Win Over Upset Insurance Customers Through Empathy and Great Service As independent insurance agents, you’re bound to face customers who are frustrated, upset, or even angry. But how you handle those moments defines your agency’s reputation — and can even turn a tough situation into a loyal client for life. In this episode of the Ridiculously Amazing Insurance Agent Podcast, Steven Herring from Agency Performance Partners shares how to win over upset customers in the insurance industry with empathy, professionalism, and proactive communication. 💡 What you’ll learn in this episode: 🤝 How to acknowledge customer emotions and show authentic empathy 📋 Why reviewing customer history builds trust and confidence 🗣️ Tips for clear, reassuring communication — even when there’s no perfect solution ✅ The importance of keeping your word and following up professionally 🌟 How to make customers feel truly seen, heard, and valued 🔑 Why presence and proactive service turn challenges into opportunities for loyalty ✨ Remember: every upset client is a chance to show your agency’s value and stand out from the competition. 👇 Watch now, subscribe, and share with your team to start delivering customer service that wins over even the most frustrated clients! #InsuranceAgent #WinningOverUpsetCustomers #InsuranceCustomerService #CustomerServiceExcellence #IndependentAgent #InsuranceCustomerCare #InsuranceRetention #EmpathyInInsurance #HandleUpsetClients #InsuranceClientLoyalty #InsuranceTeamTraining #CustomerTrust #InsuranceCustomerExperience #InsuranceSuccessTips #RidiculouslyAmazing

    3 分钟
  3. How Scripts Improve Customer Service in Insurance Interactions

    3天前

    How Scripts Improve Customer Service in Insurance Interactions

    🎙️ How Scripts Improve Customer Service in Insurance Interactions Do scripts feel awkward or unnecessary? 🤔 Many independent insurance agents shy away from using scripts — but the truth is, they’re powerful tools to help you deliver consistent, empathetic, and professional service. In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into how scripts can transform your customer interactions and strengthen client relationships. 💡 What you’ll learn in this episode: 📝 Why scripts work — even for seasoned insurance pros 🎭 How to make scripts feel natural and authentic to your voice 🚀 The key scripts every service team member should master, including: Handling premium increase concerns Proactive renewal review introductions Explaining why not to remarket De-escalating angry clients Cross-selling during renewals …and more! 🔑 Tips for practicing, personalizing, and embracing scripts with confidence 💪 Why pairing scripts with coaching and role-play leads to better retention & trust ✅ Whether you’re a new agent or a veteran, this episode will show you how to turn even the toughest calls into opportunities to wow your clients. 👇 Watch now, subscribe, and share with your team to start delivering customer service that truly stands out! #InsuranceAgent #CustomerServiceScripts #IndependentAgent #InsuranceCustomerService #HandlingUpsetClients #InsuranceRetention #InsuranceTeamTraining #InsuranceServiceExcellence #ScriptsForSuccess #InsuranceCoaching #DeescalationTips #InsuranceCustomerExperience #RidiculouslyAmazing #InsuranceCallScripts #InsuranceClientCare #ProactiveCustomerService

    11 分钟
  4. Insurance Agency Leadership Tips: Stop Wearing Too Many Hats

    6天前

    Insurance Agency Leadership Tips: Stop Wearing Too Many Hats

    🚀 Ridiculously Amazing Insurance Agent Podcast 🎙️ Episode: Insurance Agency Leadership Tips – Stop Wearing Too Many Hats 👒 Are you an independent insurance agency owner trying to do it all? In this episode, Carl Salinas of Salinas Insurance in Elkhart, Indiana, shares how he went from “drowning” in daily tasks to building structure, improving morale, and creating sustainable growth. 💡 ✨ Here’s what you’ll learn: 👥 Delegation & Specialized Roles – How hiring a profitability manager freed up Carl’s time to focus on growth. 📋 Clear Job Descriptions – Why defining every role (including the owner’s!) reduces frustration and increases efficiency. 🔄 Streamlined Processes – The power of consistent systems for tasks like payments and client requests. 🛠️ Creative Solutions – How a part-time inspector helped agents save time and focus on high-value activities. 😀 Happier Teams & Growth – Why structure and delegation lead to smiles, reduced stress, and better results. Carl’s journey is a reminder that to grow, agency owners must work on the business, not just in it. 👉 Tune in now to discover leadership strategies that can help you stop wearing too many hats and start scaling your agency the right way! #InsuranceAgency #LeadershipTips #RidiculouslyAmazingAgent #InsuranceAgencyLeadership #InsuranceAgencyGrowth #IndependentInsuranceAgent #InsuranceMarketing #InsuranceTraining #InsuranceCoaching #InsuranceAgencyOwner #AgencyLeadership #InsuranceSuccess #InsuranceBusiness #InsuranceAgencyTips #InsuranceStrategies #AgencyGrowth #InsuranceLeadership #InsurancePodcast #InsuranceAgencyManagement #InsuranceDelegation

    22 分钟
  5. How to Train Insurance Customer Service Teams to Unwind Upset Customers

    9月2日

    How to Train Insurance Customer Service Teams to Unwind Upset Customers

    How to Train Insurance Customer Service Teams to Unwind Upset Customers 🔥 In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly Donahue-Piro shares practical strategies to help your team confidently handle even the most difficult client calls. As an independent insurance agent, you know how vital it is to keep customers happy — even when they’re upset. But are your CSRs truly prepared? ✅ Here’s what you’ll learn: 📝 How to create scripts that guide conversations while letting team members sound authentic 🎭 Why role-playing works — and how to practice tough scenarios in a safe, supportive way 🎧 How to use recorded calls (good & bad) as powerful teaching tools 💡 Kelly reminds us: training your team may not always be fun, but it works. You’ll also hear tips on where to find helpful script booklets and role-play videos to get started. 👂 Tune in now and take the first step to building a confident, customer-first team that turns tough calls into loyalty. 👇 Don’t forget to like, subscribe, and share with other independent agents who want to elevate their customer service game! #InsuranceAgent #CustomerServiceTraining #IndependentAgent #RidiculouslyAmazing

    3 分钟
  6. Handling Upset Insurance Customers: Premium Increase Scripts That Work

    9月1日

    Handling Upset Insurance Customers: Premium Increase Scripts That Work

    🎙️ Handling Upset Insurance Customers: Premium Increase Scripts That Work As independent insurance agents, we’ve all faced it — clients upset about premium increases. How you handle these conversations can make or break trust, retention, and even your team’s confidence. In this episode of the Ridiculously Amazing Insurance Agent Podcast, Kelly Donahue-Piro shares proven scripts, tips, and strategies to help you and your team navigate these tough moments with ease and empathy. 💡 What you’ll learn in this episode: 📝 Why clients really get upset about premium increases — and how to empathize 🎭 Proven step-by-step scripts you can use when clients call frustrated 📞 How proactive renewal reviews outperform reactive remarketing 🚀 How to train your team with role-playing, coaching, and checklists 💪 Tips for maintaining carrier relationships while keeping clients happy ✅ Whether you’re new to the industry or a seasoned agent looking to improve retention, this episode will help you prepare your team to handle tough calls calmly and professionally. ✨ Remember: if you don’t spend time preparing, you’ll spend time repairing. 👇 Tune in, subscribe, and share this episode with your team today! 📌 Hashtags: #InsuranceAgent #HandlingUpsetCustomers #CustomerServiceTraining #InsuranceScripts #InsurancePremiumIncrease #InsuranceCustomerService #InsuranceRetention #IndependentAgent #InsuranceTeamTraining #RidiculouslyAmazing #DeescalationTips #InsuranceCoaching #RolePlayingTraining #InsuranceSales #InsuranceServiceExcellence #ClientRetention #InsuranceCustomerCare #PremiumIncreaseScripts #InsuranceCSRTraining #InsuranceBestPractices

    13 分钟

  7. 8月26日

    Insurance Market Insights 2025: Retention, Efficiency & The Economics of Homeownership

    📢 New Episode Alert!Kelly Donahue-Piro joins the Ridiculously Amazing Insurance Agent Podcast to break down the 2025 insurance market, agency priorities, and strategies for retention, efficiency, and growth. Perfect for independent insurance agents navigating a hard market! 🏡 Insurance Market Insights 2025 The hard market continues, though some areas are stabilizing. Florida auto rates are dropping 9–10%, which impacts commissions. 🔑 Agency Priorities Retention: Keep clients who are now vulnerable to competitors. Efficiency: Use tech, streamline processes, and evaluate unprofitable clients. Sales Process: Build repeatable systems to grow cross-sell opportunities. 💡 Employee Burnout (“Crispy Teams”) Teams are exhausted from tough conversations and strict underwriting. Leadership must rebuild morale, confidence, and skills. 🏚️ Economics of Homeownership Clients prioritize style over essentials, making insurance a “home maintenance” policy. 📉 Industry Challenges Stricter underwriting, staffing gaps, and AI replacing personal relationships. ⏰ Kelly’s Daily Routine Starts at 3:45 AM with exercise 🚴, hydration 💧, reading 📚, and planning—focusing on priorities first! 🎧 Listen & Watch: Full Video: https://youtu.be/zwCMHzP9i78 Brick & Risks Website: https://bit.ly/4mBqVAp #InsuranceAgents #InsurancePodcast #InsuranceMarket2025 #AgencyGrowth #IndependentInsuranceAgents #KellyDonahuePiro #InsuranceSales #InsuranceTips #InsuranceAgency #InsuranceLeadership #AgencySuccess #HardMarketInsurance #InsuranceRetention #InsuranceEfficiency #EmployeeBurnout #InsuranceIndustryInsights #InsuranceStrategies #InsuranceBusiness

    53 分钟
  8. Effective Techniques to Boost Renewal Rates: Auto Insurance Renewal Process

    8月26日

    Effective Techniques to Boost Renewal Rates: Auto Insurance Renewal Process

    🎧 Effective Techniques to Boost Renewal Rates: Auto Insurance Renewal Process 🚗📈 In this episode of the Ridiculously Amazing Insurance Agent Podcast, we’re diving into proven techniques to help independent insurance agents increase auto insurance renewal rates and build stronger client relationships! 💼💬 Annual auto insurance policy reviews are more than just a formality—they’re a chance to boost loyalty, prevent billing issues, and avoid coverage gaps. 🚨✅ 👉 Here’s what we cover: 🔍 The importance of proactive outreach before renewal dates 💡 How to highlight potential savings and missed discounts 🚘 Reviewing mileage, driver changes, and vehicle updates 🤝 Turning renewal calls into relationship-building moments 📞 Reducing angry calls and increasing customer satisfaction 🎯 How early reviews open doors for cross-selling and referrals 🛠️ Tools, scripts, and training to support your renewal process Remember: Being proactive during renewal season doesn’t just retain clients—it creates new sales opportunities and reduces stress for your whole team! 🌟 For more tools and training to strengthen your agency’s retention strategy, visit: 🌐 agencyperformancepartners.com 👍 Don’t forget to like, comment, and subscribe for more retention and sales tips for your insurance agency! 🔥 Check Out Our Latest Blog: Is Your Agency Above the Average Retention Rate for Insurance Industry? https://bit.ly/3YL2Ay5 🎉 Get Your FREE Agency Retention Express Mini Renewal Review Form & Scripts https://bit.ly/August2025Freemium   🚀 Introducing Agency Retention http://bit.ly/agencyretention 📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP 🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website #InsuranceRetention #AutoInsuranceRenewal #ClientLoyalty #InsuranceAgentTraining #InsuranceSales #RetentionStrategies #AgencyPerformancePartners #InsuranceAgencyGrowth #CustomerRetention #CrossSelling #InsuranceRenewals #InsuranceTips

    4 分钟
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This is the Ridiculously Amazing Insurance Agent Podcast. This show is for growing insurance agencies looking to maximize their biggest investment- their people.

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