12. Joëlle Stokkel: user-first automation in corporate travel

Designing automation with strong empathy for the users – what does it look like in practice? Our next Automation Caffeine podcast guest is Joëlle Stokkel, Manager Innovation at Shuttel, a Mobility as a Service solution for the corporate sector, which became a huge hit in The Netherlands over the past year. In this episode, we will dive into the business automation approach that helped the company grow rapidly, and more.