131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco

What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.

Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.

We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome.

In this episode:

• Sara's career journey
• Transitioning from sales to customer success
• Building a customer success team
• Building relationships with customers
• Leadership strategies and team dynamics
• Collaboration across departments for success
• The importance of customer feedback

Tune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company. You’ll also hear about Sara's personal motivations, including maintaining work-life balance with the help of her beloved dog. Lots to take in and be inspired!

Follow Sara!

This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Women in Customer Success

• Website - womenincs.co/podcast
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Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm