14. Researching & building responsible AI within tech’s biggest platforms [Jess Holbrook, Head of UX

What is the path to building responsible AI products? We have a special guest: Jess Holbrook, the Head of UX Research for Microsoft AI. We discuss: ‣ Responsible AI: What it is and how orgs need a clear vision for it ‣ Data transparency: Ensuring you are communicating appropriately ‣ Becoming one of Google’s first user researchers working on machine learning ‣ Philosophical differences to user research at Google, Meta, and Amazon ‣ Bridging academic research and the practical development of AI products ‣ The paradigm shift that big tech is expecting AI to deliver ‣ Why the last thing you should want is a user over-trusting your product As one of the first user researchers working on AI products, Jess offers a deep and informed perspective on the challenges and opportunities of working with this new technology. He challenges organizations to build values into their products, unwaveringly and without vagueness. Jess Holbrook is the Head of UX Research for Microsoft AI. Prior to that he was Director of UX Research for Generative AI and Responsible AI at Meta. He got his start in human-AI research about 10 years ago at Google where he was a founder and lead of Google’s People + AI Research group (PAIR). Prior to joining Google, he was a UX Researcher at Amazon and Microsoft. He received his Ph.D in Psychology from the University of Oregon and a B.S. in Psychology from the University of Washington https://linkedin.com/in/jessholbrook/ https://x.com/jessscon Please subscribe to: Design of AI: The podcast for product teams, on Spotify, Apple podcasts, Youtube, substack. We interview leaders and practitioners at the forefront of AI to help product teams navigate where and how to leverage AI. Have questions? Join the conversation in our LinkedIn community: https://www.linkedin.com/company/designofai/ Hosted by: Brittany Hobbs https://www.linkedin.com/in/brittanyhobbs/ Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/ This Design of AI episode is brought to you by PH1: A research & strategy consultancy that helps clients build AI products that customers want https://ph1.ca