#192: From Forms to Freedom: Building Digital Services That Citizens Actually Want

Featuring:

Soumam Debgupta, CTO, Washington State Department of Social and Health Services
Rob Lloyd, CTO, City of Seattle
Chris Chirgwin, CIO, County of Santa Barbara

In this episode, you’ll learn:

How Washington State DSHS reduced benefit application times from 50 minutes to 25 minutes by reimagining service delivery through a customer-first lens
Why setting an ambitious 85% customer satisfaction goal is driving cultural transformation and transparency in government services
The impact of challenge-based procurement in Seattle, where defining problems instead of solutions is attracting innovative technology partnerships
How Santa Barbara County achieved over 400 strategic goals in one year by implementing the Entrepreneurial Operating System (EOS)
Why tracking metrics like cost-to-serve and benefit penetration rates helps Washington State DSHS maximize the reach and efficiency of social services

Links Mentioned:

Connect

Partners

Thanks to our friends at Sentinelone for being our Podcast & Newsletter Partner

SentinelOne: Learn how SentinelOne empowers this state to stay secure: https://assets.sentinelone.com/ghe/sentinelone-empowers
Verizon Frontline: The advanced network that keeps first responders connected when it matters most. Check out the solutions built for first responders: https://www.verizon.com/business/solutions/public-sector/public-safety/
Carahsoft: Did you know TechTables will soon be on the Carahsoft Master Contract? Speak to your Carahsoft rep today about special discount pricing only through the TechTables + Carahsoft partnership, and email joe@techtables.com if you have any questions!

Thông Tin