2024 Trends & Predictions For Credit Union Collections

In this episode of Connect & Collect, we're joined by our very own, Sasha Bordonaro and Jordan Greenberg who have a chance to connect and speak with incredible credit unions (small and large) daily. We discuss the key trends and challenges faced by credit unions we're speaking with today. 

They highlight the importance of adopting technology to meet the changing needs of consumers, and the need to find solutions to address staffing shortages in the collections departments. 

What we’re talking about in this episode:

• Embracing technology to adapt to members' evolving communication preferences.
• The power of self-service payment options and analytics-driven decision-making.
• Ways to combat staffing shortages, hiring challenges and improve employee well-being.

Visit out blog for more information and the transcript: https://www.lexop.com/blog/podcast-2024-trends-and-predictions-for-credit-union-collections