The Innovation Engine Podcast

3Pillar
The Innovation Engine Podcast

We feature interviews with best-selling authors and innovation experts from around the world. We focus on corporate innovation through the lenses of leadership, company culture, and emerging trends and technologies. Recorded & produced by 3Pillar Global, a product lifecycle management and software development company based in Fairfax, VA, with offices around the world.

  1. OCT 8

    216. Product Design in Cybersecurity with Jason Cyr of Cisco (Part 2)

    This episode of The Innovation Engine features Part 2 of our interview with Jason Cyr, VP and Head of Product Design at Cisco Security. 3Pillar Field CTO Lance Mohring jumps back into the conversation to talk with Jason about how Cisco is able to acquire the most innovative, cutting-edge cybersecurity startups and then integrate their products into one unified, user-centric platform. Jason explains that Cisco embeds designers as low in the organizational structure as possible and is big on the concept of integrated teams. He describes the essential product development triad at any level, where everyone has an equal say: product management, engineering, and design. Then we pivot to AI: how to design for it, how Generative UI may change workflows in the future, and how it could upend user navigation as we know it. Customers aren’t looking for AI chatbots, Jason says. They’re demanding much higher value processes like cybersecurity data and incident analysis. Product designers need to be ready for this future now. Lance and Jason, who are both musicians, wrap up the conversation talking about the intersection between music, technology, creativity, and more.   Episode Highlights: How Cisco integrates design into its product development process through triad teams: product management, engineering, and designJason reports that clients are saying they want more than chatbots from AIWhy the traditional concept of product navigation might be tossed out the window with AI advancements Resources: Listen to part 1 of the discussionConnect with Jason Cyr on LinkedInConnect with Lance Mohring on LinkedIn Check out Jason’s blogs on MediumRead “About Face: The Essentials of User Interface Design” by Alan Cooper Produced by NOVA Media

    23 min

  2. OCT 2

    215. Product Design in Cybersecurity with Jason Cyr of Cisco (Part 1)

    How does Cisco produce one of the best-integrated cybersecurity platforms in the world? Jason Cyr, VP and Head of Product Design at Cisco, joins The Innovation Engine to talk with 3Pillar Field CTO Lance Mohring about how design is deeply embedded in Cisco’s product development process. Jason walks us through the market and organizational context that shapes Cisco’s unified product design process, which frequently involves incorporating new products to the overall product mix in the wake of an acquisition. He then gives some specific details on how product design can improve cybersecurity by preventing everyday configuration errors, while also anticipating zero-day vulnerabilities. Jason outlines the Cisco product, design, and engineering team’s unique GOAT process, which stands for Give Outcomes A Try and is influenced by Josh Seiden’s book Outcomes Over Output. The GOAT process allows product managers, engineers, and designers to identify and align on end-user outcomes before the iterative development process even begins. Our conversation is so meaty we had to break it up into two parts. Be sure to stay tuned for Part 2 next week, where we’ll dive into how Jason anticipates AI will impact product design in the near future and much more. Episode Highlights: A firsthand account of the modern history of cybersecurity product designJason explains how product design can reduce cyberattacksThe story of how the Cisco team created their GOAT process and the impact it has had Resources: Connect with Jason Cyr on LinkedInConnect with Lance Mohring on LinkedIn Check out Jason’s blogs on MediumRead “Outcomes Over Output” by Josh SeidenListen to Ep. 197 of The Innovation Engine: How to Drive Outcomes Over Outputs, with Josh Seiden Produced by NOVA Media

    27 min

  3. SEP 3

    214. A Generative AI Primer for Healthcare Business Leaders

    According to Gartner, 80% of health system CIOs are actively exploring Generative AI use cases, so we break down the basics that everyone in health IT should know about the technology on this episode of The Innovation Engine.  We cover three main topic areas that will be vital for healthcare leaders to understand the implications of with regards to Generative AI: accuracy, cost, and privacy. Pankaj Chawla, 3Pillar’s Chief Innovation Officer, and David Evans, 3Pillar’s Director of Global Innovation, join the show to talk with 3Pillar's Healthcare Industry Lead Steve Rowe to give listeners and healthcare leaders a look at how they can and should harness GenAI to be more efficient and effective. We cover topics including retrieval-augmented generation (RAG), data engineering and databases, workflows, Kubernetes, and self-provisioned GPUs, and separate cloud instances. Episode Highlights: 00:00 - Intro to GenAI in Healthcare1:53 - Why hallucinations happen3:56 - Preventing hallucinations11:01 - Cost concerns13:37 - Keeping GenAI cost effective19:25 - Data + privacy concerns21:07 - Protecting data25:30 - Data architecture for GenAI Resources: Read 3Pillar’s white paper: “How Can You Keep Your AI Costs From Spiraling Out of Control?”Read about the internal chatbot that JPMorgan Chase developed for employeesLearn more about 3Pillar’s GenAI Strategy Email Steve Rowe: steve.rowe@3pillarglobal.comEmail Pankaj Chawla: pankaj.chawla@3pillarglobal.comEmail David Evans: david.evans@3pillarglobal.com Produced by NOVA Media

    30 min

  4. AUG 20

    213. Shrinking the Healthcare Procedure-to-Payment Gap, with Zach Kelly of Chello

    In healthcare, it’s the norm for there to be a three-month gap between providing a service and getting paid for it. Our guest today, Zachary Kelly, talks with 3Pillar healthcare industry lead Steve Rowe about what FinTech innovations can do to help physicians and private healthcare practices close that gap.  Zachary is the Head of Growth for Chello, a credit line product from Oriental Bank that serves small-to-medium sized healthcare businesses. He explains how their market research showed that healthcare SMBs were facing two main pain points: not having a clear picture of their cash flow, and trouble getting timely access to lines of credit. We then dive into the solutions. We discuss how Chello is bringing the robust use of APIs over from the financial world and integrating it into the healthcare ecosystem. We also discuss how Chello can directly tap into data about claims approval to better underwrite cash injections for practices. If you currently run a healthcare SMB or have hopes of one day starting an independent practice, this episode will get you excited about the brighter future ahead. Episode HighlightsMarket research findings on the FinTech needs of healthcare SMBsDeveloping a tech stack to provide a clearer view of cash flow for practicesHow using claims data can lead to better underwriting quick cash injections for independent physicians ResourcesLearn more at chello.bankConnect with Zachary Kelly on LinkedInFollow Zachary Kelly on TwitterConnect with Steve Rowe on LinkedInRead Steve's latest blog posts for 3Pillar Produced by NOVA Media

    32 min

  5. AUG 6

    212. Using Composable Products to Drive Agility and Innovation

    According to Gartner Research, 60% of new custom business applications will be built using composable products by 2025. So what exactly are composable products, how should they be used, and which businesses should use them? Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products. Composability and composable business products are a foundational architecture approach, in which companies are essentially creating modular building blocks of software that can then be quickly assembled into internal and external products. They discuss its lengthy list of business benefits: innovation, agility, operational excellence, accelerated business outcomes, and more. But before you jump on the composable products bandwagon, they warn, you need to keep a few things in mind. First, mature companies with multiple products are typically the ones that can fully benefit from this approach. Second, business outcomes should lead the process–don’t just produce the next shiny product because composability makes it easier to do so. Take a listen for a full, well-rounded conversation about composable business products to find out if they’re right for your organization. Episode HighlightsA breakdown of what composable business products are — essentially building blocks of software that can be quickly assembled into products, services, or experiences and, importantly, reused in the future Find out how large and mature a company should be to consider composable business productsUnderstand how composability translates into company culture, enabling innovation at scale and accelerating software development cycles ResourcesConnect with Pankaj Chawla on LinkedInConnect with Bernie Doone on LinkedInConnect with Scott Young on LinkedInConnect with Rich Waller on LinkedIn Produced by NOVA Media

    30 min

  6. JUN 11

    211. Introduction to the World of Codeless Apps with Andrew Sullivan of Unqork

    Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode and talks with Andrew Sullivan, Industry Partner at Unqork. Unqork is a codeless platform for application building that was founded to help companies eliminate the technical debt that accrues any time companies introduce code-based solutions into their technology stack. Andrew walks us through a few of the challenges commonly seen in the healthcare vertical, including prior authorization systems still being ruled by COBOL and other difficult-to-maintain legacy technologies, client portals that don’t meet customer expectations in 2024, and poorly customized and integrated off-the-shelf SaaS products. Then, Andrew and Steve dive into how Unqork solves these problems. Unqork is a codeless platform for application building that provides users with an easy, modular, drag-and-drop solution for application development. It enables batch processing, mainframe database connections, and APIs to tie systems together, orchestrate data, and put everything users need in a single application. It comes with a library of components that can be easily selected, visually rendered for review by non-tech folks, and then quickly up and running.  Steve’s conversation with Andrew will resonate with just about any healthcare executive. 3Pillar is an Unqork partner; if listeners are interested in exploring how to use Unqork to explore some of the topic areas covered in this episode, please feel free to reach out to Steve or Andrew! Resources: Learn more at Unqork.comConnect with Steve Rowe on LinkedInConnect with Andrew Sullivan on LinkedIn  Produced by NOVA Media

    35 min

  7. MAY 6

    210. Innovation in Healthcare: Why the Future Has Never Been Brighter

    Innovation in Healthcare: Why the Future Has Never Been Brighter Driving innovation in the healthcare space has traditionally been a challenge to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovation Engine.  The reasons why healthcare organizations have been slower to innovate than companies in many other industries are many. Root causes include a dearth of incentives for payers and providers to innovate on their services, an inability to attract engineering and product expertise to the space, and increasingly ossified systems that increase tech debt and hamper innovation.  Recent years, however, have seen a number of positive shifts in the healthcare landscape. These shifts include the emergence of low-code/no-code platforms for application development, the maturation of offerings in the RPA space, and more recently, in areas like generative AI, Vision AI, and machine learning. Each of these trends should give healthcare leaders hope that the industry in general is moving beyond more conversations around healthcare strategy. Episode HighlightsThe healthcare industry faces challenges in driving innovation due to bad incentives, lack of engineering and product resources, and difficulties in implementing new systems and integrating data.Low code and no code tools are emerging as solutions that empower healthcare organizations to build high-quality custom apps and workflows, enabling engineers to be more productive and improving user experiences.Investing in good user experience design and product strategy for internal applications can lead to strong ROI and better serve patients and members.Innovation in healthcare requires innovative solutions to overcome the barriers and challenges in the industry. Emerging tools like robotic process automation (RPA) and AI have the potential to transform healthcare organizations by automating manual processes and improving decision-making.The ultimate goal of healthcare innovation is to provide better care and improve patient outcomes, and technology plays a vital role in achieving this.Healthcare organizations need to embrace these emerging tools and invest in the necessary infrastructure and talent to fully leverage their potential. ResourcesCheck out the 3Pillar blogConnect with Steve Rowe on LinkedInConnect with Carl Rudow on LinkedIn Produced by NOVA Media

    30 min

  8. JAN 9

    209. Financial Services 2023 Year in Review + Preview of 2024

    On this episode of The Innovation Engine, we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team.   The trio discusses some of the key trends they saw shaping the FinServ space in 2023, including the evolution of consumer behavior toward a cashless (and sometimes even cardless) society, and examining how data and personalization are revolutionizing customer experiences. Looking ahead to 2024, we predict further enhancements in customer and employee experiences, driven by evolving AI applications and data analytics. We stress the importance of ethical AI deployment and data use in a globalized landscape and the strategic decisions between buying or building solutions. Tune in to this robust conversation as we navigate through these exciting developments and lay out a roadmap for the future of financial services. Episode Highlights: The transition to a cashless economy and its impact on financial services.Data-driven personalization as a key to enhancing customer experiences.The crucial role of talent in driving innovation in financial services.Prospects for AI and data analytics in shaping the future of the industry.The balance between innovation, security, and trust in financial services. Resources: Connect with Rob Murray on LinkedInConnect with Jennifer Mun on LinkedInConnect with Albert Thibault on LinkedIn Produced by NOVA Media

    31 min
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4.3
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21 Ratings

About

We feature interviews with best-selling authors and innovation experts from around the world. We focus on corporate innovation through the lenses of leadership, company culture, and emerging trends and technologies. Recorded & produced by 3Pillar Global, a product lifecycle management and software development company based in Fairfax, VA, with offices around the world.

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