Scaling Up Business with Bill Gallagher

Bill Gallagher
Scaling Up Business with Bill Gallagher

Do you dream of an easier way to scale and grow your business? Do you wish you didn’t have to work so hard and put in as many hours? Do you find growth too slow, or hard to sustain? This podcast—Scaling Up Business with Bill Gallagher—can help you achieve and maintain the growth you want. A message from your host: “I’ve been in your shoes as a founder, CEO, and executive leader. I’ve coached and trained many leaders just like you over more than 15 years to grow their businesses successfully and profitably. But more than that, I’ve helped give them their time and sanity back. My core strength is making the growth process easier, faster, and way more fun.” A dynamic thought leader, Bill talks with fascinating and brilliant guests each week, including visionary CEOs, trailblazing entrepreneurs, best-selling authors, renowned business strategists, and more. Broadly, each episode focuses on one of the four major decision areas every entrepreneur and company must get right: People, Strategy, Execution, and Cash. More specifically, the show explores topics such as: * Business Growth & Scaling. * Customer Experience & Marketing. * Innovation & Differentiation. * Leadership Development. * Delegation & Accountability. * Vision & Strategy. * Team Dynamics. * Hiring & Talent Management. * Company Culture. * Employee Engagement. * Crisis Management. * Effective Communication. * Influence & Persuasion. * Business Strategies. Running a business is ultimately about freedom. Subscribe to this podcast to learn how leaders like you can get your organizations moving in sync, create something significant, and still enjoy the ride. Subscribe if you want to elevate your business to unprecedented heights by tuning in to a masterclass in business excellence. For information on Bill Gallagher’s coaching and training programs, and Scaling Up Workshops, visit www.ScalingCoach.com

  1. Meaningful Personalization with David Edelman

    HACE 1 DÍA

    Meaningful Personalization with David Edelman

    How can businesses personalize their customer experience at scale? This episode explores the power of personalization in the age of AI and how businesses can leverage data to create a delightful customer experience. David Edelman discusses the challenges and benefits of personalization, and provides examples of companies that are doing personalization well, such as Cisco, Marriott, and Aetna. David Edelman is a personalization guru who's been shaking things up in the business world with his innovative ideas. From Harvard Business School to McKinsey and Aetna, he's got the know-how to help companies scale up their personalization game and create those "wow" customer experiences. He’s also the co-author (with Mark Abraham) of Personalized: Customer Strategy In The Age of AI.  Key topics Bill and Dave explore in this episode:  - Personalization is not just a marketing tactic, but a holistic customer experience that requires cross-functional collaboration.  - Companies need to shift their mindset from volume to value and focus on providing a personalized experience that delights customers without being creepy.  - AI can be used to enhance personalization by predicting customer needs and preferences.  - Data is essential for personalization, and companies need to gather both explicit and implicit data to understand their customers' needs and preferences.  - Companies have to avoid overwhelming customers with too much information.  - Personalization allows companies to differentiate themselves by providing a unique and valuable customer experience.  Chapters in this episode:  (02:42) Personalizing Music  (07:51) Delight vs. Annoyance in Personalized Experiences  (12:34) The Risk of Over-Personalization and the Aetna Example  (14:52) Sungevity: A Case Study in Personalization Done Right  (19:43) Cisco: Two Approaches to B2B Personalization  (26:40) Marriott's Quest for Personalized Hospitality  (31:45) The Value of Asking Questions Thanks to David Edelman for being on the show!  Learn more about Dave at Edelman Advisory Services: https://www.edelmanadvisoryservices.com/  Get Dave’s book: Personalized: Customer Strategy In The Age of AI: https://www.amazon.com/dp/1647826276 (co-authored with Mark Abraham) Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.  Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop  Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach  Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people,...

    39 min
  2. Unlocking Intentionality with Jeff Karp

    13 NOV

    Unlocking Intentionality with Jeff Karp

    What is the role of intentionality in personal and professional growth?  In this episode, Jeff Karp discusses the power of intentionality, observation, and diverse thinking in problem-solving. Drawing inspiration from nature's problem-solving mechanisms, Karp emphasizes the importance of diverse teams and an "informal" advisory board.  Jeff Karp is a bioengineer, engineer, author, and researcher committed to improving our lives, health, focus, and productive purpose.  Key topics that Bill and Jeff explore in this episode:  - The concept of bioinspiration and its potential for innovation.  - The importance of diversity in teams and problem-solving.  - The benefits of building an "informal" advisory board.  - The role of intentionality in overcoming challenges and achieving goals.  - The power of observation and reflection in personal growth.  - The transformative power of failure.  - Strategies for managing distractions and harnessing the power of ADHD.  - Connecting with nature and attuning to the rhythms of life.  Chapters in this episode:  (03:07) The Origins of Bioinspiration  (11:00) The Superpower of Diversity  (15:39) Intentionality  (27:42) The Importance of Novelty and Newness  (33:18) The TEDMED Talk Experience  (45:38) ADHD: Challenge, Superpower, and Distraction Disruptor  Thanks to Dr. Jeff Karp for being on the show!  Learn more about Jeff: https://www.jeffkarp.com/  Get Jeff’s book: “LIT: Life Ignition Tools: Use Nature's Playbook to Energize Your Brain, Spark Ideas, and Ignite Action’: https://www.amazon.com/dp/B09NW4PGK3  Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.  Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop  Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach  Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.    Did you enjoy today’s episode? If so, then please leave a review! Help other business leaders discover Scaling Up Business with Bill Gallagher so they, too, can benefit from the ideas shared in these podcasts. Subscribe via Spotify: https://spoti.fi/3PGhWPJ Subscribe via Apple Podcasts: https://apple.co/3PKe00u Bill on...

    53 min
  3. Emotional Maturity with Christie Smith

    6 NOV

    Emotional Maturity with Christie Smith

    What role does emotional maturity play in effective leadership, and how does it differ from emotional intelligence? This episode explores the concept of emotional maturity as a critical aspect of effective leadership. Christie Smith, co-author of the upcoming book “Essential,” discusses the importance of human connection, purpose-driven work, and creating a workplace culture that values diversity and inclusion. Christie Smith is a leadership coach and advisor who has been helping Fortune 500 leaders navigate the complexities of the modern workplace for over 35 years. As the co-founder of the Humanity Studio, she's passionate about creating inclusive, purpose-driven work environments where everyone feels valued and empowered. Key topics that Bill and Christie explore in this episode:  - Leaders acknowledging and addressing the emotional needs of their employees.   - The need for companies to create a safe space for employees to express their emotions and concerns.   - Aligning a company's stated values with its actions and behaviors.   - The role of leadership in fostering a culture of purpose, agency, wellness, and connection.   - Leaders being curious about their employees and understanding their motivations and aspirations.   - Creating a workplace culture where everyone feels valued and respected.   - The power of self-awareness and agency in building stronger connections with others.   Chapters in this episode:  (02:35) Emotional Maturity in Leadership (08:20) The Impact of External Events on Employees (17:23) The Mental Health Crisis  (24:20) Aligning Company Values with Actions (31:09) Understanding Employee Needs and Aspirations (46:59) Building a More Inclusive and Connected Workplace Thanks to Christie Smith for being on the show!  Connect with Christie on LinkedIn: https://www.linkedin.com/in/christiesmithphd/  Pre-order Christie’s book (coming out in January): “Essential: How Distributed Teams, Generative AI, and Global Shifts Are Creating a New Human-Powered Leadership”: https://www.amazon.com/dp/1394276583  Learn more about human-centered workplaces via The Humanity Studio: https://thehumanitystudio.com/  Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.  Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop  Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach  Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy,...

    51 min
  4. Curiosity-Driven Leadership with Jon Bassford

    30 OCT

    Curiosity-Driven Leadership with Jon Bassford

    How can leaders foster a culture of curiosity within their organizations?  This episode explores the power of curiosity in leadership and how it can be used to drive innovation, growth, and change within organizations. Jon Bassford shares real-world examples and practical strategies for cultivating curiosity in yourself and your team. By fostering a culture of curiosity, leaders can create an environment where employees feel psychologically safe to share their ideas and feedback, leading to improved operational excellence and better business outcomes. Jon Bassford, CEO of Lateral Solutions, helps leaders level up their operations and achieve their goals. He's also the author of the upcoming book "The Curious Leader," a guide to cultivating curiosity for business growth and personal development.  Key topics that Bill and Jon explore in this episode:  - Curiosity in leadership and how it can drive innovation, growth, and change.  - The biggest hurdles to creating curiosity are egos, fear, comfort, and habits.  - The need for leaders to balance their own expertise with the need to be open to new ideas and perspectives.  - The need for leaders to be self-aware and to delegate tasks that are outside their zone of genius.  - Building a team with diverse skills and personalities, not just “A” players.  - The need for leaders to actively cultivate curiosity in themselves and their team members.  - Checking your ego and being open to new ideas and perspectives.  - The need for organizations to continuously analyze and improve their operations.  - Being willing to adapt in order to stay ahead of the curve.  Chapters in this episode:  (02:53) The Importance of Curiosity  (07:36) The Power of Clear Communication  (11:19) The Importance of Strategic Planning  (15:28) Creating a Culture of Innovation  (21:28) The Importance of Being Open to New Ideas  (27:14) Developing and Increasing Curiosity  (33:57) Operational Excellence  Thanks to Jon Bassford for being on the show!  Learn more about Jon: https://jonbassford.com/  In early 2025, be sure to get Jon’s book: The Curious Leader: Navigating the Power of Asking Questions and Fostering a Culture of Inquiry.  Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.  Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop  Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach  Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business...

    42 min
  5. Selfless Leadership with Marshall Goldsmith

    23 OCT

    Selfless Leadership with Marshall Goldsmith

    How can leaders develop a more selfless leadership style? In this episode, Bill talks with a world-renowned leadership coach about the importance of selfless leadership, the challenges of scaling up a business, and the role of coaching in leadership development.  Today’s guest is Marshall Goldsmith, a New York Times bestselling author and a world-renowned leadership coach who helps leaders achieve extraordinary things.  Key topics that Bill and Marshall explore in this episode:  - The importance of selfless leadership and how it can benefit businesses. - The role of coaching in leadership development and how to find the right coach. - How entrepreneurs can identify appropriate clients. - Why coaches should never make coaching about themselves. - The power of generosity in leadership and how it can inspire others. - How to keep your mojo and stay motivated and enthusiastic about your work. - The benefits of having a coach and how they can help you achieve your goals. - The importance of being comfortable with discomfort and how it can lead to personal growth. - Staying active and engaged in life and how it can keep you feeling young. - Giving back to others and how it can make a difference in the world. Chapters in this episode:  (03:06) Marshall’s Book, What Got You Here Won't Get You There (06:12) The Importance of Selfless Leadership (11:26) The Power of Making Decisions (19:28) The Role of Coaching in Leadership Development (27:26) Helping Others (31:03) The Benefits of Working with Retiring CEOs (41:58) Marshall’s AI Project Thanks to Marshall Goldsmith for being on the show!  Connect with Marshall on LinkedIn: https://www.linkedin.com/in/marshallgoldsmith/  Learn more about Marshall: https://marshallgoldsmith.com/  Ask Marshall’s AI avatar some questions: https://marshallgoldsmith.ai/ Get Marshall's book, What Got You Here Won't Get You There: https://www.amazon.com/dp/1401301304  Bill Gallagher, Scaling Coach and host of the Scaling Up Business podcast, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.  Join Bill in the Growth Navigator Coaching Program: https://ScalingCoach.com/workshop  Bill on LinkedIn: https://www.LinkedIn.com/in/BillGall Bill on YouTube: https://www.YouTube.com/@BillGallagherScalingCoach  Visit https://ScalingUp.com to learn more about Verne Harnish, our team of Scaling Up Coaches, and the Scaling Up Performance Platform, which includes coaching, learning, software, and summit. We share how the fastest-growing companies succeed where so many others fail. We help leadership teams with the biggest decisions around people, strategy, execution, and cash so that they can scale up successfully and beat the odds of business growth.    Did you...

    48 min
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Do you dream of an easier way to scale and grow your business? Do you wish you didn’t have to work so hard and put in as many hours? Do you find growth too slow, or hard to sustain? This podcast—Scaling Up Business with Bill Gallagher—can help you achieve and maintain the growth you want. A message from your host: “I’ve been in your shoes as a founder, CEO, and executive leader. I’ve coached and trained many leaders just like you over more than 15 years to grow their businesses successfully and profitably. But more than that, I’ve helped give them their time and sanity back. My core strength is making the growth process easier, faster, and way more fun.” A dynamic thought leader, Bill talks with fascinating and brilliant guests each week, including visionary CEOs, trailblazing entrepreneurs, best-selling authors, renowned business strategists, and more. Broadly, each episode focuses on one of the four major decision areas every entrepreneur and company must get right: People, Strategy, Execution, and Cash. More specifically, the show explores topics such as: * Business Growth & Scaling. * Customer Experience & Marketing. * Innovation & Differentiation. * Leadership Development. * Delegation & Accountability. * Vision & Strategy. * Team Dynamics. * Hiring & Talent Management. * Company Culture. * Employee Engagement. * Crisis Management. * Effective Communication. * Influence & Persuasion. * Business Strategies. Running a business is ultimately about freedom. Subscribe to this podcast to learn how leaders like you can get your organizations moving in sync, create something significant, and still enjoy the ride. Subscribe if you want to elevate your business to unprecedented heights by tuning in to a masterclass in business excellence. For information on Bill Gallagher’s coaching and training programs, and Scaling Up Workshops, visit www.ScalingCoach.com

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