23. The Feelings Lab - Compassion & Customer Service w/ Josh Feast

Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands. The Feelings Lab, presented by Hume AI, explores the frontier of emotion science and its lessons for creating a more empathic future. We’ll discover how scientists and technologists are integrating empathy into social media tools, robots, digital art, and more, with the goal of building equity and compassion into these ubiquitous AI systems. Each week, join our panel of expert hosts, and emotionally attuned guests, to learn how empathic technologies are shaping the modern world. Subscribe, and tell a friend to subscribe wherever you get your podcasts! Apple: https://apple.co/3iaXAO7 Spotify: https://spoti.fi/3zM0lvh Check us out at: https://hume.ai LinkedIn: https://www.linkedin.com/company/hume-ai YouTube: https://bit.ly/3zS3Ekq Twitter: @hume__ai If you have any questions you'd like answered in an upcoming episode, feel free to send them to thefeelingslab@hume.ai. About Hume AI: Hume AI is an AI research lab and technology company. Our mission is to ensure that future technology is built to serve our emotions, ensuring that as AI gets smarter it remains aligned with our goals.