335. Automation in Healthcare: Transforming Patient Care at NUHS Singapore

On this podcast, Brad Hairston talks with Peter Forbes, Group Chief Digital Officer at National University Health System (NUHS) in Singapore, who explains how intelligent automation is driving significant value including enhanced patient care.

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Here’s what we talked with Peter about: 

*The automation journey at NUHS

*Automation use cases with big impact at NUHS

*The approach to expanding automation across departments

*Measuring automation benefits

*Exploring Gen AI

*Advice for healthcare organizations looking to embark upon automation program

*The future outlook for automation at NUHS

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Note - The term "GROSS" (Get Rid of Stupid Stuff) referenced in this episode is based on an approach created by the Hawaii Pacific Health System.

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