Experts of Experience

Mission HQ
  • ٤٫٨ (٢٠)
  • إدارة
  • يتم التحديث أسبوعيًا
Experts of Experience

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.

  1. #56 Why Emotional Intelligence is the Key to Customer Experience Success

    قبل يومين

    #56 Why Emotional Intelligence is the Key to Customer Experience Success

    What does it take to truly win over customers in today's fast-paced digital landscape? Join us as Danny Pozo, Cisco’s VP of U.S. Commercial Customer Experience, shares his unique perspective on customer experience at Cisco. From the importance of emotional intelligence to the role of AI in CX, this episode dives deep into the strategies that can make or break customer relationships. Are you ready to rethink your approach?

    ٤٤ من الدقائق
  2. #55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces

    ٤ جمادى الأولى

    #55 Unlocking Customer Success: How BetterUp Uses Data and AI to Transform Workforces

    Are we relying too much on technology in customer success? Sarah Parker, the SVP of Customer Success at BetterUp, discusses the balance between automation and human touch in customer relationships. Is it possible to scale customer success without losing the personal connection? Join us as we explore this critical debate in the industry.

    ٤٢ من الدقائق
  3. #54 How to Turn Customer Experience Into a Revenue Driver

    ٢٧ ربيع الآخر

    #54 How to Turn Customer Experience Into a Revenue Driver

    On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, managing a global team, and fostering cross-functional relationships. Monica also shares insights on leveraging AI to improve efficiency and the significance of creating moments of delight for clients.

    ٤٧ من الدقائق
  4. #53 How Generac is Taking a Proactive Approach to Customer Experience

    ٢٠ ربيع الآخر

    #53 How Generac is Taking a Proactive Approach to Customer Experience

    On this episode, Amanda Teder, Executive Vice President of Marketing at Generac, discusses the company's evolution from a generator manufacturer to a total energy solutions provider and she highlights the importance of customer experience and how Generac is adapting to changing consumer needs. Amanda and Lauren also dive into the role of AI in customer service, the significance of sustainable energy solutions, and the strategies for gathering customer insights.

    ٤٣ من الدقائق
  5. #52 Why Understanding the Customer Is The Key to Great Experiences

    ١٣ ربيع الآخر

    #52 Why Understanding the Customer Is The Key to Great Experiences

    On this episode, Gina Hardy, Chief Marketing and Experience Officer at Chamberlain Group, discusses the evolution of customer experience in the digital-first world. She emphasizes the importance of understanding the customer and their needs, using data to anticipate needs, and effectively communicating complex products to consumers. Gina shares her experiences in marketing, including her role in shaping myQ’s product journey and successful campaigns with LeBron James and Serena Williams for Tonal. Plus, she highlights the power of storytelling in creating memorable brand experiences.

    ٤٦ من الدقائق
  6. #51 Connecting CX to Key Value Metrics

    ٦ ربيع الآخر

    #51 Connecting CX to Key Value Metrics

    On this episode, Diya Sikka, Director of NPSx, a start-up at Bain & Company, discusses the third wave of customer experience and the shift from surveys and insights to predictive analytics and data-driven value. She emphasizes the importance of not relying solely on a single metric like Net Promoter Score and highlights the need to connect CX to key value metrics. Diya also discusses the challenges of organizing and utilizing data for CX and recommends starting with use case driven approaches and leveraging existing technology.

    ٤٩ من الدقائق
  7. #50 Breaking Down The Link Between Employee Experience and Customer Experience

    ٢٩ ربيع الأول

    #50 Breaking Down The Link Between Employee Experience and Customer Experience

    On this episode, author and advisor Tiffani Bova shares her journey of understanding the impact of technology on customer experience and the need to consider employee experience as well. Tiffani emphasizes the need to reduce effort for both customers and employees, as many companies have shifted the effort from customers to employees. She highlights the importance of considering the employee experience in order to improve customer experience and achieve growth.

    ٤٩ من الدقائق
  8. #49 Why You Need to Be Easy to Do Business With

    ٢٢ ربيع الأول

    #49 Why You Need to Be Easy to Do Business With

    On this episode, author David Avrin discusses the importance of being easy to do business with and reducing customer friction in order to stay ahead in a competitive market. He emphasizes the shift in customer drivers from quality and commitment to speed and convenience, plus, he highlights the common mistakes businesses make, such as assuming what works well for them works well for their customers. He also addresses the sources of friction in the customer experience, including perceived time wasted and scripted empathy without resolution.

    ٥٠ من الدقائق
مشاهدة الكل (٥٦)

مقطع ترويجي

٤٫٨
من ٥
‫٢٠ من التقييمات‬

حول

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.

المعلومات

  • قناة
    Mission HQ
  • صناع العمل
    Mission.org
  • سنوات النشاط
    ١٤٤٥ هـ - ١٤٤٦ هـ
  • الحلقات
    ٥٦
  • التقييم
    ملائم
  • حقوق النشر
    © 2023 Mission.org
  • موقع البرنامج على الويب
    Experts of Experience

المزيد من Mission HQ

قد يعجبك أيضًا

للاستماع إلى حلقات ذات محتوى فاضح، قم بتسجيل الدخول.

اطلع على آخر مستجدات هذا البرنامج

قم بتسجيل الدخول أو التسجيل لمتابعة البرامج وحفظ الحلقات والحصول على آخر التحديثات.
تحديد بلد أو منطقة

أفريقيا والشرق الأوسط، والهند

آسيا والمحيط الهادئ

أوروبا

أمريكا اللاتينية والكاريبي

الولايات المتحدة وكندا