56 min
58 - AI's Impact on Telcos, MSPs, and Customer Service Insights as a Service
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- Business
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand.
This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries.
You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth.
Blog/Resources: https://bit.ly/3rvqsb3
NBN Playbook: https://bit.ly/3PUbRQX
Brendan Ritchie https://www.linkedin.com/in/brendanritchie/
Tim Warren https://www.linkedin.com/in/tswarren/
Ambit https://www.linkedin.com/company/ambit-ai/
Organisational Readiness: AI and GPT: https://www.ambit.ai/resources/organisational-readiness-ai-and-gpt
00:00:00 - The Marketing Power of AI
00:02:13 - Introducing Ambit: Customer Service with AI
00:03:01 - Finding the Right Business Idea
00:03:20 - The Rise of AI and Blockchain in Business
00:06:35 - The Definition of Artificial Intelligence and its Development
00:10:00 - The Evolution of Natural Language Processing
00:13:21 - The Rise of Generative AI
00:16:52 - The Viral Adoption of Chat GPT: Bigger than the Internet
00:20:16 - The Stunning Visuals and Advances in AI
00:23:40 - The Role of Engineers in Real-World Applications
00:26:56 - Creating Art in the Style of Nirvana
00:30:06 - The Cognitive Challenges in AI and Humans
00:33:13 - The Evolution of Cybersecurity Threats
00:36:29 - The Democratization of Skill Sets in the Job Market
00:39:42 - Coder Disruption and Industry Regulation
00:42:49 - The Importance of Regulation and Consumer Safety
00:45:50 - Automating documentation with chat GPT
00:49:02 - Sophisticated Support Mechanisms
00:52:17 - Chatbot Adoption in B2C and B2B Markets
00:55:26 - Where to Find Tim
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand.
This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries.
You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth.
Blog/Resources: https://bit.ly/3rvqsb3
NBN Playbook: https://bit.ly/3PUbRQX
Brendan Ritchie https://www.linkedin.com/in/brendanritchie/
Tim Warren https://www.linkedin.com/in/tswarren/
Ambit https://www.linkedin.com/company/ambit-ai/
Organisational Readiness: AI and GPT: https://www.ambit.ai/resources/organisational-readiness-ai-and-gpt
00:00:00 - The Marketing Power of AI
00:02:13 - Introducing Ambit: Customer Service with AI
00:03:01 - Finding the Right Business Idea
00:03:20 - The Rise of AI and Blockchain in Business
00:06:35 - The Definition of Artificial Intelligence and its Development
00:10:00 - The Evolution of Natural Language Processing
00:13:21 - The Rise of Generative AI
00:16:52 - The Viral Adoption of Chat GPT: Bigger than the Internet
00:20:16 - The Stunning Visuals and Advances in AI
00:23:40 - The Role of Engineers in Real-World Applications
00:26:56 - Creating Art in the Style of Nirvana
00:30:06 - The Cognitive Challenges in AI and Humans
00:33:13 - The Evolution of Cybersecurity Threats
00:36:29 - The Democratization of Skill Sets in the Job Market
00:39:42 - Coder Disruption and Industry Regulation
00:42:49 - The Importance of Regulation and Consumer Safety
00:45:50 - Automating documentation with chat GPT
00:49:02 - Sophisticated Support Mechanisms
00:52:17 - Chatbot Adoption in B2C and B2B Markets
00:55:26 - Where to Find Tim
56 min