6. The Secret to Building a Team No One Wants to Leave

On this episode, our guest is Jason Gibson, General Manager of Carolina Heating Service. Jason shares the importance of caring for employees and fostering open communication. He discusses his leadership philosophy and the challenges of maintaining personal connections as the company grows. Jason also highlights the significance of hiring the right talent and developing existing employees.

Key Takeaways:

• Genuine Care for Employees: When employees know their leader cares about their well-being, it motivates them to follow and perform better. Spend a few minutes each day connecting with your team members. Encourage open communication by making yourself accessible to your team.
• Own Mistakes: Be open about your mistakes and involve your team in finding solutions. Create an environment where team members feel comfortable providing feedback. Use mistakes as learning opportunities to improve processes and prevent future errors.
• Be Deliberate with Hiring: Implement a thorough screening process to ensure candidates are a good fit for the company culture. Encourage internal mobility by promoting employees to roles that match their skills and aspirations. Develop retention strategies, such as career development opportunities and competitive compensation packages.

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