Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers
  • 4,9 (82)
  • NGHỀ NGHIỆP
  • HẰNG TUẦN

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

  1. 85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford

    5 NGÀY TRƯỚC

    85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford

    What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip. I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift you need to stop prepping from a place of fear, and break down Zach’s proven framework that will help you show up organized, authentic, and ready to win. You’ll hear the worst mistakes job seekers make when spiraling, super actionable ways to find your “superpower,” and how to leave interviews feeling empowered, not deflated. If you’re tired of your interviews not reflecting the awesome CSM you actually are, you’ll walk away from this episode knowing exactly how to prep with clarity, show up with confidence, and finally get out of your own way.  🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode85 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    44 phút
  2. 84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired

    3 THG 9

    84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired

    Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think. In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions. You’ll get the inside scoop on who to target, when to reach out, and precisely what to say so your message cuts through the noise. I’ll even share proven, real-world message examples that opened doors for my clients and show you how to do the same, starting this week. By the end of this episode, you’ll trade that networking overwhelm for confidence and clarity, knowing how to land interviews faster than ever before. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode84 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    18 phút
  3. 83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs

    27 THG 8

    83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs

    What if the only thing between you and your next Customer Success role is a smarter job search strategy?  In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of competitors. You’ll leave this episode with a playbook to fast-track your interviews, stand out in a crowded field, and confidently negotiate your next offer. Ready for the strategy other job seekers don’t know? Press play and find out exactly how Howard did it and how you can too. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode83 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    30 phút
  4. 82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear

    20 THG 8

    82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear

    Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it. In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today’s hyper-competitive Customer Success market. You’ll walk away knowing exactly how to turn your stories into high-scoring, offer-earning answers so you finally stand out, leave no doubt, and get the job you deserve. Curious what your go-to interview stories are really scoring in the eyes of a hiring manager? Hit play now because the details you’re missing might be the only thing standing between you and your dream role. 🛎️ FREEBIES & RESOURCES: Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coachingOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode82 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    18 phút
  5. 81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)

    13 THG 8

    81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)

    What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone.  That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff protection. Hear the small, simple experiments that can lead to company-wide change and find out how to capture the magic that really sets you apart. You’ll learn how to turn invisible effort into undeniable evidence, make your value pop in every review, and protect yourself from layoffs or missed opportunities. Want to know the "receipts" no one else is collecting but every leader cares about? Press play now and get the edge you deserve. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode81 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    17 phút
  6. 80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer

    6 THG 8

    80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer

    Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game? In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks.  You’ll hear the interview mistakes almost everyone makes, why your stories might be falling flat, and the secret to selling your value without feeling like you’re bragging. Plus, I’ll reveal my favorite strategy for steering interviews so you finally stand out from the crowd. If you’re frustrated by interview feedback that never seems to turn into offers, you’re about to get massive clarity and a road map to confident, compelling interviews that actually seal the deal. Hit play now to learn exactly what you need to shift and finally break out of the endless interview loop for good.  🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode80 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    20 phút
  7. 79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)

    30 THG 7

    79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)

    Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros.  In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach.  You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get recruiters rooting for you. I’ll break down the mistakes that could be costing you callbacks and walk you through a real client’s before-and-after pitch so you know exactly what “good” sounds like in less than 20 minutes. You’ll leave with a sharper, more strategic elevator pitch that gets noticed (and gets you to the next round), with none of the fluff or rambling. Ready to finally turn that first impression into a second interview? Hit play now to fix your pitch before your next big opportunity slips by.  🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode79 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: 🚨Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emails

    15 phút
  8. 78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common

    23 THG 7

    78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common

    Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply. Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries.  You’ll hear exactly what these killer cold DMs had in common, why hiring managers can’t resist answering, and the subtle details that set your message apart from the noise. Plus, for the first time ever, I’m giving you access to my plug-and-play cold outreach templates that make customizing your next message almost too easy. If you’re ready to stop feeling invisible, stand out in any hiring manager’s inbox, and finally break the interview drought, this episode is your shortcut. You’ll walk away with a strategy you’ve never tried and the confidence to hit send. 🛎️ FREEBIES & RESOURCES: Don’t wait – grab my high-converting, cold outreach Email Templates today to start landing interviews fast: https://customer-success-career.captivate.fm/emailsOptimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resumeLearn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourselfLearn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode78 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they dropand either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week....

    17 phút
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Giới Thiệu

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

Thông Tin

  • Nhà sáng tạo
    Carly Agar | Career and Job Interview Tips for Customer Success Managers
  • Năm hoạt động
    2024 - 2025
  • Tập
    86
  • Xếp hạng
    Sạch
  • Bản quyền
    © Copyright 2025 Carly Agar | Career and Job Interview Tips for Customer Success Managers
  • Trang web chương trình
    Customer Success Career Coach

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