#78 Could Poor Communication Drive Patients Away From Your Practice?

Do your patients feel stressed when they visit your office? Let’s talk about what clues you might be missing and how to address them.

In this episode, learn how stress can impact dental health, leading to issues like bruxism and TMJ disorders. Have you heard about "white coat syndrome"? Patients get scared when they see someone in a doctor’s coat. New Halloween costume idea! But seriously, we shared some lessons from a viral complaint about poor patient care. We hope it never happens to any of us. 

That being said, Teresa is a huge fan of Veronica from 90 Day Fiance who is the patient in the story. Teresa says “HMU, Veronica!”

Key Takeaways:

• Stress affects oral health—consider asking patients about their stress levels.
• "White coat syndrome" is real; make your practice more welcoming to reduce anxiety.
• Patient communication and compassion are critical, especially during staff or ownership changes.
• Don’t let insurance dictate necessary treatments; personalized care comes first.
• Small issues in patient care can go viral—be proactive in addressing concerns.

Want more insights like these? Subscribe to my channel to stay ahead in patient care and dental practice management.

Link to the articles: 

How to save your teeth during election season (and other stressful times)
They’re all a scam’: Woman leaves dentist of 12 years mid-appointment after ‘blood-boiling’ experience. Here’s why

Teresa's insurance class is open for business! Use code COT for $75 off. Our thanks to our loyal listeners 🙂

https://www.odysseymgmt.com/dental-insurance

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Connect with Kevin:

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• Kevin Speaks Dental: https://www.kevinspeaksdental.com/

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• Odyssey Management: https://www.odysseymgmt.com/