A New Era of Dentistry Ashley Bond

This episode explores a case of embezzlement in a dental office in Indiana, where a mother and daughter allegedly stole over $50,000 by convincing patients to pay in cash, which they pocketed instead of depositing. The hosts discuss the financial and operational impact of such crimes on dental practices and stress the importance of vigilance in financial management and regular audits. Drawing on personal experiences, insights regarding how to prevent embezzlement are offered.

In this episode of a New Era Of Dentistry, hosts Ashley Bond and Stephenie Neville delve into the crucial topic of avoiding improper dental insurance billing. They discuss the importance of accurate record-keeping, understanding EOBs, and having billing experts in your practice. They highlight common examples of improper billing, such as listing the wrong provider on claim forms, altering service dates, and unreported patient discounts. The hosts stress the importance of following insurance rules and regulations, and hiring credentialing and billing specialists. Listen to learn how to safeguard your practice from the serious consequences of billing mistakes.
Free Dental Billing Downloads: https://bit.ly/4cebBnL

In this episode of "A New Era of Dentistry," the hosts interview Shelley DeGroff, CEO of PPO Advisors, about the complexities of credentialing in dental practices. Shelley explains what umbrella companies are and their role in expanding network reach for insurance providers by serving as third-party administrators. She delves into the pros and cons of using umbrella companies versus direct contracts with insurance providers, highlighting that the choice depends on a practice's specific needs and goals. The discussion also covers the implications of mergers, like the recent Guardian and MetLife merger, and how these affect credentialing and fee schedules. Shelley emphasizes the importance of understanding these networks, regularly reviewing EOBs (Explanation of Benefits), and staying updated on changes to prevent unexpected impacts on billing and reimbursements.

In this episode, Ashley Bond and Stephenie Neville dive into the crucial topic of preventing surprise dental bills, emphasizing the importance of thorough insurance breakdowns. She shares real-life examples, such as a patient named "John," who faced unexpected costs due to an overlooked waiting period for crowns, highlighting how such surprises can erode patient trust and result in negative reviews.

Strategies for providing patients with clear cost expectations, including the necessity of verifying insurance details and understanding specific coverage rules like waiting periods, missing tooth clauses, and frequency limits on procedures are discussed.

Join hosts Ashley Bond and Stephanie Neville as they delve into a gripping story shared by a dental office manager. Amid the daily challenges of dental practice, what happens when personal affairs spill over into professional life? This episode unpacks the emotional confrontation between a doctor’s wife and a hygienist, revealed through an anonymous tip, and its impact on the team. Tune in as we explore the boundaries of professional discretion and the personal toll of office drama. Have a story to share? Email us at info@withwisdom.com

Overview:
Dive into the evolving world of dental billing with hosts Ashley Bond and Stephanie Neville. Discover how Ashley's journey led to the creation of Bond Dental Billing and her partnership with Wisdom, aimed at transforming dental practices with innovative solutions.