AI Doesn’t Care About You with Noah Little Video Voyagers: Edge of AI

In this episode of Video Voyagers: Edge of AI, Noah Little, Enterprise Customer Success Manager of Key Accounts in EMEA at Recharge, joins Audrey Lecker and Richard Benavides to explain why CSMs are the only role safe from AI in SaaS. They also dive into the importance of human empathy in customer success, balancing automation and human touch, how being a great customer CSM is like flying an airplane, and the role of video in transforming customer engagement in the digital age.