AI-Driven Transformation in Telecom: GMS's Journey, Omni-Channel Innovations, and Future Messaging Solutions

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What if the future of communication lies in the seamless integration of AI and traditional telecom services? Join us for an enlightening conversation with Anurag, the Chief Revenue Officer at GMS, as he unfolds his inspiring journey from an unexpected start at Tata Communications to becoming a key player in enterprise communication. With a career shaped by experiences at industry giants like Tanla Platforms and Globetel Services, Anurag shares his insights into GMS's strategic transformation and their pioneering strides in AI-enabled messaging solutions. Discover how GMS, backed by the resilience of their Ukrainian team, is revolutionizing the enterprise communication landscape with omni-channel and conversational AI services.

Get ready to explore the evolving telecommunications ecosystem where operators are boldly stepping beyond traditional SMS and voice services. This episode uncovers the significant role of partnerships in crafting tailored solutions that not only meet diverse industry needs—from finance to logistics—but also scale through standardized offerings. As we delve into the burgeoning potential of generative AI in messaging, we highlight the critical challenges enterprises face, from security concerns to preserving brand identity across various platforms. Through insightful discussions, we reveal how GMS is empowering businesses to navigate the complexities of AI adoption, addressing both the technological and human barriers that stand in the way of innovation.

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