AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

AI & Data Today
AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

Cognilytica's AI Today podcast focuses on relevant information about what's going on today in the world of artificial intelligence. Hosts Kathleen Walch and Ron Schmelzer discuss pressing topics around artificial intelligence with easy to digest content, interview guests and experts on the subject, and cut through the hype and noise to identify what is really happening with adoption and implementation of AI.

  1. 9 THG 10

    AI Use Case Series: AI in Customer Service

    in today’s competitive landscape, quality service is crucial for long-term success of any business. In this episode of the AI Today hosts Kathleen Walch and Ron Schmelzer discuss the use of AI in customer service. AI-Powered Offerings The use of AI chatbots and LLMs are having a significant impact on customer service. In this podcast we discuss how AI chatbots are handling a wide range of tasks, from troubleshooting issues to interacting with potential customers. We share examples of how these chatbots can proactively engage customers, providing relevant information and guiding them through various touch points throughout their entire customer journey. Additionally, AI is also revolutionizing self-service options, empowering customers to resolve their issues without needing to contact a support agent. AI-powered help centers use NLP to interpret customer inquiries. They can then be directed to relevant resources or guided through troubleshooting steps. Rather than just providing general help, which may or not actually address that person's issues, AI can now provide personalized service and help. Enhancing Interactions with AI The idea of hyperpersonalization, treating each individual as an individual, is enabled because of AI. Indeed, customer service is taking advantage of this by personalizing interactions. We share examples of how companies are analyzing customer data, and using AI to predict customer needs, offer personalized recommendations, and tailor interactions to individual preferences. With the help if AI, companies are also able to get customer feedback and sentiment analysis. AI can gauge customer sentiment in real-time which allows businesses to respond promptly to negative feedback or capitalize on positive experiences. We discuss how this is helping impact customer service at many different organizations. Undeniably, AI is transforming customer service. And, we provide many examples of AI's impact in this episode. Show Notes: AI Today Podcast #78: AI in Customer Experience AI Today Podcast #47: AI in Customer Service — AI Use Case Series

    8 phút
  2. 2 THG 10

    AI Use Case Series: AI in Finance

    The financial industry, long known for its use of technology and data, is embracing AI as a tool for innovation and efficiency. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in finance. AI Helping to Streamline and Enhance Finance Operations AI is being applied to automate routine tasks, reduce human error, and optimize processes. Financial institutions are continually looking for an edge to improve operational efficiency and AI is proving a helpful tool. We discuss how automation is handling repetitive tasks that are manual, error prone, and time consuming. We also discuss and provide examples for how AI is enhancing decision-making processes. Enhancing the overall customer experience When it comes to banking and finance companies, customers have a say in who they pick. This is why providing a high quality customer experience is important. And, indeed, AI is helping with this. From AI enabled chatbots and virtual assistants to roboadvising, AI is helping provide personal experiences at scale. AI is also allowing for personalized marketing and offerings. Monitoring and minimizing risks Another area where AI is having a big impact is on risk management. In the podcast we provide examples of how AI is helping enhance fraud detection. We also discuss how AI is helping financial institutions manage credit risk. Additionally, we discuss how AI is being used to help provide a more accurate assessment of a customer's creditworthiness. AI is transforming the finance industry, bringing new levels of efficiency, personalization, and monitoring to financial institutions. Show Notes: AI Today Podcast: How AI Is Being Applied In Banking AI Today Podcast: Advancing AI in Finance, Interview with Agus Sudjianto, Wells Fargo AI Today Podcast: AI in Finance, Interview with Sravan Kasarla, Chief Data Officer of Thrivent

    10 phút
  3. 25 THG 9

    AI Use Case Series: AI in Project Management

    Enterprises are increasingly incorporating AI into many aspects of their daily business. And, with this, the project professional is increasingly using AI for a number of tasks. From AI chatbots, to predictive analytics, to generative AI applications that help automate project management duties such as project documentation, meeting minutes, or report generation, the use of AI among project managers is growing. In this podcast hosts Kathleen Walch and Ron Schmelzer share various ways AI is being used by project managers. Indeed, when it comes to project management tasks, AI is best applied where there are needs for machines to provide automation, assistance, or augmentation of human abilities in key areas across the Seven Patterns of AI. These patterns include conversational and natural language needs, recognition applications, patterns and anomaly detection, predictive analytics and decision-support, autonomous activities and intelligence-assisted automation. They also include hyperpersonalization and recommendation, scenario optimization and goal-driven systems. In this podcast we discuss how AI in being applied in a number of ways. For instance, this includes applying AI for planning and resource management. Also how AI is being used to help PMs with communication and collaboration. We also discuss ways AI is being applied for decision support and quality assurance as well as project monitoring and reporting. Show Notes: AI Today Podcast #92: AI Use Case Series — AI in Project Management AI Today Podcast: Adopting AI Best Practices – Interview with Krystene Jennings, Centene AI Today Podcast: Lessons learned from AI PM – Interview with Charles Mendoza, Maximus AI Today Podcast: Excerpts from our Enterprise Data & AI CPMAI Panel AI Today Podcast: AI Glossary Series- methodology, waterfall, Agile, CRISP-DM, Cognitive Project Management for AI (CPMAI)

    11 phút
  4. 4 THG 9

    AI Use Case Series: AI in Fitness and Wellness

    AI continues to impact and enhance every industry. From better nutrition, better sleep, practicing mindfulness and meditation, to improved insights on one's overall health AI is having a big impact on fitness and wellness. In this episode of AI Today hosts Kathleen Walch and Ron Schemzler share AI's impact on the fitness and wellness industry. Wearable devices enhance fitness with AI Wearable technology is becoming an integral part of people’s modern fitness and wellness journeys. Now, with the help of AI, the data gathered from these devices is even more valuable. In this episode we discuss how wearable tech such as smartwatches or rings provide real-time stats throughout the day. This includes stats and data on how active they are, track their heart rate, calories burned, and even sleep data. AI-powered wearables are also allowing users to make adjustments in real-time to prevent injury, over exertion, or recommend additional adjustments. AI helping to personalize fitness and wellness offerings AI is assisting in delivering customized experiences to users. Kathleen and Ron discuss how AI-driven fitness apps are creating tailored workout plans based on an individual’s data. They also provide examples of how apps are using computer vision to assist users with meal tracking and counting calories. Mindfulness and meditation apps are also growing in popularity. Many are now using AI to adapt to user feedback and provide personalized recommendations and content. AI is making significant strides in the fitness industry providing personalized training programs, enhancing wearable technology, and helping people better track their diets and sleep. Listen to this podcast to dig deeper into how AI in being used in the fitness and wellness industry. Show Notes: CPMAI Certification How To Make AI Your Secret Weapon For Achieving Your Fitness Goals

    8 phút
  5. 28 THG 8

    AI Use Case Series: How AI is being Applied in Sports

    AI is being used in many industries and sports is no exception. AI is being applied to enhance all areas of sports from the athlete to the fan, the coach to the referee, and even in judging athletic competition. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in professional sports. AI Enhancing Performance From helping the athlete, coach, and referee/judge AI is being applied in a number of ways. AI is providing athletes and coaches with deeper insights on both individual performance as well as team and opponent performances. Sports referees and judges are also taking advantage of AI. In this episode Kathleen and Ron discuss how AI is applied to competitions at the Paris 2024 Olympics. They also share how sports such as gymnastics embrace AI to help with judging and scoring. Using AI to enhance fan engagement Indeed, AI is also being applied to enhance the way fans engagement with teams. AI-enhanced experiences allow fans to immerse themselves in the game like never before really personalizing the fan’s experience. Ron and Kathleen share how AI applications at the 2024 Paris Olympics were used. This includes to improve internal workflows, enhance the viewer experience, enrich storytelling and better explain certain sports events. They also discuss how LLMs and AI bots are being used to help provide instant responses to queries, allowing for engagement at any time the fan wants to interact. Professional sports is a big business and AI is able to have a positive impact on the entire process. Listen to this podcast to learn more about how AI is being applied from enhancing performance analytics for athletics, preventing injuries, as well as allowing coaches to tailor plans in real-time. Show Notes: How AI Is Revolutionizing Professional Sports CPMAI Certification

    7 phút
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Giới Thiệu

Cognilytica's AI Today podcast focuses on relevant information about what's going on today in the world of artificial intelligence. Hosts Kathleen Walch and Ron Schmelzer discuss pressing topics around artificial intelligence with easy to digest content, interview guests and experts on the subject, and cut through the hype and noise to identify what is really happening with adoption and implementation of AI.

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