AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

AI & Data Today
AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

Cognilytica's AI Today podcast focuses on relevant information about what's going on today in the world of artificial intelligence. Hosts Kathleen Walch and Ron Schmelzer discuss pressing topics around artificial intelligence with easy to digest content, interview guests and experts on the subject, and cut through the hype and noise to identify what is really happening with adoption and implementation of AI.

  1. 13 NOV

    Mastering Critical Project Success Areas with GenAI: Interview with Donna Gregorio

    As GenAI tools are becoming even more accessible, project professionals are seeing tremendous value when using these tools. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer interview Donna Gregorio. She is the department head of the IT project management office at MITRE Corporation and also Vice President of professional development for the PMI Massachusetts Bay Chapter. Donna shares her insights on how to master critical project success areas with GenAI. As a seasoned project manager, Donna discusses how GenAI is having a positive impact on project managers. She presented at PMI’s Global Summit 2024 in LA on Navigating Critical Project Success Areas. For those who missed the session, we start with a quick overview of the key takeaways and insights from Donna's talk. From there, we explore practical ways project managers can begin implementing prompt engineering techniques to get the most out of AI tools like ChatGPT and PMI Infinity which is free for all PMI members. Donna shares invaluable advice on how to leverage GenAI in project management, addressing the impact it’s likely to have on essential PM competencies and skill sets. She also shares why NOW is the time to start using generative AI and provides practical real-world examples for how project professionals can take advantage of the tool today. Join us for this insightful conversation on preparing project managers for the future of AI-driven project success! Show Notes: AI Use Case Series: AI in Project Management [AI Today Podcast] Ethical AI and Project Management: Interview with Vince Lynch, CEO of IV.AI [AI Today Podcast] PMI Global Summit 2024 CPMAI Training and certification Free Intro to CPMAI

    26 min
  2. 6 NOV

    The Future of AI in Project Management: Interview with Pierre Le Manh, CEO of Project Management Institute (PMI)

    AI is having a profound impact on many professions, and project management is no exception. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer interview Pierre Le Manh. He is President and CEO of the Project Management Institute (PMI). Pierre shares insights into PMI’s recent acquisition of Cognilytica and how it’s helping PMI expand its AI-focused offerings. By integrating Cognilytica’s expertise in AI, its best practices CPMAI certification for running and managing AI projects (which is now an official PMI certification), and its portfolio of content (including the AI Today podcast), PMI is solidifying its position as a leader in shaping the future of AI in project management. Pierre also discussed the evolving skill set required for project professionals leading AI-driven projects. He emphasized the need for project professionals to understand data-driven decision-making, trustworthy and ethical considerations, and prompt engineering. Pierre notes that these skills are essential to effectively balance technical requirements with strategic vision and keep project professionals relevant in the years ahead The episode dives deep into how PMI is positioning itself to support the future of project management including it's focus on AI from both using AI tools and running and managing AI projects. PMI is the only organization who focuses on both help project professionals use AI tools as well as equip them with the knowledge and framework for running AI projects, which gives PMI a unique advantage. PMI is able to meet project professionals at all points in their AI journey. This episode is a must-listen for anyone interested in the intersection of AI and project management. Show Notes: CPMAI Training and Certification Free Intro to CPMAI Trustworthy AI Framework Training & Certification AI Use Case Series: AI in Project Management [AI Today Podcast] Cognilytica is now part of PMI! [AI Today Podcast]

    32 min
  3. 23 OCT

    Applying CPMAI Methodology to AI Projects: Interview with Chris Mielke

    Companies of all sizes in just about every single industry are looking to see how AI, machine learning, and cognitive technology projects can provide a competitive edge, provide efficiencies, and improve ROI in today’s competitive landscape. As a result, this creates tremendous opportunity in the field of AI for professionals who are CPMAI certified and follow the CPMAI methodology. This globally recognized certification, now officially a Project Management Institute (PMI) certification, helps you stand out from the pack when it comes to scoping, managing, and understanding AI and ML projects. In this episode of the AI Today podcast we interview Chris Mielke. He is a Project Manager at Exela Pharma Sciences and is also CPMAI certified and has his PMP. What is CPMAI? In today’s rapidly changing world, staying up to date on AI is critical. However, just reading the news about AI versus actually being able to apply AI best practices to projects are two different things. As a project manager running and managing AI projects, Chris needs to have a step by step framework to follow. With the recent buzz around GenAI this has now become more important than ever. CPMAI is providing the framework needed. Chris shares common problems he sees with managing data and AI projects. He also shares how he is applying CPMAI in the real world. He also provides advice for others as they run their data, analytics, and AI projects including lessons she has learned along the way. Show Notes: CPMAI Training and Certification Applying CPMAI Methodology to AI Projects: Interview with Christina Kucek, CAI [AI Today Podcast] AI Today Podcast: Lessons Learned from AI Project Management: Interview with Jonelle Martinez AI Today Podcast: Lessons Learned from AI Project Management: Interview with Jeff Eason, Salt Lake County Health Department AI Today Podcast: Applying CPMAI in the Real World – Interview with Chuck LaBarre, ENI AI Today Podcast: Adopting AI Best Practices – Interview with Krystene Jennings, Centene

    11 min
  4. 9 OCT

    AI Use Case Series: AI in Customer Service

    in today’s competitive landscape, quality service is crucial for long-term success of any business. In this episode of the AI Today hosts Kathleen Walch and Ron Schmelzer discuss the use of AI in customer service. AI-Powered Offerings The use of AI chatbots and LLMs are having a significant impact on customer service. In this podcast we discuss how AI chatbots are handling a wide range of tasks, from troubleshooting issues to interacting with potential customers. We share examples of how these chatbots can proactively engage customers, providing relevant information and guiding them through various touch points throughout their entire customer journey. Additionally, AI is also revolutionizing self-service options, empowering customers to resolve their issues without needing to contact a support agent. AI-powered help centers use NLP to interpret customer inquiries. They can then be directed to relevant resources or guided through troubleshooting steps. Rather than just providing general help, which may or not actually address that person's issues, AI can now provide personalized service and help. Enhancing Interactions with AI The idea of hyperpersonalization, treating each individual as an individual, is enabled because of AI. Indeed, customer service is taking advantage of this by personalizing interactions. We share examples of how companies are analyzing customer data, and using AI to predict customer needs, offer personalized recommendations, and tailor interactions to individual preferences. With the help if AI, companies are also able to get customer feedback and sentiment analysis. AI can gauge customer sentiment in real-time which allows businesses to respond promptly to negative feedback or capitalize on positive experiences. We discuss how this is helping impact customer service at many different organizations. Undeniably, AI is transforming customer service. And, we provide many examples of AI's impact in this episode. Show Notes: AI Today Podcast #78: AI in Customer Experience AI Today Podcast #47: AI in Customer Service — AI Use Case Series

    8 min
  5. 2 OCT

    AI Use Case Series: AI in Finance

    The financial industry, long known for its use of technology and data, is embracing AI as a tool for innovation and efficiency. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in finance. AI Helping to Streamline and Enhance Finance Operations AI is being applied to automate routine tasks, reduce human error, and optimize processes. Financial institutions are continually looking for an edge to improve operational efficiency and AI is proving a helpful tool. We discuss how automation is handling repetitive tasks that are manual, error prone, and time consuming. We also discuss and provide examples for how AI is enhancing decision-making processes. Enhancing the overall customer experience When it comes to banking and finance companies, customers have a say in who they pick. This is why providing a high quality customer experience is important. And, indeed, AI is helping with this. From AI enabled chatbots and virtual assistants to roboadvising, AI is helping provide personal experiences at scale. AI is also allowing for personalized marketing and offerings. Monitoring and minimizing risks Another area where AI is having a big impact is on risk management. In the podcast we provide examples of how AI is helping enhance fraud detection. We also discuss how AI is helping financial institutions manage credit risk. Additionally, we discuss how AI is being used to help provide a more accurate assessment of a customer's creditworthiness. AI is transforming the finance industry, bringing new levels of efficiency, personalization, and monitoring to financial institutions. Show Notes: AI Today Podcast: How AI Is Being Applied In Banking AI Today Podcast: Advancing AI in Finance, Interview with Agus Sudjianto, Wells Fargo AI Today Podcast: AI in Finance, Interview with Sravan Kasarla, Chief Data Officer of Thrivent

    10 min
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Cognilytica's AI Today podcast focuses on relevant information about what's going on today in the world of artificial intelligence. Hosts Kathleen Walch and Ron Schmelzer discuss pressing topics around artificial intelligence with easy to digest content, interview guests and experts on the subject, and cut through the hype and noise to identify what is really happening with adoption and implementation of AI.

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