Creating the World's Best Client Experience

Alison Katschkowsky
Creating the World's Best Client Experience

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

  1. Teaching Yourself To Be A Leader with Nick Mornard

    -3 J

    Teaching Yourself To Be A Leader with Nick Mornard

    In this episode, Alison sits down with Nick Mornard, a multifaceted entrepreneur hailing from Belgium and currently thriving in the travel industry in Southwest Florida. They delve into the multifaceted nature of customer experiences, emphasizing that they extend beyond mere transactions and sales. Nick brings an exciting perspective as he shares his journey from professional basketball player to travel entrepreneur, offering valuable insights on how he enhances customer value through authentic engagement and personalized service. Nick opens up about his transition from Belgium to the U.S. in 2013, including his initial struggles with language and cultural adaptation. He shares how a serious injury derailed his basketball ambitions, prompting him to seek alternative paths to success through hard work in door-to-door sales and learning from mentors. This resilience eventually led him to establish his own travel agency three years ago, inspired by his passion for travel and the flood of inquiries he received from friends about his adventures. His story is a testament to the fact that success often emerges from unexpected turns in life. Nick highlights the growing demand for travel experiences in today's world, explaining how travel serves as a powerful mechanism for personal growth and relationship-building. He articulates the need for businesses to focus on not just meeting, but exceeding client expectations, a principle he applies in his agency by thoroughly understanding his clients’ preferences and tailoring trips that align with their passions and interests. Nick emphasizes the importance of building genuine relationships and fostering a sense of trust with clients. Through his meticulous approach to planning trips, he seeks to deliver not just satisfactory experiences, but unforgettable memories. Leadership emerges as a key theme in the conversation, and Nick reflects on the qualities that separate effective leaders from mere managers. He discusses the significance of embodying authenticity, serving as a mentor, and acting as a catalyst for others to overcome their challenges. He draws parallels between leadership and travel planning, illustrating that like a good leader, a great travel advisor must navigate clients through uncertainties and provide valuable insights to ensure enriching experiences. HIGHLIGHTS: 2:45 Nick's Journey to Entrepreneurship 8:37 How Nick Helps His Clients 14:10 Customer Service and Over-Delivering 14:58 Mindset is My Degree 21:03 Documenting the Leadership Journey 24:27 Embracing the Process of Becoming CONNECT WITH NICK: Website 305-753-9288 His Book - Mindset is My Degree SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website a...

    33 min
  2. Behind the Scenes of the Mindset Masterclass with Liz Nicklas

    5 DÉC.

    Behind the Scenes of the Mindset Masterclass with Liz Nicklas

    In this episode, Alison engages in a deep conversation with her coach, Liz Nicholas, a master mindset coach with over 16 years of experience in guiding individuals through transformative mindset work. They delve into the critical intersection of mindset and business, underscoring the necessity of self-care not only for our personal lives but also for enhancing client experiences and maximizing customer value in business contexts. Liz introduces her signature program, the Mindset Masterclass (MMC), a two-part, 14-week group program renowned for its exceptional results. She explains how her educational background in secondary education and behavioral psychology informs her approach, creating a layered and inclusive learning environment that recognizes different learning styles, personalities, and emotional needs. Throughout their discussion, they emphasize the significance of understanding the underlying science of how our brains operate—specifically, how they are wired for survival and the biological processes that influence our thought patterns and behaviors. A key focus of their conversation is Liz’s no-nonsense approach to mindset, which contrasts sharply with the often-simplistic advice found on social media. She highlights the dangers of pop psychology that suggests people should merely "think positive" without addressing the complex realities of human emotions. Instead, her method emphasizes critical thinking, emotional self-regulation, and the importance of being the "boss" of one's own brain, leading to actual transformative results rather than fleeting feelings of happiness. Their conversation addresses common misconceptions that lead individuals to struggle with mindset work and why many give up on their personal development journeys. Liz discusses the power of data-driven insights and how they can help individuals break free from negative thought patterns, illustrating her points with relatable analogies about the mental weight we carry and the profound impact of adopting a curious, compassionate perspective towards our own thoughts and feelings. HIGHLIGHTS: 21:36 Tools for Mindset Mastery 31:24 Understanding Mindset Struggles 35:21 Encouragement for the Hesitant Listener CONNECT WITH LIZ: Website Her Podcast The Mindset Mastery School on Facebook SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website FIND ME on Facebook FOLLOW ME on Twitter FOLLOW ME on Instagram a href="https://cufitnessretreats.com/" rel="noopener...

    43 min
  3. 28 NOV.

    3 Hidden Money Makers in Your Business You May Not Have Thought Of

    In this episode, Alison explores how to identify hidden revenue opportunities within your business while enhancing client experiences. She emphasizes the importance of self-care and client relationships in achieving business success and shares three strategic insights for business owners. The first insight involves assessing daily activities to uncover additional client-focused actions that can create new revenue streams. The second insight focuses on leveraging industry trends to ensure offerings align with audience preferences. Lastly, Alison highlights the value of audience engagement through direct communication to gather feedback and refine services. Throughout this episode, she provides practical examples to inspire actionable change and substantial financial gains as we near the end of 2024. HIGHLIGHTS: 15:26 Assessing Existing Offers 23:28 Understanding Current Trends 29:00 Engaging with Your Audience SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website FIND ME on Facebook FOLLOW ME on Twitter FOLLOW ME on Instagram EXPLORE OUR RETREATS HERE! INNOVATE & GROW for Business and Coaching Leaders INNOVATION AVENUE: Fitness and Self-Care Revolution JOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-Care ANDROID USERS leave a REVIEW on PODCHASER APPLE USERS leave a REVIEW on APPLE PODCASTS

    34 min
  4. 21 NOV.

    Growing vs Scaling a Business with Jeanne Omlor

    In this episode, I have the pleasure of speaking with Jeanne Omlor, a business strategist and coach who shares her inspiring journey from struggle to success in the world of coaching. Our conversation dives into the challenges faced when building and scaling a business, especially from a unique perspective—doing so without relying on paid advertising. Jeanne opens up about her initial struggles, revealing how, just five years ago, she found herself in substantial debt as a solo parent, grappling with the daunting task of transitioning to an online presence in a market that didn’t readily appreciate her coaching services. As we discuss how Jeanne overcame these obstacles, she shares the transformative moment when she landed her first high-ticket client just eight weeks after launching her online efforts—an achievement that propelled her toward generating a million-dollar coaching business in just 17 months. She unpacks the process behind this success, distancing herself from the often-glamorized notion of using ads to secure clients. Instead, Jeanne reveals that by focusing on authentic organic marketing strategies, she built relationships and engaged with potential clients meaningfully, urging listeners to recognize the power in direct conversations. Jeanne also provides valuable insights into the distinctions between growing and scaling a business. She defines growing as establishing a sustainable foundation that provides a lifestyle that aligns with one's dreams. Scaling, conversely, involves leveraging existing resources to increase business freedom. This nuanced understanding enables listeners to grasp the importance of solidifying growth before attempting to scale. Moreover, Jeanne shares that fear—particularly the fear of rejection—hinders many aspiring coaches and professionals from recognizing their potential and pursuing their business goals. She believes that detaching from the outcome of a single interaction can cultivate resilience and clarity in their entrepreneurial journey. HIGHLIGHTS: 2:36 The Journey from Debt to Online Success 7:01 Cracking the Code for High Ticket Clients 11:37 The Importance of Authenticity in Business 15:05 Embracing Technology in Business 24:21 The Mindset of Business Owners 28:42 Growing vs. Scaling a Business 32:36 Personalized Coaching Strategies 35:37 Building a Supportive Community CONNECT WITH JEANNE: Website Linkedin Instagram YouTube Facebook SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME a href="https://thealisonk.com/" rel="noopener noreferrer"...

    46 min
  5. 14 NOV.

    All About Sales with Kayvon Kay

    In this episode, Alison interviews Kayvon Kay, a sales expert and founder of Sales Connection. We explore transformative strategies for coaches, consultants, and business owners to reframe their approach to sales conversations. Kayvon challenges the negative perceptions of sales, emphasizing that it's fundamentally about energy, connection, and diagnosing client needs akin to a doctor's role. They talk about the importance of self-belief in sales mastery and the necessity of aligning personal values with professional strategies. Kayvon advocates for meaningful dialogues over aggressive closing techniques, highlighting the significance of empathy and trust in fostering lasting client relationships. Our conversation includes insights from his personal journey, illustrating how resilience and continuous learning play essential roles in achieving sales success. HIGHLIGHTS: 1:48 The Meaning of Sales 4:16 Transformational Selling 8:18 Understanding Client Pain 13:58 Sales Process and Mindset 20:45 Overcoming Sales Struggles 24:35 Personal Challenges and Growth 28:44 Service vs. Selling 29:47 Making Decisions in Business CONNECT WITH KAYVON: The Sales Connection or Kayvon.com Facebook Linkedin YouTube SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website FIND ME on Facebook FOLLOW ME on Twitter FOLLOW ME on Instagram EXPLORE OUR RETREATS HERE! INNOVATE & GROW for Business and Coaching Leaders INNOVATION AVENUE: Fitness and Self-Care Revolution JOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-Care ANDROID USERS leave a REVIEW on...

    32 min
  6. Unlocking What You Already Have in Your Business: 3 Key Parts

    7 NOV.

    Unlocking What You Already Have in Your Business: 3 Key Parts

    In this episode of Creating the World's Best Client Experiences, I explore the often-overlooked potential for monetizing existing business offerings. As a coach and entrepreneur, I emphasize the importance of enhancing customer value while ensuring significant client transformations. I discuss three key concepts: leveraging current services and activities to uncover additional revenue streams, refining communication styles to strengthen client relationships, and curating valuable resources that showcase expertise. As the year comes to a close, I encourage you to reflect on your strengths and identify hidden monetization opportunities that can elevate your business without creating new workstreams. Join me in discovering how to strategically harness your existing knowledge for greater success. HIGHLIGHTS: 14:50 Exploring ECV: Three Key Opportunities 23:34 Communication: Leveraging Your Style 28:24 Curating Value: Designing Unique Offers SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website FIND ME on Facebook FOLLOW ME on Twitter FOLLOW ME on Instagram EXPLORE OUR RETREATS HERE! INNOVATE & GROW for Business and Coaching Leaders INNOVATION AVENUE: Fitness and Self-Care Revolution JOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-Care ANDROID USERS leave a REVIEW on PODCHASER APPLE USERS leave a REVIEW on APPLE PODCASTS

    36 min
  7. Breaking Down the Innovate Retreat

    24 OCT.

    Breaking Down the Innovate Retreat

    In this episode, I explore the critical connection between self-care and business success while sharing insights from my recent Innovate Retreat for entrepreneurs. This retreat encourages participants to rethink their business models by diversifying their offerings and embracing a mindset focused on serving clients in multiple ways. I discuss my experience facilitating retreats, highlighting processes like “Clear the Clutter” and “Simplify to Amplify,” which help attendees recognize their potential and streamline their operations. I stress the importance of in-person connections and collaborative learning through methods like hot seat coaching. By reflecting on challenges and celebrating achievements, entrepreneurs can reignite their creativity and drive towards their business goals. HIGHLIGHTS: 14:03 The Importance of Personal Development 15:59 Developing a Belief Statement 17:53 Simplify to Amplify Process 23:48 The Retreat Process Explained 26:28 Key Takeaways from the Retreat 30:41 Joining the Innovate Mastermind SPONSOR: Cellev8 Discount code: THEALISONK2024 PODCAST WEBSITE & LINKS: Check out the ULTIMATE PODCASTS Get Your Mini Retreat Playbook HERE EMAIL ME VISIT MY Website FIND ME on Facebook FOLLOW ME on Twitter FOLLOW ME on Instagram EXPLORE OUR RETREATS HERE! INNOVATE & GROW for Business and Coaching Leaders INNOVATION AVENUE: Fitness and Self-Care Revolution JOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-Care ANDROID USERS leave a REVIEW on PODCHASER APPLE USERS leave a REVIEW on APPLE PODCASTS

    34 min

À propos

What really goes into a Client Experience? This show takes a closer look at client experiences and the different elements we use to help enhance and produce REAL transformation. Client Experiences are more than just a 'transaction', they can be a space and vehicle which allows people to make amazing quantum shifts in perspective, which ultimately leads to REAL change going forward. In shining a light on how client experiences look, we illustrate how self-care looks for our businesses. On this show we talk to industry leaders, business owners, entrepreneurs and thought leaders in the coaching and service industry spaces on how they are creating amazing client experiences in a post pandemic world. We talk about the challenges, as well as the wins and what lessons and takeaways can mean for us going forward. Whether your experiences are in person at retreats or events or are online or both, we want to talk to you!

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