Are you a slave to the wrong assets? Rethinking the banking operating model

The competitive landscape of the banking industry is being challenged at an increasing pace, with new entrants providing more innovative products and improved customer service through increased agility to respond to market demands, whilst sustaining a lighter and less costly operating model. For the first time, the market cap of big fintechs have eclipsed the value of the largest banks even though their balance sheets are smaller. In this episode, we bring together several leaders from Deloitte to discuss operating model choices that challengers have adopted and the impact of those choices across three key elements: Work, workforce and workplace.