Arizona: How Delivering an "I Love it Here" Experience Can Quintuple Revenue with The Melt CEO, Ralph Bower

This week on the Titans of Food Service podcast, Nick Portillo speaks with Ralph Bauer, CEO of The Melt. Ralph shares his remarkable journey in the food service industry, highlighting how he quintupled the average revenue per unit from $700,000 to an astounding $3.5 million. With over 25 years of experience, including leadership roles at Popeyes and Domino's, Ralph emphasizes the importance of listening to team members and customers to drive success in the restaurant business. He discusses the transformative power of creating an "I love it here" experience for guests, which fosters loyalty and enhances sales. Ralph's insights into operational excellence and team alignment reveal the key factors behind his impressive achievements in a highly competitive industry.

TIMESTAMPS

(00:00) Introduction 

(00:26) Ralph Bauer's Journey in Food Service

(12:14) The Power of Listening in Leadership

(18:25) Navigating Challenges: The Impact of COVID-19 on Business

(29:05) Fostering Loyalty

(35:08) Delivering the 'I Love It Here' Experience

RESOURCES

Portillo Sales

CONTACT 

Nick: nick.portillo@portillosales.com