Audacious Moves to A BILLION Roy Osing

Customers expect your product or service to work as promised. Having a product that works doesn’t impress them much; it doesn’t make them loyal to you in the long run. But when they have a service experience that “takes their breath away”, they become a raving fan and they tell everyone around them how amazing you are. In this episode, Roy breaks down the Moves he made to build a Service Strategy that created “gasp-worthy” customer service experiences and enabled his team to get TO A BILLION IN ANNUAL SALES!
https://www.northdeltabusiness.ca/podcast

Customers don’t like it when they’re told “No, you can’t do that,” or “No, you can’t have that.”
Many organizations insist on rules and regulatory systems to control and handle large numbers of customers. The problem is they ignore customers as individuals, which leaves them annoyed and upset. And you don’t want that! Instead, Businesses need to implement a strategy of “YES!” — Chris Ashmore, Host, The Business Essentials Daily Podcast
https://open.spotify.com/show/4zU2l5Tz5wkwV8AbS5sVVg?si=iJxm5hOfQdal-MZlJt8MIw

“As president, Roy Osing guided a Canadian early stage internet company to $1 billion in sales. He identifies six major drivers that helped to achieve that growth, including differentiation, planning, and championing the frontline staff. He insists that there are no silver bullets – running a business is a game of inches.” — Chris Ashmore, Host, The Business Essentials Daily Podcast
In this show I take you through the practical things that worked to grow a business to an unbelievable level 😱
https://open.spotify.com/show/4zU2l5Tz5wkwV8AbS5sVVg?si=iJxm5hOfQdal-MZlJt8MIw

“Roy underscores the importance of audacity in business, urging individuals to defy societal and educational norms that promote conformity over individuality.
He champions the significance of being unique and disruptive, pushing beyond comfort zones and conventional approaches to foster innovation.
He advocates for a strategic mindset that values feedback as a measure of success and encourages differentiation in satisfying customer needs.
Roy introduces “strategic game planning” as a means to enact immediate action and move towards “blue oceans” of uncharted market spaces.
He critiques the reliance on generic competitive advantages and stresses the creation of an “only statement” to clearly define one’s unique selling proposition.” — Maurice Chism, Host, That Will Nevr Work Podcast
https://open.spotify.com/show/2nWKP3RpsW6DeyOLFGPVMV?si=89wz2gEURWecvAAgC7izQA

Business plans are traditionally too expensive, they take too much time, they’re too rigid, and are not executed with flawless precision.
My guidance in my Strategic Game Plan process is to focus on the three critical actions that will produce 80% of your results.
But beware, though, of being diverted away from your plan by the “Yummy”, the distractions may be fun to chase, but which add little to the implementation of your game plan.
In this Audacious Moves show, I breakdown the shortcomings of the traditional planning models, provide my solution to create an awesome, proven strategy in just 48 hours and what can be done to avoid having YUMMY sewer the execution of your plan.
https://open.spotify.com/show/4zU2l5Tz5wkwV8AbS5sVVg?si=iJxm5hOfQdal-MZlJt8MIw

Build the cultural competence of your business on the ability to successfully react to unexpected events rather than rely on traditional planning methods that try to build precision into your plan over the next 5 years.
There is too much unpredictability and randomness in markets to be able to create a plan and strategy that effectively accommodates future uncertainty.
Successful businesses are able to react quickly when their chosen path is no longer available to them.
In this episode, Roy discusses what it takes to create a ‘reactive culture’ in an organization and why it’s essential to a successful competitive strategy.
https://www.northdeltabusiness.ca/podcast