MSP Mindset with Damien Stevens

Damien Stevens
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Host Damien Stevens (CEO of Servosity) gives a front-row seat to MSPs who refuse to play small. MSP Mindset dives deep into what truly elevates an MSP—not just technology, but leadership, mindset, and strategy. Through our mission to interview 100 of the world’s top-performing MSPs, we’re uncovering the habits, bold decisions, and mindset shifts that drive real growth—without burnout. No fluff. No theory. Just the stuff that works.

  1. 3 NGÀY TRƯỚC

    He Hit $1M and Got Stuck — Then Everything Changed

    Tired of babysitting backups? We've got your back at Servosity: https://bit.ly/4lh8HUv Feeling stuck at $1M in revenue? Gene Reich was too — until he realized he was meant for more. In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employee MSP and launching a SaaS company. He opens up about the identity crisis, the painful lessons, and the strategic mergers that transformed his business. If you’ve ever hit a wall in your MSP growth, this episode is your roadmap. Chapters: 0:00 - Intro 1:26 - Starting his MSP 5:28 - Getting over the $1M hurdle 12:51 - Growing the company with a merger 29:00 - Growing outside of his MSP 52:00 - Conclusion Connect with Damien and Gene: Damien: https://www.linkedin.com/in/dstevens Gene: https://www.linkedin.com/in/genereich/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    57 phút

  2. 5 NGÀY TRƯỚC

    The MSP Playbook for Real AI Revenue

    In this episode of MSP Mindset, Damien Stevens sits down with Chance Weaver, former MSP owner turned VP of AI Adoption at Pax8, to uncover the true revenue opportunity behind AI. This isn't about flipping on Copilot—it’s about becoming a trusted business consultant, building real automation, and generating measurable outcomes for clients. Connect with Damien and Chance: Damien: Chance: https://www.linkedin.com/in/chanceweaver/ https://www.linkedin.com/in/dstevens 📺 Watch on YT: https://www.youtube.com/@mspmindset

    37 phút

  3. 28 THG 8

    Why This MSP Cut Half Their Clients

    Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4lh8HUv Mike Jackson bought an MSP (one man shop) with zero tech background and scaled it into a Top 500 provider in less than 10 years. In this episode, Mike opens up about the bold choices that shaped his growth, including why he deleted all his spreadsheets, fired half his clients, and rebuilt culture from the ground up. Chapters 0:00 Intro 1:01 - Starting his MSP 13:07 - Year one as an MSP 18:40 - Hitting the top 500 in 7 years 26:14 - Resetting Core Values 29:03 - Issues from their fast growth 34:10 - Culture wins and losses 47:03 - Engaging with the team during rapid growth 49:35 - MSP Titan Questions Connect more with Damien and Mike: https://www.linkedin.com/in/dstevens https://www.linkedin.com/in/mike-jackson-1871711/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    1 giờ 7 phút

  4. 26 THG 8

    $0 to $2M MSP in Less Than 2 Years

    What does it really take to go from zero to $2M in revenue in less than two years? In this episode of MSP Mindset, Damien interviews Julian Gelfand, co-founder of Always Beyond, a Calgary-based MSP that’s scaling fast—without following the usual rules. Julian shares how he skipped the "build-as-you-go" method and launched with full infrastructure, strategic leadership, and a culture-first mindset that’s helping him smash growth ceilings most MSPs never break through. Connect with Damien and Julian: https://www.linkedin.com/in/dstevens https://www.linkedin.com/in/julian-gelfand-13117a21/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    28 phút

  5. 21 THG 8

    The Brutally Honest Truth On How to Grow Your MSP | Matthew Held's Story

    Servosity: rock solid backups done for you ➡️ https://bit.ly/43Gd3hI What happens when a visionary tech founder has to throw out his own business model to grow? This episode with Matthew Held, CEO of Manawa Networks, is a brutally honest roadmap through business reinvention, founder separation, and the uphill battle to learn real sales. Matthew shares the journey from a failed Uber-style IT model to building a proactive MSP that thrives on process and people. He opens up about the hard lessons, including parting ways with a longtime business partner, facing a sales function that wasn't producing, and how building structure was the only path to growth. Chapters: 0:00 - Intro 1:23 - Starting Manawa 13:49 - Biggest challenge in the beginning 24:55 - What's working now + letting go of a partner 41:23 - What's next after losing your partner? 1:01:55 - MSP Titan Questions Connect with Damien and Matthew: https://www.linkedin.com/in/dstevens https://www.linkedin.com/in/matthewheld/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    1 giờ 26 phút

  6. 14 THG 8

    Focus on Customers Or You Will Lose

    In this episode, John Snyder—CEO of a Top 500 MSP—explains why routine conversations with customers remain essential, and why if you're not doing this simple tasks, you'll lose. He also shares discovering that his sales team was pitching the wrong service, how he's learning to clarify his vision to curb “drift,” and what it's currently taking to implement EOS smoothly across the organization. Time stamps: 0:00 - Intro 1:51 - How compliance unintentionally prepared them for Covid 14:33 - Staying focused on customers 27:26 - How do we drive value 41:41 - MSP Titan Questions 👉 CONNECT MORE WITH: Damien: https://www.linkedin.com/in/dstevens John: https://www.linkedin.com/in/johnsnyder-netfriends/ 🎙 Listen on audio: Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779 Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520 #msp #managedservices #managedserviceprovider

    1 giờ 3 phút

  7. 7 THG 8

    Stop Selling and Start Serving

    Tired of babysitting backups? Then it's time for backups done for you by Servosity - https://bit.ly/4lh8HUv Feeling stalled while competitors surge ahead? Discover how Michael Goldstein, CEO of LAN Infotech, flipped the switch with his MSP—tripling marketing spend, doubling community reach, and future-proofing with AI. Chapters: 0:00 - Intro 1:23 Burnout as a VAR & Pivot to MSP 6:18 Service Over Shiny Tech 10:26 Pricing Transparency & Relationships 24:32 Pandemic Pivot: Remote & Virtual Events 33:49 Marketing, Marketing, Marketing 44:54 AI & Copilot: First-Inning Opportunities 54:24 MSP Titan Questions Connect with Damien and Michael: Damien: https://www.linkedin.com/in/dstevens Michael: https://www.linkedin.com/in/michaelagoldstein/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    1 giờ 7 phút

  8. 31 THG 7

    How This MSP Hit $96M in 6 Years

    What does it take to grow an MSP to $96M in under six years? Maryann and Jason share the raw, real, and sometimes chaotic journey from launching their business with two people and two cell phones to becoming one of the fastest-growing MSPs in the country. Their story is packed with hard lessons, bold risks, and relentless focus on values, trust, and service. If you're an MSP owner or tech leader looking to scale, this episode is your blueprint. Connect with Damien, Maryann, and Jason: Damien: https://www.linkedin.com/in/dstevens Maryann: https://www.linkedin.com/in/maryann-pagano-62293657/ Jason: https://www.linkedin.com/in/jason-caparoso-b8036114/ 📺 Watch on YT: https://www.youtube.com/@mspmindset

    1 giờ 30 phút
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Giới Thiệu

Host Damien Stevens (CEO of Servosity) gives a front-row seat to MSPs who refuse to play small. MSP Mindset dives deep into what truly elevates an MSP—not just technology, but leadership, mindset, and strategy. Through our mission to interview 100 of the world’s top-performing MSPs, we’re uncovering the habits, bold decisions, and mindset shifts that drive real growth—without burnout. No fluff. No theory. Just the stuff that works.

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