Building a Solid RevOps Foundation with Joshua Maltz, Senior Vice President, Revenue Operations & Strategy at UserTesting

This episode features an interview with Joshua Maltz, Senior Vice President, Revenue Operations & Strategy at UserTesting. UserTesting enables organizations to understand what it’s like to be their customer with a video-first experience testing platform with a global opt-in network of contributors. Joshua is an accomplished leader with extensive experience in revenue operations, strategic planning, financial analysis, profit/productivity improvement, sales acceleration, and operating efficiency in companies ranging from private start-ups to Fortune 500 global corporations.

In this episode, Joshua discusses the importance of building deep relationships with leadership teams, avoiding tech stack pitfalls, and that a better customer experience begins with a better employee experience. 

Guest Bio:

Accomplished leader with extensive experience in revenue operations, strategic planning, financial analysis, profit/productivity improvement, sales acceleration, and operating efficiency. Experienced as Head of Worldwide Sales/Revenue Operations, Go-to-Market Strategy, Financial Planning & Analysis for companies in the following industries: Application Software, Telecommunications, Networking & Communications, Professional Services, IT Outsourcing and Talent Management. Companies ranged from private start-ups to Fortune 500 global corporations. Expertise in planning and managing accelerated growth, leading companies out of financial challenges, quality process adoption, portfolio innovation (concept to market), and driving overall profitability. Living and working on different continents, developed skillsets that serve diverse cultures, corporate practices and customer priorities.

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Guest Quote

“I think a big misconception I see that's really emerged over the last few years is that automation and AI can solve all your problems. Taking the time to establish workflows that fit your business's needs, and being thoughtful in the way you feed your analytics tools with the right data sets and ask the right questions to understand risks and opportunities is critical. I worry sometimes with the breadth and the strength of the tech stock that's emerged, you know, it can make people lazy in some respect in taking a step back and asking the right questions for the business health.” - Joshua Maltz 

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Time Stamps:

**(01:43) - Joshua's unconventional journey into revops 

**(05:03) - The revops team at Usertesting 

**(15:53) - RevObstacles

**(18:38) - Biggest RevOops moment 

**(21:04) - The Toolshed 

**(35:59) - Quick Hits 

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Sponsor:

Rise of RevOps is brought to you by Qualified. Qualified’s Pipeline Cloud is the future of pipeline generation for revenue teams that use Salesforce. Learn more about the Pipeline Cloud on Qualified.com. 

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Links 

• Connect with Joshua Maltz on LinkedIn
• Connect with Ian Faison on Linkedin
• Check out the Usertesting Website