The Hospitality Edge

Sebastian Muñoz
The Hospitality Edge

🎙️THE Real Estate & STR Podcast! 🗣️ By Sebastian Muñoz 📆 New ep. every Week! 🚀 Insights from industry titans Welcome to The Hospitality Edge. Dive deep into the intersection of real estate & and hospitality. Whether you're a current or aspiring Short Term Rental Property Manager, Host, or Real Estate Investor, you're in the right place. Dive in with us to uncover the captivating stories and golden nuggets from industry heavyweights — including Leaders, Operators, Investors, Syndicators, Founders, and Entrepreneurs. #TheHospitalitEdge #HospitalityPodcast #RealEstateMeetsHospitality

  1. 20 ENE

    (Part 2) Mastering Owner Retention w/ 350+ Properties | S02E21

    In this episode of The Hospitality Edge, we sit down with Hunter Harrelson, owner of Beach Ball Properties, to uncover the secrets behind his impressive success in managing and scaling over 350 vacation rental properties. Hunter shares his journey from acquiring a small property management business to building a thriving company that prioritizes owner retention and operational excellence. Whether you're just starting in vacation rentals or managing hundreds of properties, this episode is packed with actionable advice, insights, and real-world strategies to grow and sustain your business while keeping owners happy and engaged. What You'll Learn: How Hunter scaled from 20 to 350+ properties without compromising service quality. The key strategies behind building strong owner relationships and fostering retention. Why local marketing and community engagement are essential for growth. How to manage operational challenges like cleaning and customer service at scale. The importance of setting boundaries and delegating tasks effectively as a leader. How to leverage transparency and education to retain property owners long-term. Lessons learned about adapting and evolving systems as your business grows. Insights into the future of the vacation rental industry and the role of technology. Join us as we dive into the strategies and stories behind one of the most successful vacation rental management companies in the market today. Tune in to learn how you can master owner retention, scale your operations, and stand out in the competitive world of short-term rentals!

    36 min
  2. 16 ENE

    (Part 1) Mastering Owner Retention w/ 350+ Properties | S02E21

    In this episode of The Hospitality Edge, we sit down with Hunter Harrelson, owner of Beach Ball Properties, to uncover the secrets behind his impressive success in managing and scaling over 350 vacation rental properties. Hunter shares his journey from acquiring a small property management business to building a thriving company that prioritizes owner retention and operational excellence. Whether you're just starting in vacation rentals or managing hundreds of properties, this episode is packed with actionable advice, insights, and real-world strategies to grow and sustain your business while keeping owners happy and engaged. What You'll Learn: How Hunter scaled from 20 to 350+ properties without compromising service quality. The key strategies behind building strong owner relationships and fostering retention. Why local marketing and community engagement are essential for growth. How to manage operational challenges like cleaning and customer service at scale. The importance of setting boundaries and delegating tasks effectively as a leader. How to leverage transparency and education to retain property owners long-term. Lessons learned about adapting and evolving systems as your business grows. Insights into the future of the vacation rental industry and the role of technology. Join us as we dive into the strategies and stories behind one of the most successful vacation rental management companies in the market today. Tune in to learn how you can master owner retention, scale your operations, and stand out in the competitive world of short-term rentals!

    31 min
  3. 31/12/2024

    Adapting for Success: NDM Hospitality’s Strategic Journey w/ Nick Falcone | S02E20 (Part 2)

    In this compelling episode of The Hospitality Edge podcast, we sit down with Nick Falcone, CEO of NDM Hospitality, to explore the dynamic journey of building a successful multifaceted hospitality business. From humble beginnings as founding franchisees of BurgerFi to pioneering branded vacation rental resorts, Nick shares invaluable insights into strategic business model evolution, technological innovation, and effective revenue management. Discover how NDM Hospitality leveraged proprietary technology and exceptional owner relations to outpace industry giants and create a unique niche in the competitive world of short-term rentals and hospitality. What You'll Learn: Business Model Evolution: Transition from BurgerFi to branded management. Proprietary Technology: Custom booking systems for better revenue. Revenue Management: Optimizing bookings by unit type. Owner Relations: Building trust with dedicated ambassadors. Developer Consulting: Avoiding common underwriting mistakes. Competitive Edge: Strategies to outperform industry leaders. Financing Solutions: Innovative capital structures for growth. Family Expertise: Leveraging mentorship for strategic decisions. Future Trends: Insights on short-term rental market shifts. Join us for an eye-opening conversation that delves deep into the strategies and innovations driving success in the hospitality industry. Whether you're an entrepreneur, developer, or hospitality professional, Nick Falcone's experiences offer actionable lessons and inspiration for your own journey.

    25 min
  4. 18/12/2024

    Adapting for Success: NDM Hospitality’s Strategic Journey w/ Nick Falcone | S02E20 (Part1)

    In this compelling episode of The Hospitality Edge podcast, we sit down with Nick Falcone, CEO of NDM Hospitality, to explore the dynamic journey of building a successful multifaceted hospitality business. From founding franchisees of BurgerFi to pioneering branded vacation rental resorts, Nick shares invaluable insights into strategic business model evolution, technological innovation, and effective revenue management. Discover how NDM Hospitality leveraged proprietary technology and exceptional owner relations to outpace industry giants and create a unique niche in the competitive world of short-term rentals and hospitality. What You'll Learn: Business Model Evolution: Transition from BurgerFi to branded management. Proprietary Technology: Custom booking systems for better revenue. Revenue Management: Optimizing bookings by unit type. Owner Relations: Building trust with dedicated ambassadors. Developer Consulting: Avoiding common underwriting mistakes. Competitive Edge: Strategies to outperform industry leaders. Financing Solutions: Innovative capital structures for growth. Family Expertise: Leveraging mentorship for strategic decisions. Future Trends: Insights on short-term rental market shifts. Join us for an eye-opening conversation that delves deep into the strategies and innovations driving success in the hospitality industry. Whether you're an entrepreneur, developer, or hospitality professional, Nick Falcone's experiences offer actionable lessons and inspiration for your own journey.

    28 min
  5. 10/12/2024

    Mastering Luxury Property Management & Exceptional Service w/ Dana Moraru | S02E19

    Join us on The Hospitality Edge as we interview Dana Moraru, the successful owner of Tahoe Signature Properties in Lake Tahoe, California. Dana shares her journey from an assistant in a property management company to leading a thriving business managing over 50 high-end vacation rentals. With over 12 years in the hospitality and real estate industries, Dana offers valuable insights into building and scaling a luxury property management company. What You'll Learn: Entrepreneurial Transition: Dana’s move from employee to business owner and the challenges she overcame. Strategic Focus on Luxury: Why specializing in high-end properties leads to higher returns and better service. Effective Digital Marketing: The role of SEO and a strong online presence in attracting clients and bookings. Building Trust-Based Relationships: Techniques for creating strong, personal connections with homeowners. Delivering a Five-Star Experience: Strategies for hands-on management and continuous team training to ensure exceptional service. Navigating Technology: Best practices for selecting and utilizing property management software effectively. Revenue Management Education: How to educate homeowners on pricing strategies to stay competitive and maximize revenue. Balancing Professionalism and Personal Touch: Integrating personal connections with professional standards to enhance business operations. Sustainable Growth Vision: Dana’s plans for expanding her portfolio while maintaining high service standards. Lessons Learned: Key takeaways from Dana’s 12-year journey to help other entrepreneurs succeed. Tune in to gain actionable insights and be inspired by Dana Moraru’s dedication to excellence in the short-term rental and hospitality industries. Whether you're starting your own venture or looking to elevate your property management practices, this episode is packed with valuable knowledge to help you thrive.

    57 min

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🎙️THE Real Estate & STR Podcast! 🗣️ By Sebastian Muñoz 📆 New ep. every Week! 🚀 Insights from industry titans Welcome to The Hospitality Edge. Dive deep into the intersection of real estate & and hospitality. Whether you're a current or aspiring Short Term Rental Property Manager, Host, or Real Estate Investor, you're in the right place. Dive in with us to uncover the captivating stories and golden nuggets from industry heavyweights — including Leaders, Operators, Investors, Syndicators, Founders, and Entrepreneurs. #TheHospitalitEdge #HospitalityPodcast #RealEstateMeetsHospitality

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