94 episodes

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

Awkward Silences User Interviews

    • Technology
    • 4.9 • 69 Ratings

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

    #93 - Digital Ethnography and Real-World Context in UXR with Megan McLean of Spotify

    #93 - Digital Ethnography and Real-World Context in UXR with Megan McLean of Spotify

    Context acts as the bridge between an abstract idea (’a comfortable user experience’) and a tangible design (‘cushioned, breathable running shoes’). Although gaining context through remote research can be tricky, our UXR friends with an anthropological background know the solution: Digital ethnography.

    This week, we’re joined by Megan McLean, User Researcher at Spotify. Megan shared the who-what-and-how of digital ethnography, what she’s learned about mapping the digital landscape, and how she ensures her ethnography projects succeed.

    Read the episode transcript and highlights on the User Interviews blog: https://bit.ly/awkward-megan-spotify


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    • 43 min
    #92 - What Librarians Can Teach UXRs about Insights Repositories with Nada Alnakeeb of DoorDash and Joanna Perez of Netflix

    #92 - What Librarians Can Teach UXRs about Insights Repositories with Nada Alnakeeb of DoorDash and Joanna Perez of Netflix

    Public libraries have been using insights repositories for decades—and it’s time user research teams catch up. This week, we’re joined by Nada Alnakeeb, Head of Design and Research Operations at DoorDash, and Joanna Perez, Sr. Taxonomy Strategist/Digital Archivist, Studio Production at Netflix. Nada and Joanna shared learnings from their experience building the insights repository at Meta, using familiar organizational patterns to reduce mental load, tips for effective taxonomies, and more.


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    • 45 min
    #91 - Design Psychology with Thomas Watkins of 3Leaf

    #91 - Design Psychology with Thomas Watkins of 3Leaf

    What is design psychology? Thomas Watkins of 3Leaf compares it to ergonomics—both fields aim to make products feel as comfortable as possible for their users. Where ergonomics is concerned with things like the shape of your office chair’s back or the height of its armrests, design psychology is all about making software experiences more intuitive and reducing cognitive load.

    This week on the podcast, Thomas chatted with Erin and JH about the similarities and differences between design psychology and UX research, risks and need-to-knows for psychologists transitioning into business research, the power of mental models, and more.


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    • 30 min
    #90 - The State of User Research 2022 with Roberta Dombrowski

    #90 - The State of User Research 2022 with Roberta Dombrowski

    The State of User Research 2022 Report unpacks the data from our international survey of UX researchers and people who do research as part of their jobs. This week, we met with Roberta Dombrowski, VP of User Research at User Interviews and one of the creators of the report, to talk about how it was made and what she thinks of the insights. She talked about the rise of buy-in and demand for research, what democratization means for professional researchers, and her predictions for the future of user research.

    Read the transcript and highlights on the User Interviews blog: https://bit.ly/awkward-roberta-sour


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    • 40 min
    #89 - UX Agencies: Setting Clients Up for Success with Karen VanHouten

    #89 - UX Agencies: Setting Clients Up for Success with Karen VanHouten

    Doing user research in an agency setting comes with its own set of challenges—from context switching to stubborn clients to less-than-optimal tool stacks.

    Karen VanHouten, Director of Product Strategy at Philosophie by InfoBeans, spent most of her career in enterprise B2B before transitioning to agency life. In this podcast episode, Karen shared some great advice on setting expectations, fostering ongoing client relationships, and why she thinks more researchers should be involved in the sales cycle.

    Read the transcript on the User Interviews blog: https://bit.ly/karen-vanhouten


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    • 39 min
    #88 - Research Operations for Democratization at Scale

    #88 - Research Operations for Democratization at Scale

    The democratization of research continues to grow—and with it, the complexities of research operations. This week, we chatted with Garrett Tsukada, Head of Customer Connect UX Research Operations at Intuit about how research ops supports democratization at scale. He talked about how Intuit approaches research democratization for a 14,000+ team, guardrails and processes to ensure research quality, advice for starting and scaling a research operations function, and more.

    Head to the User Interviews blog for the transcript and highlights: https://bit.ly/awkward-garrett


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    • 36 min

Customer Reviews

4.9 out of 5
69 Ratings

69 Ratings

ganjayogi ,

Net Promoter Score = 11 out of 10

Really though, I talk to people about things I’ve heard on this podcast.

I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

Bob the hype man ,

There is nothing awkward about this podcast

As someone who is not a full time researcher, I love this podcast. I try to get everyone on my engineering team into the research sessions we conduct and having Erin and JH guide me through it is great. They ask all the questions I would of these great guests.

If you're a full time researcher or just someone who does research like me, I can't recommend this podcast enough.

Scuba Steve1911 ,

Awesome Podcast

Informative and fun! Cool guests and awesome hosts! Best UX podcast out there

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