67 episodes

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

Awkward Silences User Interviews

    • Technology
    • 5.0 • 54 Ratings

Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and JH Forster, VPs of growth/marketing and product at User Interviews.

    #66 - Agile Research Ops with Joey Encarnacion of Slack

    #66 - Agile Research Ops with Joey Encarnacion of Slack

    How do you measure success in a still-evolving field? Joey Encarnacion, Senior Research Operations Lead at Slack, has been working in research ops since 2017. He joined us on the pod to talk about Slack’s Rolling Research program, what success looks like for his team, and how he builds systems that scale.

    Joey discussed…


    Ensuring research ops can scale by building the smallest operable system first

    How he measures the success of his efforts in such a new field

    Slack’s Rolling Research program



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    #65 - The Best of Awkward Silences (So Far)

    #65 - The Best of Awkward Silences (So Far)

    To celebrate our launch on Product Hunt, we're taking some time to reflect on what Awkward Silences is all about. We'd appreciate your support in our (belated) launch here: https://www.producthunt.com/posts/awkward-silences-podcast



    Guests featured in this episode, in order:

    Jon Macdonald, Founder of the Good

    Cat Noone, CEO of Stark

    Roy Opata Olende, Research Operations Manager at Zapier

    Maria Rosala, User Experience Specialist at Nielsen Norman Group

    Joel Klettke, Founder of Case Study Buddy

    Erika Hall, Co-Founder and Director of Strategy at Mule Design

    Harrison Wheeler, Senior Manager, Product Design at LinkedIIn 


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    #64 - Civic Tech with Cyd Harrell

    #64 - Civic Tech with Cyd Harrell

    Whether you’re paying a parking ticket or getting a divorce, chances are high that you’ll go through some (if not all) of that process online. Chances are also good that the UX of that process will be… not great. Cyd Harrell wants to change that.

    Cyd—prominent Civic Design Consultant and Service Design Lead at the Judicial Council of California—has been working in civic tech since 2012. She’s passionate about helping governments create digital services that meet people where they are. In this episode, Cyd joins Erin and JH to talk about her past projects, navigating the public sector, what inspired her to get involved in civic tech, and how people can contribute to the field.


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    #63 - Information Architecture in UX with Page Laubheimer of NN/g

    #63 - Information Architecture in UX with Page Laubheimer of NN/g

    Information architecture is everywhere. Page Laubheimer, Senior User Experience Specialist at Nielsen Norman Group, joins our hosts to shed some light on the complicated topic of IA and how the way we organize data impacts how we interact with products. He explains how and when to do IA work on a UX project, which research methods you’ll need, and how to launch your IA career.

    See the blog for the transcript and highlights from the episode: http://bit.ly/IA-podcast


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    #62 - The State of User Research with Katryna Balboni

    #62 - The State of User Research with Katryna Balboni

    Katryna Balboni, the content director at User Interviews, joins our hosts to dive into the data from our State of User Research 2021 report. They chat about the challenges of survey design and distribution, the impact of stakeholder engagement on UX researcher fulfillment, and the changing landscape of UX research. Bonus fun facts about medieval data collection included.

    See the blog for the transcript, links to resources, and a bonus medieval fun fact: http://bit.ly/sour-podcast


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    #61 - The Role of Research in CX Transformation with Kim Salazar of Nielsen Norman Group

    #61 - The Role of Research in CX Transformation with Kim Salazar of Nielsen Norman Group

    Is your company truly customer-centric? Are your systems actually helping you create better experiences for your customers?

    Last week, Kim Salazar, Senior User Experience Specialist at Nielsen Norman Group, joined us for a live podcast episode to share valuable insights from her own work with teams trying to create truly customer-centric companies through CX transformation. She highlighted the importance of drawing from multiple sources of data and communicating the business benefits of CX work.


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Customer Reviews

5.0 out of 5
54 Ratings

54 Ratings

ganjayogi ,

Net Promoter Score = 11 out of 10

Really though, I talk to people about things I’ve heard on this podcast.

I’m new to podcasts and to UX but I’ve been listening regularly on my daily commute. This podcast is full of relevant, interesting, and useful information about UX research and has helped me feel more confident moving into the UX field. They do their research and keep it fun. Looking forward to more!

Bob the hype man ,

There is nothing awkward about this podcast

As someone who is not a full time researcher, I love this podcast. I try to get everyone on my engineering team into the research sessions we conduct and having Erin and JH guide me through it is great. They ask all the questions I would of these great guests.

If you're a full time researcher or just someone who does research like me, I can't recommend this podcast enough.

Scuba Steve1911 ,

Awesome Podcast

Informative and fun! Cool guests and awesome hosts! Best UX podcast out there

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