Behavioral Grooves Podcast Kurt Nelson, PhD and Tim Houlihan

Customer feedback lacks two fundamental pieces of information: context and behavior. Traditional methods of insight, like the Net Promoter Score (NPS) and customer feedback surveys have their limitations. Andrea Belk Olson, our guest on this episode, challenges organizations to adopt a different approach to customer behavior by delving into the WHY and the WHAT, then coming up with a WOW hypothesis - a 3 step process called the 3W Ideation.

Utilizing the power of identity by proudly declaring yourself as indistractable can be a persuasive step in becoming the kind of person we want to be. By changing the language we use to describe ourselves, we can actually influence our own behavior.

Politicians often remark that by working we provide society with value and are rewarded with a sense of dignity. But what if we considered that each of us had dignity that wasn’t engulfed in our work identity? Would we be less susceptible to burnout if we accepted ourselves as enough as we are, regardless of our job status? Learn about what leads to burnout and solutions to avoid it with Jonathan Malesic, author of The End of Burnout.

We’ve been programmed to treat burnout as a self-care issue, as if we’re just one yoga session or a relaxation app away from fixing the problem. Jennifer Moss, however, describes the solution to burnout as an organizational issue, not an individual hurdle. Creating a workplace culture where leaders model healthy work behavior, engage with empathy and cater for employees’ individual needs can foster an environment that helps prevent burnout before it starts.

We all know someone who believes in conspiracy theories and we wish we could change their mind. It IS possible. There are techniques that can work to transform how people think. But what we love about this interview (our 300th episode!) with David McRaney is that he adds in a Step 0 to the process and asks “why do you want to change their mind?”

What if we were so optimistic, nothing ever felt like an obstacle, only an opportunity? As an unapologetic optimist, Dr. Paul Zeitz has overcome seemingly insurmountable odds to join forces with leaders around the world, tackling some of the greatest challenges facing humanity. Learn how he fosters hope.