CX RIOT RADIO

David Powers
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CX RIOT RADIO

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

  1. 3天前

    Merry Christmas From CX Riot Radio

    Happy Holidays!! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    2 分钟

  2. 12月18日

    THE TERROR OF THE DISENGAGED

    Let's talk about disengaged employees, and employee experience as a whole, shall we? Get my books here: https://caffcx.blogspot.com/p/cx-riot-radio-books.html?sc=1734299613164#c2961070775492899015 Buy my merch here: https://cx-riot-radio.printify.me/products Here's my linktree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    18 分钟

  3. 12月11日

    Call Center Leadership

    Sorry about my voice, I have a slight cold. But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 分钟

  4. 12月4日

    automating societal decay

    Are we heading towards an abyss of shadow, decay, and void of our own creation? Are we striving to make life worse for people? Maybe. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    21 分钟

  5. 11月27日

    brown friday

    The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it. https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 分钟

  6. 11月20日

    better or bitter?

    After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better... MERCH: https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    12 分钟

  7. 11月13日

    Saving QA From It's Own Hubris

    A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 分钟

  8. 11月6日

    Track. Test. Act. (Classic)

    What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥 Intro Song: "Sacred Worlds" by Blind Guardian (used without permission) Hat: Relentless Betrayal: Burn the Ships Hoodie: Amazon Basics Watch: Galaxy 3 (I... think...) Coffee Cup: Free Starbucks Red Plastic Cup Coffee Cup Sleeve: Old Starbucks sleeve from a coffee I bought like a week or two ago. Coffee: 1 medium break room coffee, 1 small break room coffee. Room: Conference Room. Mood: Caffeinated. Temperature: Low 70's. Current Nootropic Stack: Caffeine, L-Theanine, B-Complex, D, C, Bacopa, Ashwagandha, Gingko Biloba, ALA, Citicoline, DMAE, Lion's Mane, Chaga, MCT Does anyone read this? If you do, type "tta" in the comments. Self Promotion: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    14 分钟
查看全部 225 集

预告

关于

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

信息

  • 创作者
    David Powers
  • 活跃年份
    2021年 - 2024年
  • 单集
    225
  • 分级
    儿童适宜
  • 版权
    © David Powers
  • 节目网站
    CX RIOT RADIO

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