Beyond Luxury Carlota Rodben

Join us as we welcome Milton Pedraza, CEO of the Luxury Institute, to discuss the profound evolution of the luxury industry.

In this episode we explore the pivotal shift in power from brands to customers, highlighting the necessity of giving a voice to high net worth, ultra high net worth, and aspirational clients.

We delve into the transformation of e-commerce in luxury, alongside the resurgence of physical stores and brand ambassadors. Emphasizing the importance of humility, creativity, and emotional intelligence, he explains how these elements are essential in engaging diverse clients and creating personalized experiences.

Milton also underscores the significance of continuous learning for luxury brands to stay relevant and adapt and shares his vision for the future of luxury brands, focusing on the critical role of new technologies and the importance of building trust and maintaining data privacy.



TLDR:


The luxury industry has seen a shift in power from brands to customers.
Giving a voice to high net worth and ultra high net worth clients is crucial for brands.
E-commerce has transformed luxury, but physical stores and brand ambassadors are making a comeback.
Humility is vital for luxury brands to connect with their audience.
Creativity is key in engaging clients and creating personalized experiences.
Integrating emotional intelligence is essential for transforming customer interactions.
New technologies will significantly shape the future of luxury brands, with a focus on trust and data privacy.

Join us for an inspiring and transformative journey into the heart of Web3 with the pioneering force of the Women of Web3 movement, Lauren Ingram.

Dive into a world where the digital frontier is reshaped by the voices and vision of women, breaking through the barriers of a traditionally male-dominated industry.

Explore the potential of blockchain to combat the deceptive shadows of deepfakes, the intersection of luxury and technology with the advent of Apple Vision Pro, and the critical role of education and inclusivity in shaping a space where women not only participate but lead the charge. Whether you're a seasoned tech enthusiast or a curious newcomer, this conversation is a testament to the power of innovation and the unstoppable momentum of women in Web3.

Don't miss out on this insightful conversation—tune in now!



TLDR:


Lauren Ingram discuss her work with Women of Web3, a community aimed at promoting women's inclusion in the digital space.
Women of Web3 offers education, job opportunities, and events for women in the blockchain and Web3 sectors, traditionally dominated by men.
The discussion also touches on the potential of blockchain technology to guarantee authenticity in the age of deepfakes and the role of generative AI.
The conversation explores the exciting prospects of immersive technologies for enhancing user experiences.
The overarching theme is the importance of ensuring women's voices are heard in technological innovation, thereby fostering a more equitable digital future.

Join us for a fascinating exploration into the world of luxury hospitality and retail with Jack S. Ezon, founder and Managing Partner at Embark Beyond. This episode delves into how luxury is being redefined from traditional lavish services to emotionally resonant experiences.

We'll journey from the historic charm of New York's Carlisle Hotel to the meticulous service of Italy's Villa Passalacqua, discussing how today's luxury seekers are shifting their preferences towards experiences that offer personal significance.

We'll also examine the evolving role of non-hospitality brands in the travel sector and how the industry is adapting to meet the demands of a more conscious consumer base. Our discussion highlights the generational shift in values within luxury retail, contrasting the flashy tastes of traditional jet-setters with the discreet preferences of those who prioritize meaningfulness, transparency, and sustainability.

Moreover, we explore how brands are building communities and fostering loyalty through emotional engagement, from Apple’s technological innovations to the trend of group travel to destinations like South Africa. Tune in to uncover how the concept of luxury is pivoting towards creating deeper connections and lasting impressions in the hearts of consumers.



TL;DR:


Redefining Luxury: Transition from traditional luxury to experiences that resonate emotionally.
Spotlight on Hospitality: From the Carlisle Hotel to Villa Passalacqua, exploring high personal service standards.
Changing Consumer Base: Shift in luxury preferences among younger generations towards sustainability and transparency.
Community and Loyalty: How brands like Apple are engaging consumers on a deeper emotional level through community-building and shared experiences.
Global Insights: Discussion on non-hospitality brands entering the travel space and the broader implications for the luxury sector.

Join us in this compelling episode with Diana Verdes Nieto as we explore the transformative world of luxury through the lens of sustainability and the influential impact of Generation Z. Diana, an industry pioneer with an impressive 25-year legacy, shares her extensive knowledge gained from her work with WWF, the founding of Positive Luxury, author of Reimagining Luxury: Building a Sustainable Future for your Brand and her experiences at the prestigious Davos forum, UN, and more.
Dive deep into the evolving narrative of luxury brands as they align with Environmental, Social, and Governance (ESG) principles, and how the industry is responding to global challenges. Discover the pivotal role of Gen Z consumers who are redefining the value of luxury with their commitment to sustainability and ethical consumption. Learn about their preferences for experiences, trading, and secondhand goods, leading to a significant shift in the luxury market.
We also examine the symbiotic relationship between innovation and sustainability. Experience firsthand accounts of initiatives like LVMH's 'Dare to be Green', which are propelling the luxury industry towards a more sustainable future. Hear how companies like Philips are navigating new legislation and leading with innovative practices.
This episode not only explores the current state of luxury but also charts a course for the future where sustainability is seamlessly integrated into the essence of luxury. Engage with Diana's leadership thoughts, available in her new book, and follow her journey as she continues to influence.

Key Points:

Examining how luxury brands integrate ESG principles.
Discussing Gen Z's influence on the luxury market through sustainable and ethical practices.
Insights into initiatives like LVMH's 'Dare to be Green'.
Featuring Diana's extensive experience and her new leadership book.
Visioning a future where luxury and sustainability are intertwined.

Join us as we sit down with Ashumi Sanghvi, the visionary behind MAD Global and Future+, to explore her 15-year journey at the intersection of luxury, media, and technology. Ashumi shares her insights on the evolution from print to digital, the impact of new technologies on brand engagement, content creation, and the future of luxury. Her extensive experience and roles across various influential platforms have positioned her as a leading figure in shaping the digital landscape of luxury and a grand alchemist connecting important players in the space to create a better and more exciting tomorrow.



Key Highlights:


Ashumi's transition from traditional media to digital platforms in luxury branding.
The influence of emerging technologies on luxury media consumption, content creation, and brand interaction.
The role of blockchain, RFID, and NFC in enhancing luxury goods' authenticity and traceability.
Future Plus's impact on bridging digital-native brands with technology and traditional luxury companies.



Follow her:

Instagram @futureplus.xyz, @mad.global, @ashumiss

Dive into the future of luxury branding with Michel Tjoeng, Co-Founder of ChatLabs and winner of the LVMH 2023 AI Prize. Michel is a trailblazer in digital marketing and AI technology. His journey from the early days of e-commerce to leading innovative projects at De Beers sets the stage for his groundbreaking work at ChatLabs.

Discover how ChatLabs is transforming the digital customer experience by leveraging AI to offer unparalleled personalization, mirroring the bespoke service of high-end retail in the online world.



Key Highlights:


Michel Tjoeng's evolution from e-commerce to leading ChatLabs, focusing on AI-driven personalization in luxury branding.
ChatLabs' innovative approach to mimicking high-end retail experiences online, enhancing customer satisfaction through personalized interactions.
The strategic use of AI and unstructured data analysis at ChatLabs to refine and personalize the digital customer journey.
Insights into the future of consumer data usage, emphasizing the shift towards context and preferences over traditional identifiers, amidst privacy concerns.
ChatLabs' achievement of winning the LVMH 2023 AI Award, marking a significant milestone in the intersection of luxury branding and AI technology.