Beyond the Device with 3Eye Technologies

3Eye Technologies

3Eye Technologies and their channel partners explore everything in the world of mobile tech - topics range from product deep dives with industry experts, to leadership and business strategy discussions, to how to go to market effectively in a world that is relying more and more on mobile communication.

  1. 18/07/2023

    Beyond The Device: Identity Automation in Healthcare

    In this podcast episode of "Beyond The Device," Reid Estreicher of 3Eye Technologies interviews Mike O'Marra from Identity Automation. They discuss the significant role Identity Automation plays in the healthcare sector by providing solutions that streamline access to various systems and applications. O'Marra, with almost two decades of experience in healthcare technology, outlines how Identity Automation's products, Exact Access (XA) and Quick Access (QA), have evolved to meet the industry's changing needs. The XA was developed to provide clinical enterprise workflow solutions, easing access to hundreds, if not thousands, of applications, while the QA, a more lightweight RFID badge tap solution, was created to assist in quick and secure login to one resource, such as a local Windows session or virtual desktops. Estreicher and O'Marra further discuss the wide-ranging benefits of these solutions for various stakeholders, including clinicians, IT staff, and hospital management. For clinicians, the solutions help save time, enhancing their interaction with patients and their overall work satisfaction. For IT staff, the solutions ensure effective system access and compliance with audit requirements. Hospital management can see measurable improvements in efficiency and finance. The conversation also sheds light on how Identity Automation long-term customer, Colorado Health showing the effectiveness of the XA and QA Identity and Access Management solutions for healthcare.

    17 min
  2. 07/12/2022

    Beyond The Device: ScaleFusion

    Season 3 |  Episode 36 In this episode of Beyond the Device, host Reid Estreicher is joined by Amit Poona and Steven Gohl of Scalefusion to show that not all MDM's are created equally. Many of the MDM's in the market today are singularly focused in trying to beat the competition by matching features that are often unused or underutilized in a marketing slick that the competitor has.  "what has helped us a lot, and not making it feature centric but more towards to the features which our users are going to use every day in and out. I think 95% or 96% of times whatever features we have, they have been used. So, that's good to see that what we have built is actually used day to day. The other key thing is though everyone wants to make an easy to use software, and even Scalefusion is easy to use MDM. However, some people need some help, right? And nowadays with the current things. Like support is crazy, right? People have to wait in queues or they're talking to bots and so on. One thing that we have been doing differently is we don't use bots." Noted Amit Ponam "At Scalefusion, we have this track record of replying to customers within two minutes. Now, not resolution time, but replying. At least coming back to them saying that hey we are here and we are going to help you with real people. And I think that helps a lot because that gives you that peace of mind that hey I'm not going to be stuck around and not going to get my answers. But somebody telling you, giving you assurance, I'm going to be with you, we do that.  And second response for us is close to four minutes on average. And typical resolution time is within two hours."

    40 min

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3Eye Technologies and their channel partners explore everything in the world of mobile tech - topics range from product deep dives with industry experts, to leadership and business strategy discussions, to how to go to market effectively in a world that is relying more and more on mobile communication.