Bizcommunity: Sound-bite-size business news >>TO GO

Soundbyte-size business news >>TO GO
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Bizcommunity: Sound-bite-size business news >>TO GO

The red carpet A-list for your ears | Insights from leading South African business marketers brought to you by Bizcommunity the indispensable independent business-to-business news media in Africa

  1. Birdwatching at The Loeries: The Energy Episode

    11 OCT.

    Birdwatching at The Loeries: The Energy Episode

    Episode 3 is the Energy Episode with special guests Kagiso Tshepe, executive creative director at Grid Worldwide, Roanna Williams, chief creative officer and co-founder of Boundless, Fran Luckin, chief creative officer of VML, Preetesh Sewraj, CEO of The Loeries and Brandon Govender, digital & integrated executive creative director at Joe Public.

    1 h 27 min
  2. Birdwatching at The Loeries Episode 2: The Emotion Episode

    11 OCT.

    Birdwatching at The Loeries Episode 2: The Emotion Episode

    Birdwatching at The Loeries Episode 2 is the Emotion Episode and features special guests Neo Segola, head of creative at Le Pub, part of the Publicis Group, Sharleen James, chair of the ACA and marketing practice lead at Accenture Song, Tebogo Skwambane, WPP country manager, Terry McKenna, executive creative director of The Odd Number and rounding it off Carl Willoughby, chief creative officer of TBWA / Hunt Lascaris.

    1 h 19 min
  3. Birdwatching at The Loeries Episode 1: That 5 percent difference and more

    10 OCT.

    Birdwatching at The Loeries Episode 1: That 5 percent difference and more

    Birdwatching at The Loeries Episode 1 focuses on that five percent difference, with special guests Wayne Naidoo, CEO of the Duke Group, Marc Algranti from Algranti Music and Nkanyezi Masango, chief creative officer from Dentsu Creative.

    1 h 1 min
  4. #BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

    1 FÉVR.

    #BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

    At the moment, the Apple Vision Pro is probably the hottest topic in tech. Full disclosure, I hate VR. Actually, let me qualify: I don't like the idea of putting screens very close to your eyeballs in a headset or a pair of goggles that blocks humans off from the rest of the world. I don't see it as a value for society right now, but then I spoke to Mithum Singh, chief services officer at CCI and the MD of CareerBox, Lizelle Strydom. “Personalisation is becoming a big thing around AI trends. So to give you an example, if you take the Nike business, you can buy sneakers today that are fully customised,” explains Singh. “You can customize it to your colours. You can put the tick in a specific, is a colour that you want.” “You can put laces in that are specific to yourself. So very, very personalised. And I'll bring it into the contact centre is, and link that with VR just for a minute…” “You've got a VR headset. And that kind of agent that we've got that Lizellel would recruit for us in the business would be an entry level individual that has never set on an aircraft, but has got to sell a business class seat to a American sitting in in Chicago. And all of a sudden, the customer says, ‘what does that business class seat look like on the A380? I've never sat on an A380’.” “Perfect. Here it goes on this VR headset, and this agent is able to navigate through this and able to give you real life kind of view on it. You know, the fact that you can do VR glasses these days could be, you know and is a trend that needs to be looked at into it. We will then utilise some of those aspects to do training.”

    22 min
  5. #BizTrends2024: Yesh Surjoodeen, MD HP Southern Africa, explains how PCs can win in 2024

    31 JANV.

    #BizTrends2024: Yesh Surjoodeen, MD HP Southern Africa, explains how PCs can win in 2024

    The PC market is going through a time. They're losing market share to the Mac. Losing mind share because of a technology gap that is growing because they are relying on 3rd party suppliers like Intel and AMD. Who better than Yesh Sujedin, MD for HP South Africa to explain what the future of the PC looks like. “I think that during the pandemic era, we had a lot of demand for devices that allowed people to be online, to socialize, to communicate, and to be in touch. So I think it's the right time for people to relook at their options available and to understand that the refresh cycle that's coming may include, a very informed decision.” “The fact that you're having a product means that you're gonna dive into a lot more of the digital environment. Firstly, you're gonna be using a lot more applications. You're gonna be communicating far more effectively in the digital world. It was inevitable that we needed to have that digitization and that service level support. We accelerated having better options in terms of how you support it.” “As an IT manager, you just don't wanna respond to the changes, you want to understand what is going on in your environment and be able to address problems before they happen.”

    19 min
  6. #BizTrends2024: Wayne Toms, GhostDraft CEO, talks about AI convergence in CCM

    31 JANV.

    #BizTrends2024: Wayne Toms, GhostDraft CEO, talks about AI convergence in CCM

    There’s a line in Redemption Song that goes “have no fear for atomic energy” and it speaks to a post-World War II mistrust of science. We’re in the moment right now with AI. GhostDraft has been automating customer communications since 1984 and the current CEO Wayne Toms thinks that 2024 is the year that AI gets elevated above the hype cycle as an integral communications tool. "CCM is essentially the software that automates the production and delivery of all types of written documents, but especially these complex legal or contractual agreements." "It differs from the document automation of the past in several ways, but perhaps most especially in how it can apply quite sophisticated business logic to generate documents on the fly with the appropriate clauses, words, pictures, and so on, in line with the specific customer requirements. And, you know, you might say that in some ways, CCM is becoming the glue between the digital customer And the digital business for these complex financial transactions."

    32 min
  7. #BizTrends2024:Nishen Hariparsad, BME’s GM for Tech and Innovation on the blasting industry’s role in emission reduction

    31 JANV.

    #BizTrends2024:Nishen Hariparsad, BME’s GM for Tech and Innovation on the blasting industry’s role in emission reduction

    You may think that emissions in mining are a problem and you'd be right because mining uses stupid amounts of energy. But curbing those emissions starts with the blasting process. So Nishan Hariparsad, general manager for technology and marketing at BME knows a little something about blasting and how the blasting industry is driving down emissions across the entire value chain. “We acknowledge that the money industry is under pressure to not just prevent injuries, but also to deliver environmentally friendly solutions. So the technology that we have developed allows us to not just improve on toxic emissions generated on every blast, but also improve the mechanism of blasting and deliver on the customer's performance benefits.” “We use renewable sources to power up our boilers. We have energy harvesting through some of our, equipment; and all of these talk to the decarbonisation journey.” “Used oil initiatives in the industry consumes about 20% of the used oil in South Africa. This is a direct contribution to the circular economy of mineral oil in this country, and that alone provides a decarbonisation, benefit.”

    23 min
  8. #BizTrends2024: Bronwyn Williams

    17 JANV.

    #BizTrends2024: Bronwyn Williams

    Technoptimism, not Accelerationism - How to make friends with Machines

    28 min
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The red carpet A-list for your ears | Insights from leading South African business marketers brought to you by Bizcommunity the indispensable independent business-to-business news media in Africa

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