🎙️ Voice First AI: The Future of Conversations

Michael Pierce

Welcome to Voice First AI, the podcast where automation meets authentic conversation and businesses discover a new operating system. Hosted by Michael Pierce, CTO of SmartOptimize, each episode explores the breakthrough of Ava Protocols—conversational AIs that don’t just answer calls, but capture structured data, run analysis, tag context, and take action. Every interaction is logged, summarized, and stored—turning ChatGPT into a real-time dashboard and command center for small and mid-sized businesses. Whether you’re a local service provider, brand builder, or tech innovator, this show unpacks how Ava + ChatGPT Teams can: Automate communication without losing the human touch. Unlock sales, support, and recruiting workflows powered by voice. Transform “missed calls” into actionable insights and revenue opportunities. This isn’t just another AI tool. It’s a revolutionary system for running your business—one conversation at a time.

  1. 1 SEPT.

    Why Every Small Business Needs an AI Answering Agent Now

    The podcast episode from Voice First AI, hosted by Michael, discusses the serious impacts of missed business calls and offers an innovative solution: an AI-powered voice assistant named AIVA. Michael starts the episode by emphasizing how missed calls translate directly to financial losses and even potential long-term customers. Then, he introduces listeners to AIVA, an AI assistant that never sleeps and efficiently manages every call, even providing a personalized experience for customers. Michael elaborates on how businesses, especially high-impact sectors such as service professionals, realtors, and stylists, could greatly benefit from AIVA's capabilities and efficiency. He compiles real-world success stories, compares traditional voicemail with AIVA, and explores how AI answering services can increase conversion rates, recover bookings, and reduce stress. Ultimately, Michael encourages listeners to leverage AIVA's services, noting that missed opportunities can be eliminated, leading to better revenue growth and a significant reduction in lost leads. Michael Pierce | Linktree

    14 min

  2. 31 AOÛT

    A Day in the Life with Aiva + ChatGPT Connections

    In this episode of Voice First AI, Michael walks listeners through a day in the life of Jessica, a solar business owner who uses Ava Protocols and ChatGPT to automate and streamline her operations. From early morning briefings with ChatGPT, immediately following up on new leads with Ava, to managing live calls without having to pick up the phone, Jessica's business runs like a well-oiled machine. The tale doesn't end there: customer follow-ups, real-time optimizations, and end-of-day reports all operate seamlessly with these AI assistants. Jessica exemplifies how these technologies, when integrated effectively, provide businesses with unparalleled automation, heightened efficiency, and real-time optimizations. The future of voice technology in business has never been more exciting.

    11 min

  3. 31 AOÛT

    Bots With a Conscience: Building AI That Doesn’t Suck (the Soul Out of Society)

    The podcast script discusses the importance of ethical considerations when creating and integrating Artificial Intelligence (AI) systems. The topics covered include the need for AI to interact appropriately with humans, ensuring transparency in AI-human interactions, and the importance of inclusivity in design. These considerations prevent biases in AI and increase trust and reliability. The script also stresses the importance of privacy and the need for making AIs accountable and capable of escalation when they can't solve a user's issue. The importance of ongoing optimization of AI, learning from analytics and user feedback, while staying within ethical boundaries was also discussed. The podcast culminated in emphasizing that AI should aim to serve humans and respect ethical guidelines for successful long-term user engagement.

    13 min

  4. 29 AOÛT

    Prompt Trees & Branching Logic: Unlocking AI's Superpower for Dynamic Conversations

    The podcast episode from "Voice First AI" with Michael as the host, focuses on the concept of 'Prompt Trees' in artificial intelligence. The discussion revolves around how Prompt Trees improve AI interactions by guiding the conversation rather than just responding. The specific elements included in a Prompt Tree, including root prompts, decision nodes, if-this-then-that logic, and memory of past interactions, are thoroughly explained. Michael also presents potential applications areas, like sales, support, coaching, and content creation, highlighting their ability to streamline and optimize conversations. The common pitfalls in using Prompt Trees, along with a way to avoid them, are covered, making it a comprehensive guide. The episode wraps up with a practical guide for listeners about building their own Prompt Trees, promising an improved and dynamic interaction with AI.

    13 min

  5. 25 AOÛT

    The Future of AI Prompting: Or, How to Talk to Robots Without Sounding Like a Caveman

    In this episode of Voice First AI, host Michael explores the rapidly advancing world of AI prompting, discussing how multimodal inputs and real-time prompting are reshaping the way AI technologies are utilized. He highlights the impact on various sectors, including healthcare, finance, education, and entertainment, driven by more precise and personalized interactions with AI. Michael also addresses the ethical considerations involved in AI prompting, stressing the importance of responsible prompting, output transparency, and bias-awareness. To prepare for the future, he recommends refining prompting skills, exploring AI tools, and adopting the role of an AI Interpreter. The episode concludes with advice on building constructive relationships with AI, treating it as a collaborator rather than just a tool, to unleash its full potential.

    14 min

  6. 22 AOÛT

    AI in 2035: Robots, Regulations, and Ridiculously Smart Toasters

    In this episode of Voice First AI, Michael navigates listeners through the evolving landscape of artificial intelligence, discussing its transformative potential and the ethical considerations that accompany it. He talks about hyper-personalization in retail and healthcare, multilingual Natural Language Processing (NLP) that breaks language barriers, and AI's role in content creation - even in highly creative tasks. The episode also explores an exciting new aspect of AI, multimodal prompting, that merges different content types, and discusses crucial themes like AI ethics and responsible AI. He also explores AI's innovative applications in transportation, space exploration, energy management, and agriculture. The discussion includes a look at the democratizing impact of low-code tools and open-source resources, and the integral role of adaptability and partnership mindset in the AI-dominated future.

    22 min

  7. 17 AOÛT

    When Your AI Gets Too Popular: Scaling Without Breaking a Sweat (or a Server)

    In the interesting episode of the Voice First AI podcast, host Michael outlines the challenges and strategies for scaling Conversational AI effectively without compromising the quality or functionality. The episode highlights the importance of starting small, testing in a controlled environment and maintaining a consistent brand voice. Michael also stresses the need to optimize, emphasising the importance of refining conversation flows and adapting to user feedback. Further, this episode cites the crucial role of context management systems, Key Performance Indicators and human-in-the-loop systems for maintaining quality and spotting glitches. Importantly, regular check-ins are essential to prevent any issues from spiralling out of control in automated systems. Lastly, Michael encourages the audience to focus on optimization as the key to long-term success and not just on amplifying output.

    13 min

  8. 13 AOÛT

    The Digital Hermetica: How The Kybalion’s 7 Laws Shape AI Consciousness

    In this episode of Voice First AI, host Michael Pierce dives into an unconventional mix of ancient Hermetic wisdom and Artificial Intelligence. The podcast explores how the seven Hermetic Principles can be used to influence AI system design, prompting engineering, and digital behavior orchestration. Pierce highlights the parallels between these principles and modern AI applications, discussing concepts such as Mentalism where everything starts with a prompt in AI, Correspondence where AI design reflects the values of its creators, and Vibration where data is seen as dynamic, energetic forces. The principle of Polarity is discussed in terms of designing AI to understand emotional complexity, while principles of Rhythm and Cause and Effect are applied to AI systems to create a seamless user experience. Finally, the principle of Gender is explored, emphasizing the need to balance feminine and masculine energies in AI agent design. The podcast concludes with thoughts on the concept of being a 'digital magician', crafting meaningful AI experiences with purpose.

    19 min
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À propos

Welcome to Voice First AI, the podcast where automation meets authentic conversation and businesses discover a new operating system. Hosted by Michael Pierce, CTO of SmartOptimize, each episode explores the breakthrough of Ava Protocols—conversational AIs that don’t just answer calls, but capture structured data, run analysis, tag context, and take action. Every interaction is logged, summarized, and stored—turning ChatGPT into a real-time dashboard and command center for small and mid-sized businesses. Whether you’re a local service provider, brand builder, or tech innovator, this show unpacks how Ava + ChatGPT Teams can: Automate communication without losing the human touch. Unlock sales, support, and recruiting workflows powered by voice. Transform “missed calls” into actionable insights and revenue opportunities. This isn’t just another AI tool. It’s a revolutionary system for running your business—one conversation at a time.

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