Building Chase with Rohan Amin: Designing for Trust

In this episode of Building One, Tomer Cohen sits down with Rohan Amin, Chief Product Officer at Chase, to discuss the evolving world of financial products and the challenges of delivering seamless, secure experiences. From his background in cybersecurity to his current role in shaping Chase’s product strategy, Rohan shares valuable insights into building products that balance privacy, security, and user-centric design.

Tomer and Rohan discuss:

• Why security and trust are foundational at Chase—and in financial products overall
• The importance of designing for both happy and unhappy paths to ensure a smooth customer experience
• The power of incrementalism in scaling product improvements
• How Chase balances physical and digital products and services to create a more human-centered banking experience
• The strategic value of maintaining a personal touch, even in the digital age

Follow Rohan Amin on LinkedIn.

Follow Tomer Cohen on LinkedIn and check out his newsletter, Building LinkedIn.