Building Trust with CEHX: Aileen Day on Elevating Human Experience in Business

Welcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen Day, a leading CX strategist and advisor who’s revolutionizing the way businesses connect with their customers and employees. Aileen’s innovative approach to building trusted, value-driven brands has set her apart as a powerful force in the industry.

In this episode, we explore a range of engaging topics, including:

• Aileen’s unique blend of CX, EX, and HX strategies that help businesses not just retain customers, but turn them into lifelong advocates by focusing on the deeper human experience.

• Her insights into using psychology and human behavior to craft customer experiences that truly resonate, going beyond metrics to create emotional connections that drive loyalty and trust.

• How Aileen helps businesses transform into legacies, and the steps companies can take to ensure they’re building more than just a brand, but a movement that stands the test of time.

• Her no-nonsense approach to CEHX and why she believes delivering consistent, value-driven experiences is the key to long-term business success in any industry.

• Real-world examples of how Aileen has guided businesses across industries—retail, services, corporate—and the measurable impact these strategies have had on employee engagement and customer satisfaction.

Join us as Aileen Day shares her visionary strategies and practical insights for creating trusted, value-driven brands that prioritize the human experience. Whether you’re looking to elevate your customer journey, foster deeper employee loyalty, or reshape your brand into a legacy, Aileen’s expertise offers the tools and wisdom you need to succeed in today’s competitive market.