53 episodes

The Business Karaoke Podcast, sponsored by Design Thinking Japan, modernizes the dialogue around doing business in and with Japan for the modern global leader. Through sharing stories of both failure and success, we give global leaders with a passion for Japan, and Japanese leaders with a passion for the global market, the tools they need to operate more effectively and with impact.

Business Karaoke Podcast with Brittany Arthur Brittany Arthur

    • Business
    • 5.0 • 2 Ratings

The Business Karaoke Podcast, sponsored by Design Thinking Japan, modernizes the dialogue around doing business in and with Japan for the modern global leader. Through sharing stories of both failure and success, we give global leaders with a passion for Japan, and Japanese leaders with a passion for the global market, the tools they need to operate more effectively and with impact.

    Solving Japan’s CX Dilemma; Why Better Research = Better Design = Better CX with Ryan Hart

    Solving Japan’s CX Dilemma; Why Better Research = Better Design = Better CX with Ryan Hart

    In this episode of the Business Karaoke podcast, we have the pleasure welcoming back Ryan Hart. Ryan first joined us in episode 34 to talk about Customer Experience and today he joins us to dive deeper into solving Japan’s Customer Experience Dilemma and why better Research, leads to better Design and better CX.

    Ryan currently empowers a team of talented creative and strategic doers to help accelerate experience, digital, and cultural transformations for organizations in Japan at the PwC Experience Center in Tokyo.

    In this episode Ryan leads us on a journey to explore the importance of elevating Research and Design to have an earlier seat at the decision making table, the consequences of improving user research to progress from design for functionality to design for emotion (or not) and most exciting Ryan shares with us a string of stories from the field.

    I hope you enjoy this conversation as much as I did. Please leave your feedback with me on you favorite social media platform. It absolutely makes my day to know what you enjoyed and more importantly, WHY, so that I can bring you more of what you'd like to see in future episodes.

    Let's begin!

    Key Conversations 💡
    02:08  |  How Ryan got started in CX and his personal mission in Japan
    10:08  |  Elevating Research and Design to have an earlier seat at the decision making table
    20:40  |  Redesigning from form follows function to function follows feeling and the current state of user research
    28:58  |  A surprising piece of data a skin care company uncovered through research
    31:25  |  How to small with research and the 5 persona guide
    37:20  |  A memorable research success story and the power of agile communication in the design process
    45:40  |  The consequences of product and service design in Japan lacking both meaningful human centered research and design

    Here's a few more places you can learn more about Ryan ⬇️
    Ryan's previous BKP episode  |  https://www.buzzsprout.com/1009438/6567415
    LinkedIn |  https://www.linkedin.com/in/ryan-hart-a9254b4/



    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 56 min
    Martial Arts Principles that Inspired this People Driven Business with Robin Doenicke

    Martial Arts Principles that Inspired this People Driven Business with Robin Doenicke

    In this episode we are joined by Robin Doenicke. Robin is the founder and CEO of Zensho, paradigm-changing ‘blue ocean’ platform that would liberate and reward recruitment professionals to a degree previously unseen. What Robin calls, "being in business for yourself but not by yourself." The market responded with awarding them with “Best Company to Work For” and “Best Newcomer.” And in 2020, APAC Entrepreneur magazine featured him as one of the “20 Most Influential Entrepreneurs in Japan.”

    Robin's passion for embracing and  reimagining the potential of his industry is only surpassed by the passion has to his people, who he calls his tribe. This episode is personal journey of one martial artist turned entrepreneur on how focus, being present and not arguing with reality can bring you closer to your why and the real work you were put on this planet to do. 

    I hope you enjoy this episode as much as I did and please share your feedback with me on your favorite social media platform.

    💡 Key Conversations
    06:00  |  Unlikely inspirations and reimagining your own business
    13:45  |  The influence of martial arts on business
    18:26  |  Building a "yes" tribe
    24:40  |  Leveraging the individuality of a team
    31:35  |  Memorable entrepreneurial moments and the impact of changing your story
    36:07  |  Letting life flow and looking forward with peace in your heart

    Have a look at these links to connect with or learn more about Robin:
    LinkedIn | https://www.linkedin.com/in/robindoenicke/
    Zensho | https://www.zenshoagency.com


    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 56 min
    ありそうもない繋がりを受け入れて、新しい可能性を誘発する with 漆原 琢雄

    ありそうもない繋がりを受け入れて、新しい可能性を誘発する with 漆原 琢雄

    このエピソードでVenture Café Tokyoオペレーションマネージャーの漆原琢雄さんが来ていただきました。

    Venture Café Tokyoオペレーションマネージャー。米Northeastern University卒業後、Boston Red Soxのビデオ部とマーケティング部に7年間勤務。Babson CollegeにてMBAを取得の他に、アート、イノベーション、不動産等の多様なビジネス背景を持ちいます。自由な時間には、スポーツを楽しみ、東京に戻ってからは美味しい食事を楽しんでいます。

    琢雄さんから、多様な人々やアイデアが集まったら、想像したことがない機会が発生する経験について私たちと共有しています。

    この会話を楽しんでいただければ幸いです。お気に入りのソーシャルプラットフォームでフィードバックを共有することを忘れないでください。

    じゃ、始めましょう!

    💡 Key Conversations
    01:45  |  することは良いこと
    06:50  |  みんなはイノベーターです
    15:15  |  イノベーションと若者(教えてくれる人が大事)
    20:35  |   デジタルと伝統的な文化のバランス
    25:00  |   ガイドラインの一番、楽しむこと
    31:05  |  タイプ「C」の人のメリット

    琢雄さんについてもっと知りたい方へLinkedInかTokyo Venture Cafeのウェブサイトをご覧ください。
    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 41 min
    How This Community Embraces Unlikely Connections to Provoke New Possibilities with Tak Urushihara

    How This Community Embraces Unlikely Connections to Provoke New Possibilities with Tak Urushihara

    In this episode we are joined by Takuo Urushihara, who just goes by Tak. Tak wears many hats; not only is he the director of Operations at Venture Café Tokyo but  he also leads a long standing traditional family business in Japan.

    In this episode, we take a deep dive into the importance of embracing unlikely connections in the service of others and how they can provoke new opportunities. And who better to walk us through through this topic with a string of personal stories, than Tak! Tak was born in Japan but raised globally; having spent portions of his life in Malaysia and the United States. Diversity is not only a theme in this personal life but also most certainly also in his professional life, having done creative work for the Boston Red Sox to now building one of the most prominent innovation communities in Japan with Venture Café Tokyo.

    In the Business Karaoke community, we, like you and I, we're also in a way like Tak. Striving to make our Japan "and" stories somehow worthwhile maybe not even for ourselves but at least for somebody else.

    I hope you enjoy this conversation as much as I did. Please share your feedback with me on your favorite social medial platform.

    Let's begin!

    💡 Key Conversations
    03:33  |  Failure is good enough for a t-shirt
    08:05  |  The unlikely start of building Venture Cafe Tokyo
    15:09  |  Returning to Japan with new challenge
    25:30  |  Type "C" people and building communities where diversity is an advantage
    44:30  |  Putting the "I" in innovation - contributing to a community in your own way
    53:40  |  Future hopes
     
    To learn more about Tak and Tokyo Venture Cafe  and CIC Tokyo follow the links.
    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 1 hr
    Ep. 49: The Business of Design; from Startup to IPO and Beyond with Boris Jitsukata

    Ep. 49: The Business of Design; from Startup to IPO and Beyond with Boris Jitsukata

    In this episode we are joined by Boris Jitsukata. Boris is the Managing Director of the German entity of Goodpatch, a Design Studio, and an executive board director at their HQ in Tokyo. Goodpatch went public in 2020 at Tokyo Stock Exchange, making it Japan's first IPO as a design firm.

    In this episode Boris shares with us the power of leaning into uncertainty like a designer, his journey of not only growing a company but also growing with a company. We also explore the power of duality; both in Business and Design but also in a Japanese HQ and international sister studios and look the the future and learn about what trends Boris is most excited about including; life beyond the screen.
    I hope you enjoy this conversation as much as I did. Please share you feedback with me on your favorite social medial platform.

    Let's begin!

    💡 Key Conversations
    09:05  |  From Startup to IPO; diversifying revenue streams and managing talent
    27:05  |  Prototyping in and on your business
    39:00  |  Managing multi-city studios; siblings not twins
    51:20  |  Future trends; Planet-Centric Design, XR & life beyond the screen
    01:01:40  |  Role of co-creating in tackling complex problems

    Learn more about Boris here or Goodpatch here.

    ---
    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 1 hr 7 min
    Ep. 48: Transporting Value to Transporting with Values. Part 1 - Ecosystem with Azarel Chamorro

    Ep. 48: Transporting Value to Transporting with Values. Part 1 - Ecosystem with Azarel Chamorro

    In this episode, we are joined by Azarel Chamorro. Azarel is the Smart Mobility Lead at Mirai Share and transport consultant based in Japan with passion for Mobility-as-a-Service, public transport and new mobility technologies.

    I have been an avid LinkedIn follower of Azarel's work and commentary on mobility for some time now. When I shared with him that I love how he brings fun and excitement to mobility he quickly responded, "I bring no fun to mobility, mobility brings fun to us!" And this is very much the tone of the conversation.

    Over the next hour we're lucky enough to leverage Azarel's International experience in everything from mobility startups to public or established companies to cover everything; from life as a mobility consultant during global lockdowns, how the world class Japanese railway system was largely founded on their research tours to early 20th century Europe and trends to look for in the next 12 - 24 months.

    I hope you enjoy this conversation as much as I did. Please share you feedback with me on your favorite social medial platform.

    Let's begin!

    💡 Key Conversations

    04:28  |  Development of world class Japanese railways
    14:33  |  Train stations as ecosystems that drive new business models
    25:44  |  Is there a maturity gap between mobility and digitalization?
    32:48  |  Privatisation; a unique success story
    40:22  |  How the Bullet Train (Shinkansen) began as failure
    48:15  |  Trends to watch

    Want to know more or connect with Azarel?

    LinkedIn | https://www.linkedin.com/in/azchaob/
    Website | www.miraishare.co.jp
    Support the show (https://www.buymeacoffee.com/1QnboZC)

    • 1 hr 8 min

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