Call Center Confidential

Trey_Briggs

5.0（2則評分）
管理
每月更新

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

11月7日

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

In this episode chock full of training expertise, Trey Briggs breaks down a formula combining word choice, phone manners, and accountability to guarantee that every agent delivers exceptional service in every call they handle! Trey offers industry-leading solutions based on unique training knowledge and experience. Check it out!

20 分鐘
10月25日

How To Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

In this super-informative episode, Trey Briggs breaks down some misguided narratives that have led our industry astray regarding how to best approach agent training and performance management. Check it out!

19 分鐘
9月21日

How To Make Mediocre Agents Great Pt. 2 (Accountability)

In this powerful episode, Trey discusses the imperative of holding agents accountable for delivering excellence to make agents who are not good on the phone great. You do not want to miss this one!

17 分鐘
8月18日

How to Make Mediocre Agents Great (Possibilities)

In this super-informative episode, Trey discusses overcoming the call center industry's greatest challenge- how to make mediocre agents great on the phone along a clear path to ensuring every agent within a group consistently delivers only the highest standard of courtesy and professionalism at every moment of every call they handle daily. Check it out!

18 分鐘
7月26日

Throwback 1st Episode from 1/31/22: Call Center Sushi Bar

In this reposted episode from January 2022, we began a 3-episode series titled Call Center Sushi Bar- rethinking the many misguided narratives perpetuated by experts and pundits in our industry regarding agent patient experience training and performance management. Get your chopsticks ready- this is going to be a tasty one!

23 分鐘
4月4日

The Pitfalls of AI-assisted Quality Assurance

In this highly informative episode, Trey discusses AI-driven QA and explains how it is essentially the same product as standard QA. If you have ever wondered about AI QA, this is one not to miss. Check it out, Y'all!

20 分鐘
3月21日

Farmer's Dog, Generation Z, and Basic Phone Skills.

In this awesome episode, Trey discusses his recent experiences with call centers, why scripts are bad, Generation Z, and basic phone skills. Check it out, y'all!

18 分鐘
2月22日

Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts.

In this awesome episode, Trey answers questions regarding AI, robotic agents, different types of calls, differing opinions about customer service, and improvement concepts. Trey Briggs offers industry-leading solutions based on unique training expertise. Check it out where you get your podcasts and on YouTube as well!

18 分鐘

顯示全部 (28)

5

（滿分 5 顆星）

2 則評分

Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

創作者

Trey_Briggs
活躍年代

2022年 - 2024年
集數

28
年齡分級

兒少適宜
節目網站

Call Center Confidential

Call Center Confidential

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

How To Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

How To Make Mediocre Agents Great Pt. 2 (Accountability)

How to Make Mediocre Agents Great (Possibilities)

Throwback 1st Episode from 1/31/22: Call Center Sushi Bar

The Pitfalls of AI-assisted Quality Assurance

Farmer's Dog, Generation Z, and Basic Phone Skills.

Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts.

評分與評論

簡介

資訊

Call Center Confidential

集數

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

How To Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

How To Make Mediocre Agents Great Pt. 2 (Accountability)

How to Make Mediocre Agents Great (Possibilities)

Throwback 1st Episode from 1/31/22: Call Center Sushi Bar

The Pitfalls of AI-assisted Quality Assurance

Farmer's Dog, Generation Z, and Basic Phone Skills.

Q and A Pt. 10 - AI, robotic agents, different types of calls, different opinions regarding customer service, and improvement concepts.

評分與評論

簡介

資訊