CX RIOT RADIO

David Powers
  • 5.0 (1)
  • MARKETING
CX RIOT RADIO

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

  1. HACE 2 DÍAS

    Merry Christmas From CX Riot Radio

    Happy Holidays!! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    2 min

  2. 18 DIC

    THE TERROR OF THE DISENGAGED

    Let's talk about disengaged employees, and employee experience as a whole, shall we? Get my books here: https://caffcx.blogspot.com/p/cx-riot-radio-books.html?sc=1734299613164#c2961070775492899015 Buy my merch here: https://cx-riot-radio.printify.me/products Here's my linktree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    18 min

  3. 11 DIC

    Call Center Leadership

    Sorry about my voice, I have a slight cold. But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  4. 4 DIC

    automating societal decay

    Are we heading towards an abyss of shadow, decay, and void of our own creation? Are we striving to make life worse for people? Maybe. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    21 min

  5. 27 NOV

    brown friday

    The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it. https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  6. 20 NOV

    better or bitter?

    After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better... MERCH: https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    12 min

  7. 13 NOV

    Saving QA From It's Own Hubris

    A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  8. 6 NOV

    Track. Test. Act. (Classic)

    What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥 Intro Song: "Sacred Worlds" by Blind Guardian (used without permission) Hat: Relentless Betrayal: Burn the Ships Hoodie: Amazon Basics Watch: Galaxy 3 (I... think...) Coffee Cup: Free Starbucks Red Plastic Cup Coffee Cup Sleeve: Old Starbucks sleeve from a coffee I bought like a week or two ago. Coffee: 1 medium break room coffee, 1 small break room coffee. Room: Conference Room. Mood: Caffeinated. Temperature: Low 70's. Current Nootropic Stack: Caffeine, L-Theanine, B-Complex, D, C, Bacopa, Ashwagandha, Gingko Biloba, ALA, Citicoline, DMAE, Lion's Mane, Chaga, MCT Does anyone read this? If you do, type "tta" in the comments. Self Promotion: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    14 min
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Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Información

  • Creador
    David Powers
  • Años de actividad
    2021 - 2024
  • Episodios
    225
  • Clasificación
    Apto
  • Copyright
    © David Powers
  • Mostrar sitio web
    CX RIOT RADIO

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