Jo Lynch - Hospitality Unveiled Bridging the Gap Between Operations and Insights
Jo Lynch from KAM captivates us with her wealth of knowledge in the hospitality sector, shedding light on the pivotal role of loyalty and frequency in driving customer engagement. With her background as both an operator and marketeer, Joe offers a unique perspective, comparing emerging hospitality technologies to renowned loyalty programs like Tesco Clubcard and Nectar. Her stories, including a recent visit to Portugal and frequent trips to venues like Lucky Voice, illustrate the dynamic nature of the industry and the ways technology is enhancing customer experiences. We also explore the tech evolution reshaping hospitality, showcasing platforms like TripleSeat and Seven Rooms that streamline operations and enhance flexibility for operators. The conversation underscores the importance of adaptable tech solutions and the challenges of managing multiple systems. The benefits of unified platforms are highlighted, offering insights into how they simplify operations, improve efficiency, and provide operators with tailored solutions for their unique needs. Our deep dive into career transitions presents an inspiring journey from corporate finance to hospitality consulting, including work with Ann Elliott and the Big Table Group. The narrative emphasizes learning by doing and the adaptability required to thrive in the hospitality industry. We fondly recall iconic restaurants like Belgo and discuss strategies like the "Love Local" marketing initiative that empowered managers and fostered community engagement. The episode concludes with an exploration of tech integration challenges, featuring the adoption of Zonal's Live Res platform and the potential for streamlined, single sign-on solutions to improve operator efficiency. Highlights (06:40) - Tech Evolution in Hospitality (13:59) - Career Transition Into Hospitality (26:29) - Restaurant Industry Challenges and Adaptations (33:45) - Zonal Live Res - the very beginning (39:59) - Insight Research in Hospitality (51:50) - Streamlining Hospitality Tech Platforms Jo's Answers: 🌟Best Hospitality Experience - Zia Lucia 🌟Best Hospitality Tech - Tripleseat 🌟Best Restaurant - Prego, Buckingham 🌟Best Burger - Back Bear Burger 🌟Best Hotel - Grove, Narbe 🔗 Links to check out from the show notes: 📣 KAM https://kaminsight.com/ 📣 Seven Rooms https://www.sevenrooms.com 📣 Vita Mojo https://www.vitamojo.com 📣 Prego https://pregorestaurants.com/ #Hospitality, #Loyalty, #Frequency, #CustomerEngagement, #HospitalityTechnologies, #TescoClubcard, #Nectar, #Portugal, #LuckyVoice, #TechEvolution, #TripleSeat, #SevenRooms, #Adaptability, #CareerTransition, #CorporateFinance, #HospitalityConsulting, #AnnElliott, #BigTableGroup, #LoveLocal, #Marketing, #COVID-19, #Pandemic, #Zonal'sLiveRes, #RestaurantBookings, #TechnologyIntegration, #InsightResearch, #Consulting, #CustomerPerceptions, #CRM, #GuestExperience, #Streamlining, #SingleSign-On, #TechSuppliers, #Efficiency, #Collaboration, #LocalDining, #IndependentRestaurants
