Car Dealership Guy Podcast

Car Dealership Guy
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Car Dealership Guy Podcast

Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.

  1. -22 H

    #132 The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard, Dealer Principal of Swickard Auto Group

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dealerships. This episode of the Car Dealership Guy Podcast is brought to you by: Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/3C7x1pR Draiver - ​​Draiver is your go-to solution for seamless, efficient vehicle transport—moving vehicles up to four times faster than traditional options. From valet services to service pick-up and delivery, Draiver’s 20,000 contract drivers are ready to assist with your dealership’s unique needs. Learn more @ https://bit.ly/Draiver-Solutions OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes - all with lower fees. New dealers receive a $350 buy fee credit. Learn more at https://carguymedia.com/3YpkYvz Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:02:31) - Jeff’s background and career (00:06:13) - How did you get Open Points in your market? (00:11:48) - How have your margins trended since implementing a new customer-focused culture? (00:14:54) - How are you solving for the technician shortage? (00:19:23) - How do you implement this customer-focused culture with value brands? (00:22:37) - What’s it like having a dealership in Alaska? (00:22:52) - What department interests you the most? (00:29:13) - What brands are you excited about right now? (00:32:41) - What’s your used car strategy? (00:41:22) - Pursuing a mindset of continuous learning (00:44:24) - What advantage do dealers have over Tesla or DTC? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

    51 min

  2. -2 J

    #131 Why People Don't Trust Car Dealers… And How to Fix it | Kris Gaerlan, President of Dallas Lease Returns and Sanjiv Yajnik, President of Financial Services at Capital One

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking for things to fix after the sale and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform Upstart - Upstart connects millions of consumers to 100+ banks and credit unions that leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Learn more @ https://www.upstart.com/ Capital One - Nearly half of car buyers are willing to pay more for a car if they think it is a dealership they could trust. This is just one key takeaway from the 2024 Capital One Car Buying Outlook. Check out the full outlook from Capital One here: https://www.capitalone.com/about/car-buying-outlook/ Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:01:37) - Chris’ background and career (00:05:22) - Why are you investing so much in enabling the physical experience for automotive? (00:08:31) - What is your digital strategy at the dealership? (00:11:21) - Creating in-store experiences (00:15:32) - Building transparent relationships with customers (00:17:21) - Chris’ sales process (00:22:43) - Weaving trust into the digital experience (00:29:21) - What tools will have the most impact on the car buying experience? (00:32:53) - Capital One’s various products (00:40:53) - Future innovations for the industry (00:44:02) - Closing thoughts Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    50 min

  3. 24 OCT.

    #130 Car Market Forecast For 2024: Shocks and Twists You Need to Know | Jonathan Smoke, Chief Economist at Cox Automotive

    Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. car market—and much more. This episode is brought to you by: Car Dealership Guy News - The #1 source for concise and unbiased car industry news. Stay informed with the most relevant and interesting stories by visiting https://news.dealershipguy.com/ CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:01:46) - Jonathan’s background and career (00:03:24) - What’s happened in the market in the last 18 months? (00:07:32) - What would be the best way for dealers to optimize in this environment? (00:13:22) - Where are prices headed? (00:18:01) - How many new cars are on track to be sold? (00:25:33) - Where is dealership profitability trending? (00:32:16) - How are auto loans affecting things? (00:37:21) - Are used EVs or new EV leases still the best deal on the market? (00:39:28) - Thoughts on Stellantis (00:44:54) - Will the election have any impact on the industry? (00:48:40) - What would you ask Elon if you could? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    53 min

  4. 22 OCT.

    #129 Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero, CEO of Draiver

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and much more.  This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/ Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eLj4wb Draiver - Draiver is revolutionizing vehicle relocation with AI driven precision technology and professional insured drivers in your area. Learn more @ https://www.draiver.com/ Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:02:28) - Fede’s background and career (00:12:07) - What are the top pain points you’re solving for dealers today? (00:19:05) - Where are you seeing the most demand? (00:21:08) - Why are dealers using the Draiver model? (00:24:13) - What trends are you seeing in the market? (00:35:13) - What is your outlook for dealership logistics? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    39 min

  5. 17 OCT.

    #128 The Business Side of 70M+ Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, CEO of BizzyCar Pt.2

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more. This episode of the Car Dealership Guy Podcast is brought to you by: Edmunds - Premier is a solution from Edmunds that connects you with in-market shoppers when, where, and how they want to connect. Learn more at https://edmu.in/4eHlH1Y Upstart - Upstart connects millions of consumers to 100+ banks and credit unions who leverage Upstart’s artificial intelligence models and cloud applications to deliver superior credit products. Learn more @ https://www.upstart.com/ BizzyCar — built by dealers, is an AI-powered Recall Management and Mobile Service Platform that increases appointments, boosts revenue, and helps bring back lost customers. CDG listeners get a special offer at https://info.bizzycar.com/cdg Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:01:34) - Raising $15 million (00:05:05) - The Bizzy Car recall report (00:10:10) - Do dealers have the capacity to do this extra recall work today? (00:14:49) - The state of Chrysler (00:17:02) - How much are dealers making on recalls? (00:19:13) - Are recall customers only transactional? (00:24:49) - What objections do you see from dealers? (00:30:35) - How will mobile service affect dealerships? (00:35:29) - Where is the talent pool for mobile servicing? (00:39:46) - Mobile service customer experience (00:42:46) - What are the company’s long-term goals? Check out the Q3 Recall Report here - https://info.bizzycar.com/q3-24-recall-report Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    45 min

  6. 15 OCT.

    #127 Secrets to becoming a first-time franchise dealership owner in 2024! | Kyle Coleman, Owner of Coleman Automotive

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Kyle Coleman, Owner of Coleman Automotive where we discuss: How he went from selling Pokemon cards to Fords, the $50M voicemail that changed his life, His first 6 months as a franchise dealership owner and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLRdmv - With DLR50, your dealership now has 24/7 portal access to calculations, pre-filled forms, checklists, inquiries, plus white glove processing and specialist support. You can even acquire duplicate titles in all 50 states directly through the DLR50 platform! Visit https://www.dlr50.com/ to learn more. Impel - Impel enables automotive retailers, manufacturers, and online marketplaces to turn shoppers into buyers, and buyers into lifelong customers, with the auto industry's most advanced AI-powered Customer Lifecycle Management platform. Learn more @ https://impel.ai/ CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting cdgrecruiting.com Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:01:15) - Kyle’s background and career (00:13:01) - Learnings from the CDG Podcast (00:17:30) - Financing acquisitions (00:19:58) - Valuing dealerships (00:23:49) - Getting approved by franchises (00:31:22) - Dealership profits (00:33:56) - Doing things differently at the dealerships (00:38:26) - Acquiring Toyota stores (00:39:05) - Structuring dealership teams (00:42:37) - Systems and processes (00:44:48) - Plans for future financing and acquisitions (00:45:31) - Kyle on starting his own private equity group (00:58:15) - Advice for listeners Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    1 h 3 min

  7. 10 OCT.

    #126 Q4 Auto Market Forecast: The need-to-know trends and predictions, Buying habits of Gen Z car shoppers, Why overnight test drives sell cars | David Thomas, Director of Content Marketing at CDK Global

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead. This episode of the Car Dealership Guy Podcast is brought to you by: Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/ CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22. This year’s virtual CONNECT conference will feature CDK’s latest product innovations, a keynote from CEO Brian MacDonald, and live breakout sessions focused across all operations of the dealership.  You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting cdgrecruiting.com Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:00:53) - Catching up with David (00:02:30) - CDK’s Ease of Purchase study (00:08:40) - EV sales trends (00:15:32) - Will there be brand dispersion in Q4? (00:19:13) - EV shopper journey studies (00:26:17) - Buying patterns across age groups (00:30:47) - The Dealership as a workplace study Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    39 min

  8. 8 OCT.

    #125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay

    Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Global - CDK will once again be streaming its annual industry conference CDK Connect 2024 on October 22. This year’s virtual CONNECT conference will feature CDK’s latest product innovations, a keynote from CEO Brian MacDonald, and live breakout sessions focused across all operations of the dealership.  You can register for CDK CONNECT at the link in our notes below or by visiting http://CDK.com/Connect CDG Recruiting - a more hands-on, white-glove automotive recruiting service with decades of experience successfully placing over 1,000 roles in the automotive industry. Try CDG Recruiting today by visiting cdgrecruiting.com Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901. Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:01:19) - Julie’s background and career (00:03:28) - What problem did you identify in our industry and what are you solving for? (00:08:48) - What are the key problems dealers want to solve when they talk to you? (00:10:37) - How are you helping dealers? (00:12:33) - What are you saving a dealer in terms of cost? (00:13:28) - What patterns are you seeing in terms of dealers overpaying? (00:15:18) - What is the average dealership paying for processing? (00:16:53) - What crazy things have you seen at dealerships? (00:18:25) - Where are dealers leaving money on the table? (00:20:20) - Does anything keep you up at night? (00:21:27) - What is the consumer experience like at DealerPay? (00:22:29) - Julie’s shoe strategy (00:24:33) - What does the future look like for your company? (00:26:42) - What trends do the data tell you? Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

    30 min
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À propos

Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.

Informations

  • Création
    Car Dealership Guy
  • Années d’activité
    2023 - 2024
  • Épisodes
    130
  • Classification
    Tous publics
  • Copyright
    © CarDealershipGuy LLC
  • Site web de l’émission
    Car Dealership Guy Podcast

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