Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

Carey Benn - Data-Driven Dining: Unlocking the Secrets of Customer Engagement

Join us as we welcome Carey, the founder of Guestwise, who shares a treasure trove of insights at the crossroads of hospitality and technology. Carey dives into the strategic role of technology in reducing restaurant failure rates, making this episode a flavourful blend of tradition and innovation.

We explore Carey’s time at Flypay, where pioneering work in pay-at-table technology set new standards in digital payment solutions for hospitality. Carey’s story is a testament to the power of innovative thinking and adaptability in transforming challenges into opportunities.

The conversation ventures into the exciting realm of personalised marketing within the hospitality ecosystem. By integrating e-commerce strategies, we examine how online and physical retail can enrich customer journeys and engagement. Carey sheds light on leveraging AI, machine learning, and integration platforms to revolutionise customer experiences—from upselling strategies to the future of virtual assistants and CRM systems.

Whether it's enhancing server interactions or optimising customer conversion paths, Carey’s insights reveal the transformative impact of technology on the hospitality landscape.

Highlights

• (08:08) Entrepreneurial Journey and Tech Innovation
• (12:29) Evolution of Integration Platforms
• (28:03) Marketing Through the Customer Journey
• (39:11) Leveraging Technology for Upselling Strategy
• (45:33) Optimising Customer Journeys for Conversion
• (58:45) Enhancing Server Experience With Technology

Tune In

Links below 👇

• 👉 Spotify 🎙
• 👉 YouTube 📹

Carey’s Answers

• 🌟 Best Hospitality Experience: Toby Carvery
• 🌟 Best Hospitality Tech: Vita Mojo, Eagle Eye
• 🌟 Best Restaurant: The Ned
• 🌟 Best Burger: Honest Burgers
• 🌟 Best Hotel: Hotel in Punta del Este

🔗 Links to Check Out From the Show Notes:

• 📣 Guestwise
• 📣 Vita Mojo
• 📣 Eagle Eye

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