Central Line: Leadership in Healthcare

Central Line
Central Line: Leadership in Healthcare

Leading in healthcare is tough, so learn firsthand from today’s successful healthcare leaders on how they got to where they are, lessons learned along the way, and what it takes to thrive.

  1. 16/09/2024

    Better Work = Better Care with Sue Bookey-Bassett and Patrick Neumann

    In this episode, Leah sits down with two visionary leaders, Sue Bookey-Bassett and Patrick Neumann, who are using virtual modeling to inform a revolutionary approach to the design of healthcare workplaces. Sue, an Assistant Professor at the Daphne Cockwell School of Nursing, combines her experience as a healthcare leader with her passion for creating supportive environments for nurses and other healthcare professionals. Patrick, a human factors specialist and Professor at Toronto Metropolitan University, brings his expertise in designing work systems with a focus on human-centric solutions. Together, Sue and Patrick lead the Better Work Better Care Coalition, where they use simulation and biomechanical modeling to explore the workloads of nurses and personal support workers. Their research delves into the demands of a typical working day, assessing the impact of time pressures and physical strain on healthcare professionals. By running "what if" scenarios, they identify key factors that lead to negative outcomes, like missed care and physical injuries, using data to inform better workplace design and process improvements. Tune in as Sue and Patrick share surprising insights from their work, the challenges of translating research into practical applications, and their vision for how this innovative approach can drive meaningful change in healthcare. Sue and Patrick invite you to join the Better Work Better Care Coalition on LinkedIn, where you’ll receive special invitations to webinars and read the newest articles on the Coalition’s work. https://www.linkedin.com/groups/14331090/

    42 min
  2. 19/06/2024

    Transforming Workplace Conflict into Creativity with Kat Newport

    Leah sits down with Kat Newport, a passionate Conflict Educator and Coach renowned for her expertise in guiding leaders and teams through tough situations. Kat shares her unique approach to conflict, viewing it not as a hurdle, but as a catalyst for positive growth and creativity in the workplace. Kat delves into her philosophy of "Smart Conflict," emphasizing the importance of self-awareness in how we handle disputes. She provides practical tools and strategies for navigating workplace conflicts, offering insights on effective communication, providing feedback, and managing relationships to ensure psychological safety. While most people tend to shy away from conflict, Kat sees it as a breeding ground for creativity. She argues that without differing perspectives (aka conflict), we limit our ability to think outside the box. By engaging with conflict constructively, we can foster innovation and growth within our teams and organizations. The conversation touches on the unique challenges faced in the healthcare sector, where conflict can be particularly intense due to the high stakes involved. Kat and Leah discuss the emotional burden on healthcare providers and the critical need for effective conflict management to ensure patient wellbeing and professional resilience. Kat emphasizes the power of intentionality in shaping our workplace environment and relationships, encouraging listeners to engage in conversations about conflict proactively. Join Leah and Kat for an inspiring discussion on turning workplace conflict into an opportunity for positive change and innovation. Discover the secrets of SMART Conflict discussed in the podcast: https://share.hsforms.com/1OhnWOJZ5QPq6Up4toMtHdgnwn0r Kat’s website: www.SmartConflictBook.com

    48 min
  3. 22/05/2024

    Intentionally Designing Trust Creates True Connection with Ila Edgar

    Ila Edgar is the founder of Big Change Inc, a consulting organization that supports organizations, leaders, and teams in building stronger trust in pursuit of achieving amazing things together, and co-host of a podcast dedicated to helping people intentionally design trust in their relationships, Trust on Purpose.  Listen as Ila talks about her personal journey of trust, navigating a landscape devoid of frameworks and reference points that often led to painful lessons, to her discovery of a trust framework that provides structure to the nebulous concept of trust. With it came the power to recognize trust as a choice and lessons in intentionally designing, cultivating, evaluating, and discerning trust - using the domains of competency, sincerity, reliability, and care - considerations sorely lacking in many organizations today. Ila shares her firsthand experiences within the healthcare system, highlighting the impact of trust - and its absence - on both individuals and institutions. She discusses the significance of trust extending beyond personal relationships, permeating into professional spheres like healthcare, and how a lack of trust can breed skepticism and hinder progress, yet intentional trust-building can transform organizational dynamics.  Join Ila and Leah as they offer insights into the complexity of humanity and trust, its construction, erosion, and potential for renewal. This conversation invites listeners to reflect on their own relationships—with themselves, their colleagues, and the systems they inhabit—prompting a deeper exploration of trust in all its complexity. If you would like to connect with Ila directly or request the “Do Over” cards she talks about, find her here.

    43 min

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Leading in healthcare is tough, so learn firsthand from today’s successful healthcare leaders on how they got to where they are, lessons learned along the way, and what it takes to thrive.

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