Changing The Industry Podcast

David Roman & Lucas Underwood
  • 4.7 (73)
  • ADMINISTRACIÓN
  • CADA SEMANA
Changing The Industry Podcast

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

  1. HACE 4 DÍAS

    Episode 187 - Tom Schearer on Awards, Diversity, and Operational Improvements

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.  00:00 Big developments; staff managing shop independently now.07:26 Daily evaluations disrupt technicians' workflow and efficiency.12:38 Tech frustrations with non-technical aspects of work.16:54 Working with Cecil; prioritizing tasks for shop projects.21:33 Women listen and care differently than men.28:18 Prioritize critical issues; non-critical can wait.35:01 Reached a plateau; uncertain of next steps.40:18 Burnout led to losing multi-million dollar contract.46:40 I rush tasks when nervous, causing issues.51:08 Planning retirement, traveling, visiting shops with Christy.54:25 Confronted a suspicious follower in a crowd.01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.

    1 h y 8 min

  2. 14 OCT

    Episode 186 - Marketing, Client Communication, and Expanding Shops with Mike Allen

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service.  00:00 Day with David: intentional antics, wild adventure.07:58 Choosing schools for controlled child exposure.11:39 No room; kicked out, recording in hotel.19:35 Providing one-hour written repair estimate initially.22:45 Too many cars now, too few before.29:57 Carolyn advised strict client approval in California.34:39 New shop added stress; balanced family business.40:15 Reformed life path, reconciled with father, embraced corporate.46:59 I should have handled conflict calmly instead.53:14 He insisted, left job; former employer unhappy.56:17 People upset when not hired; not intentional.01:01:43 Documentary shows cultural differences in infant upbringing.01:05:21 Family murdered, necks draped, slaughtered like hogs.

    1 h y 11 min

  3. 7 OCT

    Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing. 00:00 Years advertising and evolving car repair industry.04:54 Car deck's rise, right to repair relevance debated.08:25 Collision repairs now require OEM post-scan software.10:43 Does pushing right to repair alienate cooperatives?13:08 OE parts more competitive; aftermarket quality declining.18:17 Diagnosing post-lightning car requires advanced tools.21:54 Industry systems cause inefficiencies and creative fixes.24:17 Hourly hybrid pay prevents employee complacency.29:12 Aftermarket diagnostic tool success following Opus acquisition.30:10 Building something different in a consolidating industry.35:40 Prefer in-house repairs due to dealer delays.39:30 Issues with Nissan transmission warranties and programming.41:31 Organization connections provide solutions and support effectively.44:23 Repair friction impacts profitability in car industry.47:11 Opus helps MSOs grow through calibration support.50:28 ETI expanding to Europe; enhancing OEM relationships, access.53:13 Affirmative agreement between two individuals.

    55 min

  4. 30 SEPT

    Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders. 00:00 Scheduling issues for technician appointments affect planning.03:28 Overwhelmed staff due to constant client interruptions.09:11 Needs more substantial work, faster turnaround times.10:12 Auto ops scheduling conflict due to hour misalignment.13:11 Struggling to manage chaotic shop schedule.18:06 Spreadsheet review determines weekly appointment goals.19:43 Appointments scheduled without inspection lead to uncertainty.24:24 Overall target is displayed for each job.27:57 Dan explains his old-school work organization method.29:30 Managing workflow, redistributing tasks to maintain efficiency.32:36 Wish for adjustable queue position during transfer.36:33 Busy mornings checking in cars for steps.40:48 Uses separate chat rooms for technicians' parts requests.44:37 Pulling past services saves time on estimates.47:51 Can jobs help manage California shop supplies.48:45 Torque to yield complicates Euro vehicle repairs.52:13 Listener upset over episode; hosts clowning around56:19 Grateful for Aaron Stokes' help with video.

    1 h y 2 min

  5. 23 SEPT

    Episode 183 - The Vomitorium, Self-Help Rants, and Lucas's Yard Sale Insult With Kieran O'Brien of Shopgenie

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence. 00:00 Boston Celtics player face injury, stays resilient.08:11 California's unsustainable environment leads to migration.14:09 Existential dread remains despite material possessions.16:30 Multi-services shop offers car detailing, coating, and repairs.23:48 Reluctantly attend July 4 event, discuss politics.27:24 Struggling to stay serious, issue of participation.35:16 Sponsorship needed for event, dinner just covers.40:11 Starting with vision, friends set up hangout.43:32 Embarrassing high school dog poo shoe mishap.49:21 Unpleasant encounter at church yard sale.54:00 Speaker credits late-night chat for career inspiration.01:01:01 Daughter named after mom with unusual spelling.01:05:33 Veteran discharged, struggles with job, takes pills.01:10:36 "Profit First" book is more storytelling than helpful.01:17:42 Build outcomes from problem, not feature requests.01:20:20 Experts predict negative consequences of AI development.

    1 h y 26 min

  6. 16 SEPT

    Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items. 00:00 Mountain Dew mishap causes laughter and mess.09:36 Encourage visiting shop in town, emphasizing twang.15:49 Awful car delivery ends in tragic dog incident.21:25 Feedback varies, escalations often seem inconsequential.21:58 Customer complaints about air freshener usage.30:48 Dad and I visit a mysterious room.34:44 Police officer in car wreck found drugs.38:20 Customer left without paying, truck hidden, sheriff called.43:27 Disagreement over blue substance at work.51:09 Upset about sharing info, denies selling anything.59:18 Rant about customer's $50 air filter complaint.01:01:48 Driving slowly to avoid other people, disliking traffic.01:07:25 Childhood curiosity about truckers and road rage.01:10:59 Let the cats be and leave them.

    1 h y 16 min

  7. 11 SEPT

    Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust. 00:00 Consider Shop-Ware for a more user-friendly interface.09:30 Selective communication: only call if absurd decision.15:15 Consumer protections help both sides in transactions.20:10 Embracing flaws and choosing the best fit.23:16 Positive feedback on customer presentation and training.30:32 Detailed reports build trust and retain customers.33:34 Using 7 words: Accountability in building quality inspection lines.39:34 Amazon offers choice, Shopware empowers user decisions.47:27 Struggle with hands-off approach in business.52:03 Empowering team autonomy, learning and growth.55:08 User experience focuses on small details' significance.01:01:18 Collaborate for a better industry, improve client experience.

    1 h y 8 min

  8. 9 SEPT

    Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts

    Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros  In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors.  00:00 Exchange of business cards for future referrals discussed.05:08 Challenges with finding help, paying flat rate.06:40 Weekend email complaint about potential service issue.12:53 Transitioned from Windows to Shopware, experienced issues.14:04 Exploring new perspective on conventional pricing methods.17:33 Anticipating future problems in decision-making process.23:08 Optimized labor rates boosted shop profitability significantly.26:53 Rural internet caused issues, solved by Carolyn.27:49 Shop owners struggle with pricing, need discipline.31:35 Ignored daily issues still need attention.37:09 Parts mix-up causes cascading work issue.40:06 Owner multitasks vendor orders to maximize inventory.42:09 Ordering process includes RO number and tech name.46:14 Monitoring service speed and administration time challenges.47:28 Issues with tracking clock-in and out. Focus on car part management.51:13 Efficient car service, prioritizing morning appointments.53:29 Discussing strategy to improve awareness and estimation.56:42 Focus on avoiding mistakes for long-term benefits.

    1 h y 3 min
Ver todo (221)

4.7
de 5
73 calificaciones

Acerca de

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time. Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.

Información

  • Creador
    David Roman & Lucas Underwood
  • Años de actividad
    2020 - 2024
  • Episodios
    221
  • Clasificación
    Apto
  • Copyright
    © 2023 Changing The Industry Podcast
  • Mostrar sitio web
    Changing The Industry Podcast

También te podría interesar

Para escuchar episodios explícitos, inicia sesión.

Mantente al día con este programa

Inicia sesión o regístrate para seguir programas, guardar episodios y enterarte de las últimas novedades.
Elige un país o región

Africa, Oriente Medio e India

Asia-Pacífico

Europa

Latinoamérica y el Caribe

Estados Unidos y Canadá