CIO Strategy 2021: Customer Experience is Vital CXOTalk

Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.

In this conversation, we discuss:
-- ​Role of the CIO in customer experience
-- Top priorities for Chief Information Officers in 2021
-- EQ and Emotional intelligence for the modern CIO
-- How to hire a great CIO?
-- How to improve customer and employee experience?
-- CIO metrics and executive compensation

Read the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officer

Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.

Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across many a number of industries including financial services, healthcare, major airlines and high-tech.